Greystone image

Greystone

Apartment building

One of the Top rated Apartment buildings in Brighton


Address

177 Greystone Ln #14, Rochester, NY 14618

Website

www.greystonebrighton.com

Contact

(585) 634-2183

Rating on Google Maps

4.00 (240 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 AM to 7 PM
  • Friday: 9 AM to 5 PM
  • Saturday: 9 AM to 5 PM
  • Sunday: Closed
  • Monday: 9 AM to 5 PM
  • Tuesday: 9 AM to 7 PM
  • Wednesday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: apartment (22) moved (7) move (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kathryn J. 2 years ago on Google
    My boyfriend and I moved in October 2019 and thought these apartments were great. We live in a 2 bedroom 2 bathroom on the first floor and while they are very spacious the walls are paper thin. Originally we thought we were getting a great deal for what the apartment comes with..walk in closet, large master bedroom, washer and dryer...however in the last few years this complex as a whole has severely declined. All of the appliances are so cheap that they break continuously and maintenance only does super cheap repairs...leading to the appliances breaking all over again. Its a continuous cycle which could be fixed if they just invested money into actually fixing things, but they don't. We've recently had a whole family move into the apartment above us and they are super noisy at all hours of the day. They stomp around and wake us up at 3am quite frequently which is not ideal when you work a full time job and have to be there at 9am. We have spoken to the leasing office and they did absolutely nothing for us. The only question we got was "well are they partying up there?" and while the answer was no, noise is still noise. The girls working in the leasing office seemed to totally disregard all of our complaints because the family above us isn't partying. They also do not have any other apartments for us to move into here so our only other option is to break our lease and move to a different complex. They told us it would cost the equivalent of 2 months rent ($2400) to break our lease which contradicts everything stated in our lease. Our apartment has essentially become unlivable due to the noise levels and the fact that our entire apartment literally shakes as they stomp around upstairs, and management has done nothing to assist which is disgusting. Aside from all of this, the leasing office has also sent emails to current residents urging them to write positive reviews on multiple renting websites in exchange for Dunkin Donuts gift cards. So my advice to anyone reading these positive reviews thinking this is a good place to live - THINK AGAIN.
    13 people found this review helpful 👍

  • 3/5 Ms. K. 2 years ago on Google
    Per pictures the establishment is very nice. They're just ok actually For what we're paying to live here, you would expect to have upgrades. The hallway in my building stinks 90% of the time. Our laundry room is disgusting. Maintenance didn't clean it. I don't recall anywhere lease that states that's our job. Our basement leaks. The bathroom in my apartment is very small. I also want allowed to see my apartment until my move in date. The walls are thin. Maintenance smells like weed, I turned one guy around because of the smell. Reported to the office. They have a "bedbug" dog. Never heard or seen anything like that in my life. I'm currently looking for another place. Thanks but no thanks
    3 people found this review helpful 👍

  • 1/5 Ashley R. 1 year ago on Google
    Not a very good experience so far. They pushed my move in date back by 9 days due to "renovations" and my apartment has some faults that were over looked. I have reached out to the office on three separate occasions and turned in my evaluation of everything that is wrong with the apartment, and I have yet to had anyone come to fix/replace anything! Lets hope the rest of my year with the apartment complex is not this same experience.
    2 people found this review helpful 👍

  • 3/5 Daniela D. 3 years ago on Google
    Well I moved into Mission Matthews Place last week and had a list of things wrong with the apartment that needed immediate fixing. The valet waste container was missing. A new one was ordered but still waiting for it and so I’m paying for a service I am not using. I understood the apartment was not renovated but I didn’t think that the cabinets in bathrooms and kitchen were so old and in bad shape! The dishwasher was filled with water at the bottom. I thought maybe 7 or 10 years since this place was last renovated, but this seems older and smell awfully strong of roaches when you open the doors! Also, the stove is age old! When I moved in only one burner and the oven worked. The stove is now fixed but it’s super old but functional enough. There were more issues it was a long list for a small apartment!! I like the layout and spaciousness of this floorplan but for the conditions that I came into, with the conditions of everything being old, odorous on my food and dishes, missing and not functioning, I’m really disappointed, myMonthly payments for this apartment is seriously OVER PRICED! The staff is great! They are helpful, I understand they are new management but why was I moved in with the apartment under said conditions. And the horrible thing is, I never had the chance to see the apartment before moving in. I basically paid deposit for something I never had the chance to observe. Only the model apartment which is a FAR CRY from what I moved into!
    2 people found this review helpful 👍

  • 5/5 Naira P. 6 years ago on Google
    The people who work here are great, really nice and super attentive. Any minor issues we have had were immediately addressed the same or next day. The complex is quiet and clean, which I really appreciate, and our apartment is in great condition. First apartment as newlyweds and we are extremely happy to be here.
    2 people found this review helpful 👍

  • 2/5 Ahmed H. Hussein, M. 1 year ago on Google
    I have lived at Greystone for 3 years. Nice and safe location. My 1 bedroom apartment was outdated. Maintenance was very sluggish. Isolation was not good so in very cold winters, i froze and the heater couldn't' keep up with the weather. I had leak from the ceiling in the bathroom 3 times and each time it was partially fixed. The work was never completed. Overall i rate it 3/5 for the price.
    1 person found this review helpful 👍

  • 5/5 Nada H. 2 years ago on Google
    Everything was smooth from searching for the apartment, signing the lease, and moving in. I moved from NYC so everything was online and virtual and it was easy. Great experience as a new resident and the welcome large cheese pizza when we moved in was a very nice touch. Beautiful apartment with dishwasher, washer and dryer in the unit all clean and rare to find. Very clean upon move in. Very quiet community and very nice neighbours. Me and my family love it so far!
    1 person found this review helpful 👍

  • 4/5 Jared G. 3 years ago on Google
    I've had a pretty good experience so far, definitely a lot better of an apartment than my last place. A lot of square footage for a pretty decent price as well (I received a deal where I got $100 of my rent each month). The only complaint that comes to mind is that the maintenance can sometimes take a day or two to come by, but have always come quick in the event of an emergency.


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