I have been a patient to this clinic for more than a year now. I must said all GP that I have seen ( DER. KAvur, Dr Chai, Dr jimmy) and the receptionist are great. They are always busy and always managed to provide a great service and care for patient. Definitely recommend this practise

The doctors are supposedly explain to you about the medicines you are going to and how to use it. Doctors’ duty of care (the law) is beyond merely taking care of you. But the doctors here like to play brain storming activities and have you being the educator of their certified degree and knowledge. It’s like playing monopoly. You will be surprised with every dice you roll. You may not need a certificate in order to be a certified person’s teacher and teach topics like morality, ethics, how to be a responsible individual, the role of a doctor, how to act like a human being etc. I would like to recommend Mount Gravatt Family Practice; a professional place where you are guided every step of the way, and a place where humanity is based.

Waiting more than 30min. online every time I call. Not everything is an emergency (call 000) and not every call to the surgery is to make a booking. All I wanted to know is if some results have been returned to my doctor so that I can indeed make an appointment. Sooooo frustrating. The doctors are amazing and the message '...your call is important to us...we will be with you as soon as possible...' just is not true.

Very rare to find such a well run medical centre. I'd been looking in the region for a GP for so long and finally found Complete Care Doctors with good reviews so gave it a go. Great staff and great service in a modern clinic. I was able to get an appointment same day, I arrived early and didn't wait. Overall a great experience, I would higly recommend. Bulk billed too, perfect.

I’ve been going to Complete Care Doctors to see Dr brad Coleman for years now and I’ve always had a good experience. I Never feel rushed at all which is rare these days for a GP.

I booked a telephone consult on 16 Sep 2022.. I am an existing client. The lady I spoke to advised that my GPs availability would still be on 23rd Sep. I’ve asked any doctor that has earliest availability would be fine since I am suffering from hay fever with worse clogged nose and having difficulty breathing. I was booked to GP for a telephone consult on 17 Sep @ 10:30AM which I then agreed but I WAS NOT advised that the appointment was not bulk billed. After the telephone consult with GP, a lady called to process the payment that shocked me. I told her that I wasn’t aware of it and told her that I had an appointment a week ago with my GP due to another illness and it was bulk billed. She then said that the bulk billing does not apply anymore and it’s mentioned on the website. How am I supposed to know about it since I am not browsing Complete Care Doctors website? I don’t think everyone is also browsing the website? I tried to explain to her and she then said - I’ll talk to the doctor and will call you back. I then agreed and said, please call me back and let me know. There was no call back and I just received an email advising the invoice. It is not that I am not willing to pay for it. The lack of proper communication from the lady/receptionist and the promised to call me back caused anger and anxiety in addition to my worse hay fever! I was actually waiting for a call back from the lady and wondered it’s already past 2PM (17 Sep) and there was no call. I actually wanted to go to the clinic to speak about it and make payment but when I checked the clinic's opening hours it is already closed since it is Saturday. This situation is so frustrating for a weekend! I have nothing against the practitioners at this clinic. You just have to be extra cautious with their staff!

Would give zero stars if I could, the way this practice treated myself and my 4 month old daughter because I wasn’t fully vaccinated yet was quite frankly disgusting. My daughter received subpar care when her doctor knew that she was born early and small. To top it all off we were asked to leave through the “back door” which is the practices FIRE ESCAPE. Absolutely avoid at all costs. Incredibly disappointing experience, if you change your patient policy it’s probably best to LET YOUR PATIENTS KNOW.

I have visited Dr. Wang on several occasions (including having moles removed from my arm) and I can't rate him highly enough. Dr. Wang is very experienced and has a warm bedside manner. Highly recommend Dr. Wang. The practice is clean and it's always very easy to obtain an appointment.

I had an appointment with Dr. Cuong Ngo and he is very enthusiastic and passionate about what he does. He takes time for the patient.

Dr. Jimmy Wang is the most knowledgeable doctor that explains things well that I've ever seen in my life. This is the first doctor in my life that I'd willingly recommend to others. He takes his time to make sure you understand what he is saying, is professional and courteous. I wish more doctors were like this. I think I've found the one doctor I want to see for the foreseeable future.

Do not go to this clinic!! They didn’t tell us it will cost money to see a doctor even we have a Medicare! I wasted 30 min waiting to see a doctor and he told me that he can’t see me unless I pay.

My GP is Jack Fu. His serious and responsible attitude makes me feel very reassured. He is always attentive and patient in caring for patients. I definitely will recommend him to someone else.

To be honest, I have nothing against the practitioners at this clinic. It is the people who work behind the reception is what I found very sneaky and a bit manipulative. When I booked the appointment there was no mention that masks were mandatory but when I arrived they got me to fill in the form and when I took the form back over to the reception they asked me if I have a mask or I can buy one for $2. Which I found a bit unprofessional and manipulative. I had surgical masks in the car, I would have got one if you had told me when I called to book in the appointment or when I entered. But instead you made me wait and then fill in the form and then close to my appointment you made it a MUST. Anyways I just find it pretty silly to even take the time to leave this review, but I’m doing this because I keep getting calls, messages and letters to come back for my results. I will not come back and I think you should have figured that on out by now when I haven’t responded to any of your calls, messages or letter. You knew exactly what you were doing and it is not right. Just let the patients know at the time of appointment that the mask is a MUST not after they arrive.

I have been going to Complete Care on a regular basis for a number of years. The staff are caring and professional from reception, nurses and the doctors. The equipment at this clinic is also top of the line, allowing them to perform procedures that many others can't.

Dr. Jimmy Wang is an exceptional doctor who has become an invaluable part of our family's healthcare journey. He consistently provides us with top-notch medical advice and tailored treatment options that have made him our absolute favorite. His expertise shines brightest when addressing my mother's complex health issues, as he effortlessly provides comprehensive answers to all of her questions. Dr. Wang's compassionate and knowledgeable approach has truly made a positive impact on our family's well-being, and we couldn't be more grateful to have him as our trusted healthcare provider.

Didn't like the fact they've moved from bulk billing which is not good, especially after the federal government has allocated x amount of dollars to go towards bulk billing. The waiting times to see a doctor are outrageous. Last of all the staff my come across as nice n pleasant, however I discovered they can be quite 2 faced and rude...

Very friendly staff, thank you to Sarah especially for answering all my questions and making me feel more comfortable.

Local great friendly staff all the drs I've seen there are caring concerned and thorough . They go above and beyond to eliminate your concerns . Have seen a few change overs in my time as a local so I am grateful we always get the best having the pathology inside there now is convenient and easy

Always feel taken care of have seen multiple Drs and all have been excellent

5 Stars for Dr Ngo ,For always so helpful , always be there for our family's! Thank you Dr Ngo for everything. Loyal patient Kyan Do.😉

Awesome clinic with friendly receptionists and professional Dr. Jack Fu! Would be highly recommended : )

Dr Ngo has been an amazing GP. Thank you for always listening and supporting me with all aspects of my health over the last couple of years.

My family has been seeing Dr Ngo for a while now. He's simply the best doctor I have ever come across. Nothing is too hard for him, he always makes time to listen and recommends the best solution. Thank you Dr Ngo! 👍

Doctors are all friendly and provide excellent service to their patients. Highly recommend :)

A great practice and all the doctors are wonderful and actually take an interest into listening to what's wrong with you and helping rectify the problem.

I cannot recommend this practice enough. Dr Ngo is a kind, down to earth GP who listens to what I’m saying and speaks to you in a way you understand, rather than giving out advise in a “one size fits all” approach. I’m so happy I’ve found this practice. Dr Ngo gives the kind of care that makes you realise some people really are born to be doctors. He’s exceptional.

Fantastic practice. Friendly reception staff. Do their best to get you in when you need to see your dr. Dr Cuong Ngo is incredible. Always goes above and beyond, listen's to you and has fantastic bedside manner. Couldn't recommend him enough.

The doctors at complete care never on time and maks me always late for other appointments the of the range to go to whenever I have a medical appointment that always a running late in the never keep to my appointment schedule the hopeless

First time here today Didn't have to wait long Good service Everything close by Best of all bulk billed

Appalling service to be on and off hold twice for nearly an hour when I was texted to give them a call in regards to a result of some sort? Absolutely Ridiculous

Very thorough, my partner's first visit great job thanks much appreciated. #jack Fu .. dr seen