3/5 Michelle W. 1 year ago on Google
Stayed
November
2022
Overall
we
had
a
great
time
and
really
enjoyed
the
resort
and
food,
there
are
so
many
areas
here
for
improvement.
Check-in:
We
had
concierge
check-in
and
everything
went
quickly
and
smoothly.
Reservations:
You
really
need
to
make
reservations
the
day
you
arrive
as
they
fill
up
quickly.
Even
so,
many
of
our
dinners
would
be
later
in
the
evening.
Safety:
So
this
is
where
we
had
the
biggest
issue.
Right
after
checked-in
someone
walked
in
to
our
room
announced
while
we
were
changing.
I
believe
it
was
a
butler
who
had
the
wrong
room.
This
happened
a
second
time
while
we
were
on
the
room
patio
area.
Later
on
that
evening
we
left
our
room
around
6pm
and
didn't
return
until
1am,
upon
returning
we
found
our
door
cracked
open.
We
addressed
with
the
concierge
staff
the
next
day
and
they
said
they
would
look
in
to
this
but
there
was
really
no
urgency
on
their
part.
Later
I
was
told
they
reviewed
the
cameras
and
could
not
find
anything.
I
find
it
hard
to
believe
they
reviewed
7
hours
of
footage.
Nothing
in
our
room
was
missing,
however,
we
were
always
a
little
on
edge.
Food:
Mostly
amazing
-
room
service
was
meh.
Service
was
generally
very
good.
Our
favorite
was
the
Indian
restaurant,
steak
houses,
greenhouse
and
donut
shop.
The
chef
at
the
Greenhouse
is
top
notch!
Room:
Our
room
was
spacious
and
we
had
a
swim
up
pool.
Didn't
use
the
pool
too
much
as
it
didn't
look
clean
and
was
always
cold.
Do
not
recommend.
Housekeeping
always
did
an
amazing
job
but
one
day
was
missed
even
though
we
called
and
they
would
say
someone
would
clean
while
we
were
at
dinner,
that
did
not
happen.
Staff:
Most
of
the
staff
was
wonderful
and
we
were
always
greeted
throughout
the
resort.
They
are
short
staffed,
but
this
wasn't
a
deal
breaker
and
everyone
works
very
hard.
Entertainment:
there
are
specialized
events
but
they
aren't
advertised
anywhere,
so
we
ended
up
missing
half
of
them.
Drinks:
like
other
reviews,
I
feel
like
they
are
watered
down.
Airport:
My
husband
had
a
broken
leg
at
the
time,
and
although
I
had
called
in
advance
to
ask
about
accessibility
and
was
promised
transportation
would
be
taken
care,
this
was
not
the
case
both
ways.
They
did
however
address
the
issue
very
quickly
and
provided
us
with
alternative
transportation.
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