3/5 Bridgette G. 1 year ago on Google
I
used
Blush
for
my
wedding
in
October
and
unfortunately
have
very
mixed
feelings
about
my
experience.
The
artists
are
extremely
talented
and
did
a
wonderful
job,
but
their
lack
of
organization/communication
and
very
slow
response
rate
made
planning
much
more
stressful
before/after
my
wedding.
They
ended
up
overcharging
me
for
multiple
services
(totaling
$70-$100),
despite
me
sending
multiple
pricing
confirmation
emails.
I
also
feel
that
they
have
more
fees
than
a
typical
stylist,
but
I
think
it’s
because
they
have
a
physical
salon
and
they’re
up
front
with
this
from
the
beginning.
When
I
originally
contacted
them,
their
pricing
sheet
was
relatively
unclear
for
certain
services,
so
I
sent
multiple
emails
to
confirm
pricing
on
everything
(travel
fees,
fuel
fees,
trial
costs,
etc.).
I
also
had
2
flower
girls
and
clarified
their
ages
to
get
accurate
pricing
for
their
hair.
When
we
had
to
push
back
our
wedding
because
of
Covid,
Blush
graciously
confirmed
that
they'd
honor
2020
pricing
for
me.
They
ended
up
overcharging
me
for
my
hair
trial
in
2022.
At
that
point
I
was
so
thrilled
with
the
job
they
did
that
I
mentioned
the
overcharge,
but
told
them
I
was
fine
with
it,
but
wanted
to
re-confirm
all
pricing
to
make
sure
there
were
no
surprises
on
the
big
day.
I
sent
another
clear
and
detailed
pricing
confirmation
email
including
my
flower
girls’
updated
ages.
Blush
took
a
week
to
respond
(pretty
typical
for
them
at
that
point),
but
finally
confirmed
all
the
pricing
I
listed.
They
also
said
they'd
contact
me
2-3
weeks
before
my
wedding
to
confirm
the
details
(and
that
they'd
try
to
carpool
so
I
didn’t
have
to
pay
x4
travel
fees
and
x4
fuel
fees
-
they
ended
up
not
carpooling
and
charging
me
all
of
the
fees
even
though
I
assume
all
4
stylists
came
from
Rochester).
10
days
before
my
wedding,
I
still
hadn’t
heard
from
them
and
was
under
the
impression
I
had
to
pay
in
advance,
so
I
sent
an
email
to
get
the
information.
They
didn’t
respond
until
2
days
before
my
wedding,
but
said
we
just
pay
day
of.
On
the
day
of,
the
team
was
timely,
fun,
and
did
a
truly
incredible
job
with
everyone.
A
few
days
later
I
received
an
itemized
receipt
from
one
of
the
hair
artists
that
showed
an
overcharge
on
the
flower
girl
she
did.
I
reached
out
to
Blush
immediately
and
asked
for
an
itemized
receipt
of
everything
so
I
could
see
the
breakdown
and
confirm
everything
made
sense.
It
took
3
weeks
(in
which
time
I
sent
several
emails
and
called
at
least
twice)
for
them
to
respond.
They
finally
sent
an
itemized
receipt
that
showed
they
overcharged
me
on
each
flower
girl’s
hair
more
than
double
what
they
had
confirmed.
Each
girl’s
hair
was
each
supposed
to
be
$25
and
they
charged
$60
for
each.
They
also
charged
an
additional
$25
for
my
makeup
(which
was
apparently
an
admin
mistake
that
they
refunded
me
for,
so
I'm
glad
I
checked).
They
said
they
had
to
charge
more
for
the
flower
girls’
hair
because
of
their
ages
and
the
hairstyles
requested.
They
also
claimed
they
actually
gave
me
a
discount
on
the
two
girls’
hair
because
of
the
lower
price
they
originally
confirmed
(which
I
can
only
interpret
to
mean
that
had
they
not
confirmed
lower
price
originally,
they
would
have
charged
full
adult
price
for
a
10
and
12
year
old).
A
price
range
was
never
communicated
to
me
(the
price
for
children
12
&
under
was
stated
and
confirmed
at
$25
flat)
and
they
knew
the
ages
of
the
girls
before
coming.
Had
I
known
I’d
be
paying
an
extra
$70
for
their
hair,
I
would
have
budgeted
differently
or
asked
their
mom
to
pay
for
them.
The
overcharge
doesn’t
upset
me
a
much
as
the
entire
communication
&
administration
experience.
What
bothered
me
most
was
the
severely
delayed
responses
and
lack
of
organization
that
led
to
the
overcharges
and
stress
of
me
waiting
for
answers
(and
the
fact
that
I
had
to
follow
up
on/clarify
so
many
things).
If
it
were
based
on
talent
alone,
I’d
certainly
recommend
Blush.
But
with
the
hassle
of
their
lack
of
communication
and
organization,
I’d
probably
go
with
someone
else
that
looks
just
as
skilled
but
hopefully
has
better
customer
service.
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