1/5 Mario F. 1 year ago on Google
I
am
surprised
of
the
"excellent"
reviews.
Our
experience
was
terrible.
The
Sunday
beef
roast
dry.
The
gravy
was
water
and
made
clearly
with
a
stock.
The
Pudding
was
cold
and
just
take
out
from
the
fridge.
The
vegetables
salty.
Disgusting.
We
had
25%
pathetic
off
from
the
bill.
I
would
suggest
the
cookers
not
to
be
outside
and
smoking
certainly
not
a
very
welcoming.
I
wish
I
could
add
pictures
for
the
horrible
lunch
-
I
did
on
Tripadvisor
----
In
reply
of
the
message
below
since
we
received
the
Sunday
Roast
it
was
clear
that
the
Pudding
was
cold
and
we
mentioned
to
the
Team
(actually
the
person
who
served
us
was
the
General
Manager!).
We
have
been
waiting
for
some
replacement
but
when
we
finished
eating
the
food
it
was
not
arrived
yet.
I
appreciate
the
tough
situation
post
Pademia
but
the
it
is
out
of
discussion
that
the
roast
beef
was
was
dry,
tough
and
cooked
very
badly.
We
were
offered
a
25%
which
is
the
staff
discount.
Finally
we
didn't
get
it
was
an
"experiment"
rather
we
understood
it
was
the
first
Sunday
roast
after
summer.
Despite
all,
we
were
very
disappointed
for
the
quality
of
the
food
in
general
and
despite
we
understand
the
situation,
I
trust
that
if
I
go
in
a
restaurant
the
food
must
be
good.
I
am
very
disappointed
not
to
see
the
profile
on
Facebook
-
I
have
been
blocked
after
posting
the
bad
quality
of
the
roast
on
your
page
and
this
is
very
unprofessional.
Finally,
the
reason
of
a
feedback
when
is
negative
is
not
to
destroy
your
reputation
rather
give
you
an
opportunity
to
improve.
We
have
this
opportunity
as
customer
and
we
are
pride
we
can
use
it.
2 people found this review helpful 👍