Much improved over the past year. Old review...Well, after multiple experiences where there are no employees to be found and/or store inventory does not match what's online, it's down to two stars. Is there a point when a store is too large? It's next to impossible to be in and out unless what you want is on the main floor and close to the doors. There's a massive selection, but the trade off if feeling like you need GPS. The garden center is OK - not a lot of variety, plus there's no longer a separate check-out for it - you have to lug your stuff into the store. The employees are always helpful and go out of their way to help you find stuff. Since the store is so large, if you expect every employee to know where everything is - or sometimes even close - forget it.

Spent $200 at Menards in Bridgeview today. This will be the last time after shopping for 18 years. Received a product that was used, I asked for a manager and he said I should have verified the box was not open before I purchased it. He then blamed the casher. I then asked for another manager and he was just as ignorant on how to make a customer satisfied. Home Depot, you have a new costumer.

Bad customers service. I asked 3 different people to help me find part in the plumbing area no people want to help. They all not busy at all.

I went here last week to switch out a refrigerator I had a warranty on. I spoke to Jimmy who told me to avoid two delivery cost, I should buy the refrigerator and I could get a full refund on the card I used within 3 to 5 business days (Jimmy called around and asked several different employees plus a manager if I could get a refund within 3 to 5 days if I took this route and they said I could.) Originally, at several other Menards I was told that I will have to bring my refrigerator back get a credit and then get the refrigerator sent out the next day, none of these locations had a black refrigerator, which landed me at the Harlem location. When I asked why I wasn’t offered this at the other stores they said they didn’t know. Upon going back to get my refund, I spoke to Troy, the manager. who was completely rude. I was told that I couldn’t get a refund and I could only get store credit. When I explained that I was told something completely different by staff he did not want to hear me and could not understand my frustration with not receiving my money back. Troy did not even try to verify with staff what happened when I asked to speak to someone else he said he was the only one that could assist. When I asked for corporate number he basically told me I would have to look it up myself on the website. I continued to expressed to him that I did not feel like it was fair that I was getting store credit when I was told that I would get a full refund and he told me he was going to walk away. This manager acted like my concerns did not matter and my feelings were not valid. I do not believe his customer service skills were up to par with a manger and I fully plan to report him and the store to corporate. I fully believe that if I was told I was going to get a full refund then I should’ve. I did not plan to be out of my pocket $950 when I had a warranty, completely unacceptable.

I was in the market looking for a washer and dryer. While I was looking, I was approached by a salesperson named Tom who answered all my questions. He was very professional and knowledgeable. I wanted to know the difference between an agitator and no agitator and he explained it in depth to help me make my decision on what I want to purchase. Very helpful young man!

This particular Menards location has to be the super size Menards in comparison with the other locations in the Chicagoland area! Their staff seem to be generally made up of young people but they were all helpful and friendly! This is a great place to find what you're looking for or merely to get in your steps🚶🏿‍♀️🚶🏿

Topic: Propane Replenish Menards recently altered their way of filling up Propane, being beyond ridiculous. Therefore having to pay individually per Tank instead of all at once, Becomes an exceeding process of an automatic hold of $50.00 Per Tank. Let's say you spend $17.00 on a Tank; They will put an involuntary hold of $50.00. I had 5 Tank Replenished exceeding over $250.00 in credit. Assessing its credit and not debit, it may not be a prominent arrangement to other individuals, But I am still out of $250.00 regardless of the circumstances. Also, you cannot use rebates anymore, so ignore utilizing that approach. General Manager (Troy), Assured me that "within seven days, I would be refunded the overcharged fee."

I ordered a kitchen faucet on September 1st and now it's October and still NO FAUCET! I track it everyday and everyday it says "tomorrow ". No faucet. Now they say it MIGHT arrive late December. They don't know what they are doing. They gave me a few numbers to call which are the wrong departments. No body is doing anything about it. I have no kitchen faucet at all! The ones I had all broke. All from Menards. It's amazing that they have all these faucets on display, yet NONE OF THEM ARE ACTUALLY AT THE STORE! THIS IS THE WORST STORE EVER! DON'T SHOP AT MENARDS!

Went in a few weeks ago to buy an outdoor shed. We brought our pickup truck, but the shed didn't fit. The manager from that department suggested that instead of paying over 100 for shipping, to rent one of their trucks for about 20.00. What a great idea! We would've paid for the delivery if not for his suggestion. Under an hour and we had it home and the truck back at the store for just a fraction of the cost. Great people at this store! Have always been happy with anything we've bought there!

I'm usually happy. They're reasonable. I haven't been here since they remodeled. Now 2 floors of everything even groceries! I was looking for a connector hose for a leaky toilet so yeah a little lost but found the plumbing department on 2nd floor. Also more drain openers. I unclogged the drains at the school I work at but plumbers messed that up.

I went to the Menards store to try to pay a bill and I had the worst possible experience ever the girl I spoke to said she was the manager she was so rude and so ignorant I left there shaking I will never go back to that store terrible..she definitely should be fired very bad..... business I'm going to shred my card I'll never shop there again telling me I have to put my social security number and a black box I don't think so

Menards has all the necessary things we need as always. Lots of people really love shopping here because of the quality of the items. Everything they have is great, such as tools, lumber, tiles, fences, paints, lawn care, wood, and others. This place also offers some groceries, health and beauty products, etc. Menards always had the exact items you needed. Such a helpful and amazing store. Their employees are helpful, friendly, knowledgeable, and professional. All of them really know how to talk to customers in a very professional way. They are also willing to guide the customers around the place. Such great customer service! Absolutely love Menards! Great place to shop, purchase bulky items, and also a place where you can find some hard-to-find things here in this area. Everything has good and fair pricing. Buying multiple items at this place won’t break your pockets because here at Menards, items are very affordable and fair. Will definitely visit and shop here again when I need something from their selections. Thank you, Menards for giving us a great experience! Well done!

Soooooo beautiful and soooooo and well organized, I just bought a bonfire 🔥 it's really good and high quality, beside the price. Everything under 2 stories.

Great place to shop home improvements, usually staffed very well. Merchandise is usually in stock and able to order. They do need to train the staff more on home improvements issues so they can help customers. Overall employees do a good job and are in clean uniforms.

Young lady at the courtesy desk was friendly and told me to drive around to pick up a large planter. After entering the building a older gentlemen must have been having a bad day. Gave us a mean look and started mumbling under his breath. I felt like I maybe interrupted him from whatever he was doing. Walked right passed us without a word and came back 5 min later with my purchase. How rude! He could have just said I will be right back with your order. This is the second incident at this location that felt very racially biased. Two different employees. The other was a manager who made me wait 15min for a refund while she checked the cameras after I was accidently charged twice for a $6 dollar baby doll. I will be taking my business elsewhere next time since this is how I will be treated for spending my money.

The plumbing department at this store sucks. Most of the staff members don't know where items are located. They said they didn't sell the type of faucet cartridge I was looking for, and then I found it by myself. Another time lady at the plumbing department said she is not on clock once was asked to help me. I asked her to call someone, and she just went away and was looking from behind the corner if I was gone. Ridiculous! The store manager was involved. Hopefully, it will improve their service in the future. And finally they made mistake at register by not scanning all different fittings that I bought and just by counting them as 1 type if fittings. They were different. Once I told about this at customer service they have offered me to wait in line so they could fix their mistakes. I just left. Will try to avoid this store at any cost.

Menards it’s self is a good place but oh no not today!! We had a horrible worker that goes by the name Melissa and she gave attitude right away. SHE IS GRUMPY AND SUCH A SNARKY PERSON. We gave her our name to pick up our screen and she is saying it isn’t there and saying nobody called you but we have proof of the call, receipt , and from the worker who helped us before. DONT RECOMMEND MELISSA. IF U SEE A LADY AND HER NAME TAG SAYS MELISSA RUN FOR UR LIFE!!

I placed an online order after verifying material was in stock with a phone call. I drove 45 miles to the store only to find NO material available. Zero inventory! Just a simple apology! Thanks Menards!

Most of the staff is helpful, but the regular girl at lumber yard entrance needs to loose the chip on her shoulder. She's not very thuro and then can't even say have a nice day after I said it to her. Just rude

I've never seen a Menards with two easily accessible floors. And a cart escalator. Must see tourist attraction for the Midwest.

Unacceptable!!! My son worked at this store for quite sometime as a part-time worker but at times picked up shifts working 40hrs at times, mind you he was attending college at the same time. And they decided to terminate him because on his day off they had a mandatory meeting which he did NOT know about it because he was off. They terminated him for not being there at that night meeting. He's a young great man who is doing things right by going to school and working and he's expecting a child in a few months. He was looking forward to gaining a hire position. Showed them everyday by not being late, taking on more shifts, respectful and reliable...and they instead terminate him!!! The manager that made that decision needs a life check!! Never shopping there again; nor is any of my family or friends!!!

Soecial ordered a soffit. Waited 2 weeks. Came in scratched up in the box. They shipped a scratched up one. After an hour wait the Store Manager offered $5 off. What an insult. Let’s see if the reordered part comes in better in another 2 weeks.

If I can give this place 0 stars I would! They are completely unprofessional, inconsiderate, lazy and very rude. I waited for 10 minutes just to have someone help me get a product off the shelf. When I asked the ignorant gentleman Colton.. what took so long he proceeded to tell me “we honestly forgot about you.” I continued my shopping and walked pass multiple workers wearing Menards shirts and sweaters on their phones not one asked if I needed help or even acknowledged me. My experience here was completely disgusting and disturbing. I didn’t even buy the things I needed. I will take my money and business ELSEWHERE. Menards is trash at this location.