This institute was a recommendation from another hospital - and taking into account this was meant to be the best in the area, the story was actually completely different. While at this facility not only was the staff rude and impatient with patients and visitors alike - they struggled to put any effort into the care they were suppose to provide. Patients would be left alone and at time in a dreadful state, and the management simply took no charge. There were some exceptional and lovely people but this was overshadowed by the overall experience. My advise would be that if you care for your loved ones then please do not send them to this hospital. I was advised this was the best and it was nothing short of hell for both me, my family and my father.

Horrendous place PLEASE AVOID AT ALL COSTS!! Staff is the most malicious uncompassionate and uncaring ever met in my entire life.. My loved one was nearly killed two times by these people. NOT A SAFE PLACE for very vulnerable people to be. AVOID if you love your family and you want to protect them.! CQC grade is a FAKE - Don't TRUST CQC!!!

My mum died at this hospital on the 11th November 2015. I think the nurses are wonderful but the doctors are a big problem. When I first met her doctor before she moved to this hospital he said if her condition medically wise got worse she would be sent to the acute hospital Saint Georges for treatment so I agreed to let her go to Putney as long as medical treatment continues but when she got to Putney the nurses were told that she was not to be sent to an acute hospital; I only agreed to have her at Putney because the doctor said she would got to the acute hospital. They even gave morphine when she has a lung condition. For over a week her heart rate was unusually high but when I pointed it out I was told there was nothing to worry about. I feel the doctors murdered my mum they saw her baseline as so low that they did not believe she had the right to live. I asked if I could transfer her myself to another hospital better equipped hospital but a nurse refused to let me take her to a different hospital. My mum died without family around her because I live miles away and I don't drive. They murdered my mum and if you want family to live do not let them go here. They rely on us being so desperate to bring our loved ones back to the way we knew them that the doctors act like Gods and say who is worthy enough to live and who should die. If a family member wanted a patient transferred to another hospital they should not hold patient hostage and refuse treatment. I will never get justice for her because doctors are above the law; I have lost my whole reason for being. I love and miss my mum and will never forgive this hospital it should be shut down or turned into NHS hospital so patients and families are protected more.

Great hospital, friendly staff, offers great service.

My mum had a massive stroke 16 Dec 2006. Her heart stopped several times and the resus team managed to get it going after 30 -40 mins. Mum was in intensive care for weeks and weeks, very swollen all over and a tracheotomy helping her to breath. My mum, Linda was transferred to another hospital to change the tracheostomy which they couldn’t do at her own hospital in Newham. Mum was transferred back again to Newham. But after several weeks we could tell she was responding to our voices and she could let us know she was “in there.” One day on a visit a Locum Dr told me that mum had stopped breathing for 10 mins as her tracheotomy had got blocked in the night, one of the nurses resuscitated her despite a DNR over mum’s bed, as a result she received further brain damage and mum wasn’t really responding to us at all after that. Mum then was assigned a named nurse who was very good. Weeks later the hospital was transferring mum to The Royal Neurological Hospital in Putney. My brothers and I were happy mum was going where she could get more specialised care. The hospital was lovely, the staff were wonderful, the other patients in my mum’s ward were terrific. Mum was well looked after and all her needs were met. The staff were amazing with us and really cared for us too. Several time’s I raced down to London from Leicester as mum was gravely ill and time and time again she pulled through! During this time my mum’s sister Carol died as a result of a heart attack and it was a terrible time for our family, my poor mum never knew! After a few more months it was evident what the outcome for my mum would be but you still cling to hope. Every weekend I spent with my mum was a gift. I was 5 month pregnant with my third child and the driving 3 hrs to mum and back home was exhausting but you just do it for the people you love. Then came the phone call while I was at work that I needed to go to her and this time I knew instinctively this was very serious. Mum was moved to another hospital to deal with the infection as Putney wasn’t geared for this. Mum was extremely poorly and we were told that she wasn’t coming back from this infection. The Drs made her comfortable as they had discussed with us and we made the decision to finally let her go. I can’t tell you how much the love and care we received from the staff at the The Royal Neurological Hospital, Putney meant to me and my family, it was everything to us. Mum passed away peacefully on 13 June 2008. I had my daughter 23 Aug 2008, Tanzi Linda Carol. Thank you to everyone who looked after Linda Chambers at the RNH Putney❤️

The care my husband has received has been incredible. The Staff all respect him and treat him with dignity. They always make an effort to talk to me and tell me anything new in his progress or if he has been poorly. Test and hospital appts made quickly when he has a blip. Lovely relaxing gardens to go for a walk and daily activities. Physio,occupational and speech therapy Staff have been so caring and Geoff the Vicar always has a joke. Nothing but praise from our family.

My sister has been at the RHN for 14 months she is on a long stay Ward. Which she calls home . The RHN offers so much for all the people who have the chance to go through there doors for whatever reason . If you talk to anyone who has a loved one at the RHN they will be most likely to say it's like one big family ☺. I have nothing but for praise for everyone at the RHN from the cleaning staff to the doctors to the chief executive the nurse the support staff . The porter's the lafs team Amanda and the volunteers. Geoff and his staff. Kitchen staff and OTS SALT PHYSIOS PHYCOLOGISTS AND ALL THE PATIENTS AND THERE FAMILIES. WE can walk down any corridor and we will know nearly everyone on first name terms . And my sister would never forgive me if I didn't mention SOX 🐱🐈🐱 He is the hospital cat a big part of the RHN family . My sister is not only really well looked after but she is loved . I my self live over 100 miles away. But when I leave to return home I know she is safe well looked after and loved and cared for.

If I could I would give 0 stars

As a professional, I have to tell the truth about this hospital, Kind staff, well trained and always helpful, is my favourite. Don't miss the English Breakfast at the canteen and the coffee! Very good price and excellent food.

A Beautiful Specialist Hospital. With excellent facilities.

Dr Gail Anne Dana Veronica Maley Haley I am pregnant with my daughter I have serious neurological diseases disabilities spinal and pelvic damage serious Juvinile Huntingtons Disease serious and muscular dystrophy and mytonic dystrophy type Battens Disease and jviniline lymphocytic Lukemima Lupus and then some.

People don't realise that brain damage could be fixed at least to certain level and most of the time it's far better than what would we ever expect. What I have experienced in this hospital is doctor's statement "he won't get any better than this.." Some (not all) staff are really nice but most of them are simply ignorant to patients needs. Changing diaper in the morning and late afternoon.. hello.. If patient is requiring more attention, then what to do for staff benefit (not the patient's benefit) is to drug patients, so they will sleep most of the day and won't bother anyone. Place is really nice but meeting area stinks for cigarette smoke (located next to patient smoking area). Friend's wife is at the moment consulting their local GP to get my friend out of there as ever since he's been in this hospital all went backwards. They even fail to disclose with what type of drugs they are stuffing him up with. Hospitals are for people to help them get back to their life and not to make an income from their misfortune. If I ever get there as patient I will do my best to either commit suicide or run and become homeless without identity. Staff/doctors are not there to help at all. Remember.. damaged cells in your brain can be recreated. I don't care who runs this hospital but it should not be called hospital but "living for hopeless patients" as this name would reflect what's going on there.

Absaloutely shocking care , never recommend. Love hospital and amazing physios who really helped my grandson get better but the care from the health care assistants was appalling AWFUL AWFUL AWFUL nursing

An excellent hospital with wonderful caring staff! I wouldn't want my family anywhere else! They have beautiful gardens and all patients and residents are well looked after and happy!

I've worked with different teams around the RHN. People have been dedicated and caring - as we saw during the pandemic, when staff were effectively risking their lives with COVID. There's a little row of trees in the garden commemorating the staff who gave their lives in the pandemic.

A wonderful hospital with amazing staff who really care and look after everyone really well. There are lots of different activities for patients and residents to do and you can even go on trips if you want to. Ivery been a resident over 2 years now and I am extremely happy here.

Steve n1