The night nurses are terrible they treat you like a subhuman. Many patients go ignored and neglected and I can’t even imagine how many people die because of their negligence. Basic courtesies they could follow up on like blankets when patients are cold or even talking to you when you are having anxiety. A nurse literally told me they don’t get paid to do that. So you don’t get paid to be a decent human being? Amazing.

Would give zero stars if possible. Service: terrible. Timing: even worse. Have sat in ER for 9 hours with no answers or results. Staff seems careless, incompetent, and rude. If In need of dire medical attention please go elsewhere! You might die on the table and the staff are not knowledgeable enough to pronounce TOD... My roommates would haved saved my life faster and much cheaper ...

Nice and clean. Helpful & Pleasant staff they will never rush you. Patients get treated very well. The standards are excellent. Parking is free you just have to find a spot. There is a resturant within this Hospital serves hot and cold food. Rooms are a good size with a on-suite bathroom, tidy CLEAN.

Everything went wrong when i made my visit to their ER. They didn’t care about my problem. I was being choked and the person at the info desk was chit chatting with her friend instead admitting me. They delayed me for an hour inside with unnecessary heart rate measuring etc without trying to address or understand the issue in my throat. They threatened me with discharging when I started to record their behaviors with my phone. They scolded me many times inside and they kept telling me I’m fine although I was telling them I was feeling choked . They didn’t enter my insurance info when they were registering me so I had to call them later to fix that. But most importantly they diagnosed me wrongly (pain in the throat) even though I never mentioned any sore or pain in my throat and the medicines were also wrong based on that. They put the pharmacy wrong, somewhere in Texas although I live in New York. I later found that the medicines they prescribed would not only be useless but also harmful for my case (mucus in throat) and I wanted to do fix the pharmacy issue as well but couldn’t reach out to my doctor. They called for post discharge followup and when I told them about these problems they said they couldn’t help. I called and talked to another doctor but he refused to fix diagnosis and prescription issues. I asked him what I can use to clear out mucus in my throat and he said there is no medicine for that. Then I asked about Mucinex and he confirmed it would be useful for that problem. Then I asked him why he said there was no medicine in the beginning and told him it was wrong and he hung up the phone on me. They billed over $1300. So please skip this hospital if you don’t want to lose your mental health unless it’s very very urgent.

The lack of communication and accountability in this hospital is outrageous. During the initial appointment as a private patient, a consultant provided a reference for diagnostic imaging, which was later rejected by the radiologist of the same hospital. 2 weeks, several email and phone calls later, neither side is able to provide me with a way forward, or at least a simple explanation about why the imaging request was rejected.

RUDE MISERABLE STAFF AND DR I had the displeasure of being referred to this " Private " hospital to see Urology . The check in lady was miserable... the Male toilets stank The waiting area was cold and uncomfortable with odd chairs. Was I really at a private hospital or was this an NHS section. The Dr was rude and did not listen to me . He did the bare minimum and would not listen to me when I asked his advice. I wish I hadn't been referred here and it took me 1 hour to get here . The NHS drs and Hospitals I have been to wipe thr floor with this place The whole place felt cheap and nasty.

My son had an outpatient procedure at CCH and we were taken care of in the Woodland ward (for children). The staff (nurses, anaesthetist and the doctor) is exceptional, both during pre-assessment and on the day of the surgery. The rooms are spacious (see picture) and cheerful, facing the 'woodland". We were initially nervous but everything went without a glitch. I would highly recommend, without any reservations.

My son had surgery in the Woodlands ward. Everyone was so friendly and made my son feel so comfortable. Special mention to my son’s nurse Tatiana who looked after him so well.

Absolute rubbish service, all the staff in out patients have a couldn't care less attitude and the crazy thing is we are paying for this level of service. I had to visit Northwick park hospital (NHS) the same week for a MRI scan the same week and the service and the professionalism I encountered was far superior in every way .I know dealing with patients is difficult during covid but nobody goes to a hospital for fun and a little compassion or a smile would go a long way

Went to the dental clinic with a swollen face and waited for over an hour outside. Only to find out that the clinic didn't take walk ins and I had to make an appointment. I called the number that was given to me and again waited forever for someone to answer. The gentleman who answered seemed nice but he couldn't get through either. I was then given a direct number to the clinic. Which no one has yet to answer. Thank you for the inconvenience Kings County! Face still swollen 😒

I went to the dental clinic in excruciating pain and was told there are no walk-ins due to COVID. Okay but what about dental emergencies? Anyway so I was placed on a waiting list which they said could take up to 24-48 hours. IT HAS BEEN A WEEK SINCE!! No call, no follow up, nothing. TERRIBLE.

Only giving them one star because I can’t give 0. I made an appointment to do a test and when I got there on the day they told me that my name was not scheduled for that day. Every time I call them for information or to make an appointment I am never greeted properly and they often hand up before I can get all my questions answered without saying goodbye. One day I was doing a surgery, I had asked a nurse a question and her response to me was that since I came here I have been having an attitude. My question was left unanswered. DO NOT GO HERE IF YOU CAN GO ELSEWHERE!

The worst place ever! They don’t even deserve one star! Extremely rare to find a staff who is humane and has compassion. The patients are not even fed or taken proper care of. You’re just left to die. The nurses neglect every patient, they don’t care at all. They don’t do their job properly, they even yell at patients. It’s absurd that the nurses who are in the healthcare field to take care of patients have zero bedside manners! Every single patient is neglected!

Terrible hospital filled with incompetent people working. They should all have their licenses revoked for their negligence

Where would you find in which your blood is drawn then the nurse leaves two vials of your blood taped on the railing of the bed. When asked why and what's going to happen with it? The response was it was extra drawn. Why do I have two vials of my blood in my house? This is such a disgrace. What should I do?

Was told I only wanted to stay in the hospital because I’m underage and I have a curfew. Meanwhile, I’m in excruciating pain. The nurse was horrible in putting in the IV and blamed me for it.

What a wonderful hospital. Took my daughter in for an operation and she stayed on the Woodlands Ward for the day. Lovely room, lovely food. Superb staff all round from the moment we entered the building to the moment we left - honestly couldn't have asked for more. Special shout out to Ambreen who was our super-kind, funny, dedicated nurse for the day. Thank you everyone.

The care and service I received was exceptional. To Specify, Dianna cared for me like a mother caring for her child during the odd times. I will never forget the warmth and safe hands I felt I was in during her shift. I was sure that if something had gone wrong during my sleep, she would do everything to ensure I could see the next sunlight. Rowena took extra care during my discharge process and was there for me during the last few hours of needed help. She ensured that the last few hours of my stay ended with a smile and without any hassle. There was some coordination mistake between the canteen and nursing staff after my operation, and they brought solid food without checking with the on-duty nurse. I was only allowed to have liquid food at that time. It needs improvement because it could have been fatal if my husband had not been there and requested the canteen staff to rectify it. I was not in that much of a sense at that time, and if I had been requested I would have had the food. Hope it gets rectified.

Excellent care by the consultant, doctors and nurses at the HDU, the physio therapist also did an exceptional job to get me up on my feet again after my hip replacement procedure. Catering and food was brilliant. Everyone was very polite and acted professionally. Many thanks to everyone for taking care of me.

Excellent experience with all staff having my sleeve gastrectomy with streamline surgical! Can't fault them at all.

Unfortunately it shames the name!!!! Starting with the dodgy door at the entrance and carrying on with the shabby accommodation of the clinic... the disappointment grows every minute as the receptionist welcomes you in the most anost possible way!!!! I would expect to be able to get the same treatment as every one but you have to get the minimum.and take it!!!

Coming to see specialist. Already suffering in horrible pain and I got the answer is nothing wrong and says I don't know!! No sympathy,no care, no kindness just brushing me off as a rubbish.

Went for a procedure no food for 24-hours because the prep the day before did not stupid so-called consultant did not want want to do my procedure not my problem if medication supplied does not work why are GP's sending NHS patients to private hospital it's a waste of money

Came into the ER today for a kidney infection. Was in severe pain and had high fever. Got there at 1:30, left at 8:19. The ONLY reason I am giving this 2 stars is because my nurse was a nice guy and seemed to genuinely care. The doctors barely communicate, the wait time is long, and the only thing they did for me in 7 hours? Gave me Tylenol and a prescription antibiotics they called into the pharmacy.

I took my son at 3pm to the emergency which nothing didn't get resolved it's as if none of the doctors didn't care my son was in pain the nurses was very nice we left the emergency at 4 am the next day we were there 13 hours i will never go to that hospital again..

DO NOT GO TO THIS HOSPITAL BY ANY MEANS UNLESS YOU ARE LEFT WITH ABSOLUTELY NO CHOICE.

This hospital is definitely a great to visit if you need a safe, clean and professional help for your health care situation. I am speaking from my experience and interactions with the staff....They are professional and friendly 👍....Big shout out to all staff ****great job guys****but especially to Mrs king in the financial Dept. Very serious, compassionate and intelligent young woman...STAY STRONG...💪******* ....Now speaking about a very COOL guy...Is Dr. J. HANSON, this is very professional, efficient, hardworking and reliable Doctor********** yeah 10 stars

Everyone is very unprofessional. It’s like they hate there jobs. I went in at 11am and didn’t get to see any doctor until 6pm. Very unorganized.

Really good experience at the Hospital on 22 April. Reception staff, doctors and nurses were wonderful, very caring and professional. Room was great, only thing was that it was near to the reception desk so was very noisy when people were speaking, and therefore was difficult to sleep, plus wardrobe could not be locked as the key only worked on one of the adjoining doors. The latter would be easy to rectify. Overall though it was first class. Thank you!

I still have on-going physiotherapy for my shoulder and knee in The Clementine Churchill Hospital and I found all staff very professional and friendly. They are very hard working and knowledgeable people. Special mention to Nick, Brad and Giuliano, who are credit to their profession and the hospital. They all have different strengths and talents, which helps me to progress in my condition. This is not the first time I attend the hospital. I always had a really good experience when meeting with receptionists and doctors.

I was there for a colonoscopy. I received good care and the nurses were very kind and friendly. Operation was not a breeze, but could see that the best measures and provisions were taken for my best possible experience. Overall very happy.

I had a procedure done at this hospital through streamline medical. My surgeon was Dr Nick Carter who was brilliant btw. While I was staying at the hospital a lovely nurse Dianne looked after me. She was more than a nurse, she would mentally and emotionally take care of me when I was in most pain. She is so kind and friendly. Thank you clementine for hiring such a great nurse! She always has a big smile on her face, and always making sure I’m fine in my room by providing extra heaters, medication and just telling me I’m going to be okay. Thank you so much Dianne!

Overall the care was excellent and delivered with a much needed dose of good humour. Only fault was at the end when I was being transferred to the exit with a wheelchair, the chair lacked a cushion and was a. Too low b. I sat down too hard on my new hip as I was expecting a cushion. Otherwise no criticisms

Amazing hospital, amazing staff on the Downing Ward and thank you to Dr Saavedra for the surgery on my knee, what an amazing surgeon!

The staff, the surgeon, everyone was so welcoming and caring. I really felt looked after and I really appreciate it. I had an ACl reconstruction and meniscus repair, my surgeon was excellent before during and after - as we're the wiser team who provided all information re aftercare to be me and made sure I was comfortable. Thank you everyone.

Absolutely exceptional care. Could not fault the entire staff that took care of me, medical staff, catering staff, cleaning staff and administration staff. Doctor Marais was excellent. He walked me through the entire procedure, he was very thorough and gentle and understanding of my concerns. The anaesthesiologist was an awesome person, constantly made me laugh and put me at ease, explained everything in detail and helped me understand what to expect after the surgery. The nurses that took care of me as an inpatient deserve huge credit to this. They made sure all my needs were met, they were so willing and understanding whenever I needed help and they always did it with a smile on their face. Made you feel at ease asking for help. The catering staff also made sure I had food and snacks whenever I needed them and however I needed them. I would definitely choose this hospital in the future for any medical need I have and care is available here. 100% satisfaction!

I would like to say a big thank you to the staff working at the Endoscopy ward. The nurses and doctor who did my procedure here made me feel so relaxed and really put me at ease, this hospital is very professional and the staff are so kind. I had a great experience here today thanks to the hardworking and friendly staff members. Five star service 🌟

I said that i will come to a private hospital for some checks as i am trying for a baby, thinking they will be more helpful and help me with my requests. I am trying to book an appointment for a imaging scan since two months and they never have spaces. This made me feel soo fed up of them.i am expecting a bit more help from them as i choose to go to private instead of NHS but there is never a space for my appointment. I need to call then on day one of my period to book the screening but this is the second month when they are telling me they have no space. The staff from the front desk as well are rude, which did not made me a good impression from the first day i went there. I normally don’t leave reviews at all for anything or anyone but i am soo upset now and i felt that i have to write this up.

Unfortunately, due to the elitist postcode lottery referral system,I had to be referred to this overcrowded dump instead of the NHS hospitals I'm actually treated at. Made me realise the degree to which 'private hospitals' are substandard compared with NHS hospitals which I have to fight for referrals to. Consultants couldn't care less with their 5 mins brief chat with differing opinions on which diagnostics to be completed which is the same stage they left of nearly a year ago. Let's not start with the 1.5 hour waiting time as if I was at the best=NOT. Miscommunication including regarding the scan appointment which apparently was missed without sending any notification? Don't know what standard those posting reviews of the toilets are used to;Hopefully keeps them away from the renowned hospitals, don't need further crowding and backlogs there.

I have had several operations at CCH over the years and it has always been a good experience in all areas. Nursing care is very good and I’ve never had anything to complain about however the reason a star has been lost is because when I was last there in July for six days the food was absolutely awful. The menu was very limited and mainly carbs, it was bland and I even had to ask for some fresh fruit when I was told I couldn’t have fruit salad. The food was really good when it was made on site but since it’s been outsourced (to obviously save money) it has gone down hill to the point of being appalling. When you are ill or recovering post op it’s nice to have healthy options rather than sandwiches and jacket potatoes! Such a shame as this aspect is the only thing that lets the hospital down.

I went in for a large hernia operation. It was totally unplanned, but due to the NHS waiting list and work being very quiet I decided to pay for the operation. I was most pleasantly surprised by everthing and would recommend this route. I saw my GP on the Monday, discussed possibilities on the Tuesday, saw the consultant at the Clementine on the Friday and had the operation a week later. The hospital was spotlessly clean and the staff very pleasant and every precaution was taken against covid. The consonsult spoke to me before and after the operation and I couldn't have asked for better treatment. Thank you to all the staff.

Nice facility, and well organised in light of COVID. Dr Musa Barkeji was fantastic - I really appreciated the way he took the time to explain things to me.

Absolutely amazing doctors and nurses, I had a surgery in this hospital and I just want to say Thank you very much for looking after me when I couldn't do it myself. Thank you to the amazing doctor Stewarts Disu who saved me from suffering, I would be grateful forever. No visitors were allowed because of the COVID-19 but the kind nurses didn't let me feel the need of anyone else. Bless you all

Really disappointed by the absolutely appalling service from BMI Clementine. My husband did a private blood test late December. It is more than 2 weeks now and his GP has still not received his blood test report. We have called them 5 times over the last 2 weeks still no solution in sight. 3 times they connected us to the pathology department which did not pick up the calls and asked to leave a voice mail. No one contacted even after receiving the voice mail. Once someone at reception was kind enough and personally tried to contact the pathology department after hearing that my husband getting repeated pain attacks but could not find out the cause of the problem. Pathology department apparently said that the report has been sent to the BMI doctor where as he was not even consulting a BMI consultant. Last time reception took all the details and never called back. We are not sure what to do next. It is really a disheartening seeing him suffering while BMI to to get its act together. Sanjit Jha and Archita.

We have used this hospital and its services few times (myself and my wife). Apart from one time the imaging department, which I complained and was taken care of professionally, always provide a great service. I'd like to take the opportunity to personally thank Dr Gross, consultant neurologist for his diagnosis in 2017, many and many thanks.

I came in this morning for an operation and the male receptionist was so rude to me and told me to wait outside in the cold as I was a little too early. Coming as a private patient and then being spoken like that to infront of other people was just not what I call patient service.

Went there today . Safeguarding before I went in. My consultant was only 15 minutes late . But so thorough. Felt so safe. If you can afford it, go there . Open till quiet late. It's not A and E .For surgery that's not life threatening, go there. H17 bus stops outside Thanks to all the staff x

The hospital and staff are outstanding and take great care of their patients. My consultant Dr Naique who undertook a partial knee replacement was very professional and gave me time and attention to explain the options, procedure and aftercare. More importantly he performed a life changing operation on me and knowing I will need the other knee done in the next six months I feel extremely confident in his work, his team and the hospital. I’m very luck to have got this surgeon as he is one of the best, so in big demand and from personal experience I can see why. My physio therapist Themis was brilliant, he gave me the confidence to push boundaries to speed up my recovery and enable it to be as successful as possible. He ensured my needs were communicated back to the medical team and he is the best physio therapist I’ve had, and I have had a few. Do massive thank you!! The hospital staff day and night look are attentive, friendly and professional. My stay at the hospital was very good. All the staff are welcoming and friendly and I personally thank them all.

Beautiful setting. Welcoming. Staff helpful & friendly. Nice rooms.

I HIGHLY recommend Mr Saveedra at the BMI Clementine Churchill. In December 2019, I was playing football and whilst committing to a quick change of direction, I felt a little snap in my left knee. My knee immediately swelled and felt a little unstable. I knew something was wrong. I was referred for an MRI by my GP and the results were clear - I had a Grade III ACL tear. I was incredibly down. It was a devastating feeling. I knew I needed help to understand this in more detail, so I decided I needed to see a specialist. Unfortunately, the NHS wait times were way too long for me (4 weeks for referral, another 4 weeks for appointment), so I went on the search for a private consultant. After a few Google searches and listening to recommendations from friends/family, I was given the number of Nicola, who is Mr Saveedra's assistant. She responded extremely quickly to my text message on the weekend, and I was booked with an appointment to see Mr Saveedra the next week and at a local hospital (only 10 mins drive), Clementine Churchill in Harrow. I saw Mr Saveedra and I can't tell you how helpful he was. He spent the time to really help me understand the MRI, showed me how my injured knee was compared to the other in a Lachman's test, and gave me the Pro's and Con's for surgery based on my lifestyle now and in the future. It was a no brainer that surgery was the best option considering my lifestyle of going back to competitive sport, including football and squash - two sports that need an ACL for quick pivoting! He asked me to do physio to strengthen other areas of the knee and leg to ensure it's in the best shape for surgery. The appointment made me feel SO MUCH at ease and a lot happier than when I did the injury. Honestly, I felt so secure and knew I was in great care. We did the surgery last week (delays due to COVID), and it was a BREEZE! This was my first ever surgery and honestly, it couldn't have gone any better. He made me feel so much at ease (honestly I can't stress this enough!) and I woke up from the operation in the BEST mood ever - those painkillers and the anaesthesia were amazing! Nicola checked in on me to see if I was okay. I've had a follow up appointment with Mr Saveedra who checked in on how I was and made sure to answer any questions I had. I have another next week too. I'm EXTREMELY happy and grateful to Nicola, Mr Saveedra and the whole team at Churchill Clementine. Thank you so much for the care you have given me and I will always highly recommend you. I tell everyone that the surgery was one of the best experiences I had lol Thank you ever so much for helping me get back up and on the path to an even stronger knee than before. Aman

Disappointing. NHS is the best.

Worst private hospital in the uk. Left for hours unattended after an opp took 6 months to answer my complaint. This place needs to be shut down.

Worst experience . Was admitted for a procedure around 8. no food or drink from the previous day for the procedure and they left us waiting till 10.30 with no update. my husband had to ask again and again for every little thing. I was left in the recovery for 1.5 hours despite the recovery staff calling the ward again and again. Nursing station no answer, many times not a single person there to assist. many more issues on the day but not enough space. I don't think they can classify this hospital as a private hospital. I had better service at NHS hospitals.

Service and care has gone so far downhill... such a shame. Used to be a good hospital. Pay £200 for a consultation. Only get 10mins. Only after funds.

Waited for more than 1hr to be seen for my appointment and no apology give. Outpatient receptionist is rude and unhelpful.

Worst experience , in June 2020. My leg was bleeding , it took 8 hours to stitch on it . . Corona testing : Saturday and Sunday 12 -1 pm closed for lunch . (Corner of New York ave. )

Horribleness to the maximum!!!! You may find one nurse that shows compassion. The staff is indifferent and some downright hostile!!!

I have my primary doctor/s at KCH that I see twice or thrice yearly! I had to go to the ER twice due to my Vertigo and arthritis! I have found all of the medical staff and security staff to be very helpful, respectful and kind. I have absolutely no complaints. The doctors, nurses, LPN and other staff are competent and knowledge and are always willing to help or would look for someone who can. Whenever I leave there after seeing my doctor I always feel satisfied THANK. YOU ALL FOR YOUR EXCELLENT SERVICE👏🏼👏🏼🙏🏾🙏🏾❤️

2 days later my sister died.

Disaster. Just to get a visitor pass is like DMV. It's 3rd world.

Dr Ko (Pediatrician) is a piece of joke. He will throw you a bad attitude if you dont obey exactly how he wants. Don’t see him at all. He will ruin your day.

This hospital takes hoursssssssss to treat you! Even if you have a severe condition. Sometimes longer than 24 hrs, ridiculous!!! They move so slow and have no sense of urgency for ill patients.

HORRIBLE hospital... went for a covid test during the pandemic, only to find out they closed 2 hours early w/o any notification on their website. Confusing signage, took me 30min to just find the right building. When I told the guard out front that it wasn't right, he just said 'o-m-g' in a girly voice because I'm a woman.

This is the worse hospitals in the tri state area.My grandfather hasnt been fed for days almost bleed out when his iv was not plased in correctly, and was not given his medication in a timly fashion and the staff is disrespectful beyond belif.GO ANYWHERE BUT HERE SAVE YOURSELF THE STRESS.

I was born here... Thank You Guys!!!

I bring my mom to the emergency room from 1pm and 9hrs later they still havent seen her the service is very bad for a emergency room like they would rather some die first before they get to you and tell people they have no bed sad.

Took my 15 year old to the physiotherapy department and saw Tina. She was absolutely fantastic. She was professional, knowledgeable, kind and above all gave us both the reassurance that we needed that nothing serious was wrong. She noticed he was walking completely wrongly on his crutches and taught him how to walk properly. What I really like was she listened to him throughout the session and included him completely in setting his goals for his exercises. Amazing service thank you so much Tina

Highly recommend, came for my Pre op on Monday and had a warm welcome from reception who showed me where to sign my car in. Had bloods taken and super friendly and quick. Had my operation today, again a warm and friendly welcome from absolutely everyone. Exceptionally clean. Not my nearest hospital but was given this hospital for a quicker operation. The lunch was delicious ! Thank you everyone for making me feel at ease as I was quite nervous !

My daughter had a tonsillectomy, I would highly recommend The Clementine Churchill Hospital. We were treated like royalty. Big thank you to Rudi the porter and Nicola our nurse. All the staff were so welcoming and made us feel at ease.

A pleasure to visit this hospital for ankle surgery. Check in staff all efficient and friendly and waiting time a bare minimum. All staff from the porters to the nurses on the ward, all there to put patients at ease and treat us in a courteous and professional manner. Kudos to the BMI Clementine Churchill

Excellent care from nurse Gwen. She removed 18 staple stitches being so gentle and professional. She was informing me about every step she was taking making sure I'm not anxious but relaxed. Excellent nurse with professional approach. I could feel that Gwen doing her job with love. Thank you Gwen. Lots of love ❤️

I was so impressed by the treatment I received at clementine hospital. My surgeon was Ben Knight and he was absolutely amazing I will highly recommend him and the hospital to anyone. The nurses was amazing especially Zahra they all went above and beyond for me. Thank you for my life changing operation you are all doing fantastic.

My son attended this hospital as a day patient and upon arrival we were treated well, much more than I expected! Following on the porter who showed us to my son's room was brilliant engaging and interacting with my young son. Upon reaching his room his door label was personalised as dinosaurs as this is what my son loves (such a lovely touch). Once in his room our nurses Nicola and Chandni were amazing....literally met all of our needs and exceeded our expectations. I would highly recommend this hospital and staff. An amazing hospital!

I accompanied my sister who had knee replacement surgery on 16th June. Close to the site of the incision a blister had formed. This was very carefully removed by nurse Gwen Madge she then cleaned the affected area with saline and dressed with a fresh dressing. I must say that the treatment I received was exemplary .

I had surgery at this hospital and I can not speak highly enough of them, from the moment I arrived I was well looked after and treated the best I’ve ever been treated at a hospital, the nurses aswel as nurse assistants can not do enough for u, the hospital is spotless clean and everything is very efficient, a massive thank u to my surgeon guy slayer, followed by all the medical staff from anaesthetic room to theatre and the nurses that looked after me including Lucy, Fiona and nurse assistant Margaret these ladies went above and beyond for me, if I needed to have surgery again I wouldn’t think twice about attending here, your in very good hands. Again thank u all for the amazing and high level of care you have given me Alicia xx

Lyn, the healthcare assistant, was brilliant at explaining everything and took away my anxiety. A huge thank you to her. Mr Kavia is exceptionally approachable and professional. He doesn't rush and is good at helping the patient relax.

We were in the Woodlands Ward for the day and had a great room with a beautiful view of the trees. There’s a cute playroom with loads of games to keep kids entertained. The staff were fantastic, Ambreen (our nurse) looked after us so well, she was caring, kind and went out of her way to make my us feel relaxed. Would definitely recommend it!

I was kept waiting 40 minutes after my appointment time. However, once I was attended to Noel in the X-Ray department was extremely pleasant and helpful. He explained everything to me and ensured I was happy with what to expect next.

my experience was wonderful. everyone was very tentative and caring. always came to my need when i had problems and were super friendly. Manisha the ward host was very kind and comforting. Mr Saveedra was great from start to finish. He gave me a follow up phone call when he wasn't even at the hospital. 10/10. would highly recommend.

All staff were super nice, friendly and professional. All kept beautiful smiles throughout my stay. Staff were attentive and listened well to my needs. Thank you for all you care. Special thanks to Mr Somers for his golden fingers! I am so grateful for his surgery.

Cannot fault the level of care I have received - and continue to receive - from all the staff at this hospital. Nurses Dianne and Rita in particular were just so wonderful in looking after me post-surgery, I can't thank them enough for their kindness and empathy. Incredible people with huge heart.

I was taken care by Dianne one of the night nurses in Epping ward. She exemplifies the best in the nursing profession. Dianne took excellent care of me during my short stay at Clementine. I wish all nurses were like her. I also want to thank Nico for being a most excellent Physio with lots to of encouragement and positive feedback. Thanks MUFC ❤️ And finally Vicki (Vassiliki) who was a great day nurse and helped me during my stay. All the staff at Clementine are top notch

The nurses and staff were excelllent, along with my consultant and all theatre staff - very caring and friendly and if I needed anything they were there. Can I also add the catering staff were excellent too. I had a good experience and the nurse also called me the day after surgery as promised. please thank them all. Epping Ward

Dianne has been immensely caring during my stay. With it being my first experience in hospital she certainly made it a smooth one. She took her time with me, was always available and went the extra mile to make me feel comfortable. Thank you so much Dianne - you are like a breath of fresh air

Doctor Mr.Allardice, nurse Ambreen from Woodlands ward and all staff are so helpful and friendly. They explain every detail and act fast, stress free prosedures. Thank you for everything

Amazing care & experience with Tatiana in the children’s ward this week. We couldn’t have asked for anything more.

The service is professional and very caring! Tatiana was amazing and very understanding! The food is really delicious … same level as in a hotel and Amy attends to any of your food needs and allergies. Couldn’t ask for anything else! Thank you for caring for my daughter and me!

Kind, sensitive and understanding

Very clean hospital, nice environment. Great helpful staff. Physiotherapist very good. Consultant was very positive. All extremely professional.

From the moment I stepped inside the hospital, every member of staff made me feel incredibly welcomed and safe. I felt supported throughout the entire process and was very well informed. The individual nursed nursed support staff were all brilliant and took wonderful care of me.

Right from arrival to coming home the treatment was excellent every one was great

A big thank you to Dianne and Hana they looked after me the whole night. They did a great job. Let me take this opportunity also to thank Mr. Barkeji, Dorothy and all The Clementine Churchill Hospital team. You are amazing clinical staff and I really appreciate everything you done for me. Regards

Thank you to Diane & Hannah, the 2 amazing nurses who looked after me on my first night of recivery after knee surgery.

I had an operation. Really friendly staff. Clean and efficient. Recommended

David Bessant superb eye surgeon next operation no 2 scheduled September Staff on Downing looked after me well the student nurse was especially good All staff brill was nice to see Richard and Steve

Student nurse failed to remove IV drip from my vein, causing me sever blood loss nearly became unconscious. The trainee nurse ran outside of the room as soon as I began bleeding, she did not tell me where she was going while my mother was beside me. My mother had to run through the hall shouting and screaming for help because no one came for 1 minute while I'm losing blood. I felt like I was gonna die. This is the worst private hospital in the UK.

Nothing but praise. I was in for minor surgery. I arrived at 06.30 as requested, signed a couple of forms, and was shown straight to my room with a complimentary newspaper to while away the time. I was visited at least twice by nursing staff to keep me updated, and again by my surgeon and anaesthetist to answer any questions I had. I was walked down to theatre at 09.15, and my room was locked - reassuring, as my phone, wallet, etc, were there. Hardly secure, but it would stop random passer-bys from pilfering my stuff. Being put under was simple and pain free - the staff seemed to know what they were doing, and were friendly enough - a little small talk went a long way to calming my nerves. Two hours later, I woke up in recovery, and was taken back to my room, where I was checked every 30 minutes, had a light lunch brought to me - a choice from about 8-10 different options that I'd booked earlier - and then left to snooze, listen to podcasts, and so on. By around 17.30, I'd been visited again by my surgeon, a physio and a couple more nurses, been brought a coffee and a three course dinner (tomato and red pepper soup, pulled beef with potato, carrot and broccoli, along with chocolate pudding and custard, in case you were wondering), and told that I could stay overnight if |I wanted, or, to go home if I'd prefer that. Having chosen to go home, I was given a bag of drugs and dressings, given a discharge letter and a booklet on self-care, and a survey, and allowed to get dressed and make my way to the nurses station to leave, where my hospital ID bracelet was cut off. I was then walked down to reception, shaken hands with, and let free. This isn't a review of the surgery itself, obviously. The facilities: easy to get to (I got an Uber in that morning, but there's a bus stop on the main road, about a 5-10 minute walk up the drive); car parking is free and plentiful. The room was fine, if a little dated in places, but clean enough. Bathroom was clean, two towels and a bath mat provided, along with soap and shampoo in hotel-style bottles. TV with plenty of freeview channels, in room phone (didn't use). Wifi was s-l-o-w and 3G/4G coverage almost non-existent. The staff: I didn't feel rushed, and every question was answered. About 50% of the staff I came across didn't have English as a first language, which was a struggle to understand when I just came round from surgery, but no real problems. I also had two student nurses looking after me as well. The care: regular checks by nurses, catering staff (to deliver food and remove trays). The porters were helpful and friendly. Downsides: none, really. This was private healthcare managed by my insurance, so I didn't get to see any bills, so I can't comment on accuracy or speed of that. I guess the real question is would I choose to return if I needed anything else? Yes, I would, absolutely.

Incredible level of care from the whole team during my overnight stay. Food on request, constant checks from nurses and everyone had a smile.

Great private hospital with highly knowledgeable consultants and helpful, friendly staff. I have used it for me and my daughter when the NHS could not help us, we wanted a second opinion or neded immediate access to a specialist. Very good value for money. I can warmly recommend the hospital!

This hospital is such a waste of time, they have wait times of over 2 hours to see your consultant. Their image department is so understaffed that their radiologists are only there 1-2 days/week to quickly review images on their desktop computers rather thank taking the professional time to review images on the BACS system which the MRI & Xray machines were designed to be reviewed on in order to get a clearer image and prognosis of their patients. To make a patient go through the stress of a full body MRI and then only read half of the images half of the body on a desk top computer? then don't bother to review the remainder top half of my body, which was shown to have problems in my cervical spine when I had doctors/radiologists in the USA review images. The fact that they don't bother to do it properly, they don't care about their patients and the fact that they let this go on for over a year and that I have had more damage done to my spine because their prognosis was so POOR! Shocking excuse for a hospital. Oh and must mention that the surgeon who was seeing me for a year and I had an appt set up with is now gone and they didn't even bother to tell me. I would never want to have a surgery done here, they are so disorganised and have no accountability that I would my health & outcome would be a grave risk.

Have been referred to this place for my mother's cataract operation and I am truly disgusted with the terrible attitude of the nursing staff!! Nil manners, nil communication regarding waiting times (we have been left in a room wating for over FIVE hours) and then when my elderly mother asked why it is taking so long to be operated on, she was told she has to wait for her turn in the queue! It would have been useful to be told from the start there is a queue and given an aprox time for the operation since we were told to arrive here at 12pm!! Terrible communication, terrible experience!!! Avoid this place at all costs!!!!

I had an operation on Tuesday. Though the nurse shepherd was a very special and dear human being. The doctors were great. But the after care is just shambolic. I have been in pain since leaving the hospital after 48 hours and 5 phone calls to the hospital for advice YET TO RECEIVE A CALL BACK. Dreadful appalling service. Last nurse I spoke to said she will call me in 15 minutes it’s been 4 hours and still waiting. The facilities of the hospital are no better than NHS very dated!!

Cancelled my appointment because their machines broke. Gave me an appointment a month later. Then cancelled it again and gave me a new one a month later. Absolutely disgusting hospital, they should be ashamed and shut down.

Very modern and clean, the outpatients worked very smoothly. And staff were friendly.

Very cautious staff and they care for the patients and they are alert on the time of emergency....

In here for two days and not the greatest experience. Staff coming in to do things that had already been done, no communication between them, I had to point out they were duplicating work. When coming out of recovery I heard one of my nurses state she was an agency worker so she didn't know what she was doing and would have to call down for help, which didn't really inspire confidence coming around from surgery. Needle left in room that should have been in a sharps bin and no incident form, I had to ask for it out to be removed. Discharge process took hours past what was promised, despite discussing the discharge the night before. Staff giving medication in unsuitable methods. Given pills when I was on liquids only. No communication with myself. I was asked questions about things I should have really been told I.e can you eat now, well no one has told me so I don't know. I was brought medication to be taken via a cannula the day after the cannula had been removed. Had someone coming in to give me the same medication I had just been given a few hours before, so I turned it down. This was through private not NHS. If you like a game of risk after a bit of surgery this is the place for you. Who knows maybe your a fan of the game plague. That being said the staff were not rude, they were friendly, there was no maliciousness. The surgery went well. The post op care was just poorly managed and not much communication. Improvement required.

Former patient and specifically patient of former consultant, Dr David Sellu. For what the Clementine did to David in covering up the hospital's errors and throwing him to the wolves I will never be able to overlook. I would not trust this hospital.

Been several times for various ailments. Treament was first class. Clean friendly and efficient.

(Translated by Google) Was distinguished by the follow-up treatment and detection and radiation as well as customer service in the delivery from the hospital to the hospital and return - an excellent service, especially those who live far from the hospital and there is an office of translators for those who need translation when scheduled with Dr. (Original) كان مميز بسبب متابعة العلاج والكشف والأشعة وكذلك خدمة العملاء في التوصيل من السكن إلي المستشفي والعودة - خدمة ممتازة خصوصا الذي يسكن بعيد عن المستشفى ويوجد مكتب المترجمين لمن يحتاج الترجمه عند موعده مع الدكتور

I had a brilliant experience at The Clementine Churchill Hospital. I was in a panic after not getting much help from my GP, booked an appointment with one of their urologist's FOR THE SAME DAY! I was seen later that afternoon and he just gave me facts to move forward and set me up with a plan to keep the infection away for the future. Thank you very much for giving me the answers I need after suffering on and off for 13 years. I felt relieved as I walked out and I feel thats exactly how you should feel after speaking to a professional. 10/10

I recently had a large ovarian cyst and endometriosis of my bladder and ovaries removed. It was by far the best hospital experience I have ever had. Staff were lovely, they were able to provide me vegan food, it was organised, clean and I felt safe and confident in in their care.

nearly lost my life in this hospital

Expect to wait a long time

I would give them 0 if I could. Unprofessional staff, advising dangerously and handing out wrong medical equipment. Don’t do it !!!! Just don’t - there are so many many more lovely and professional great hospitals!

Great staff. Friendly. Reassuring.. good experience

Went for my Covid-19 swab the other day, prior to my colonoscopy. Like John, I also had to wait an hour past my appointment time, in a packed waiting room and I was only seen because I complained to staff. No social distancing was in place. We were mixed with other patients seeing their doctors. I usually go to St Marks and have no choice but to be seen at Clementine Churchill, but I wouldn't go back if I can help it and wont be recommending it to any of my friends either.

The imaging department is so poor.. I have paid above 800 pounds for a simple ultrasound and i have done the same thing elsewhere for below 200.. Furthermore after 5 days when i went to the consultant there was no report ready and he just got the images on his computer and figure it out . Another incedent happened with my MRI being done wrongly and after a week they told me it needs to be repeated! So disappointed from the service and the surprising prices!

Had to have a COVID test 3 days prior to an endoscopy appointment. Waited an hour in an area that was like a greenhouse with a big glass roof. I thought I was going to pass out at one point. Told test results would take 48-72 hours and that I would be called. Wasn't called which was completely unacceptable as I needed to take a bowel prep the day before my appointment. Have since found out that my test was negative and that they don't call people to inform of results. So I was lied to! Have told them I won't be attending the endoscopy appointment. In fact I won't ever be going back here, I wouldn't trust them.

Went to Clementine Churchill Hospital for renewal of a prescription. They insisted in charging an £85 telephone consultation to simply print out the prescription renewal. The pharmacy has no payment machine so told to go to the Finance Office, which was closed. Reception had a payment machine but they twice refused to speak to me, so after being bounced back and forth between reception and the Finance Office, I finally managed to pay £30 for my prescription. Quick and efficient service would prevent queues from forming and serve the interests of public health much better than an exhaustive Covid-19 questionnaire every time I try to go to reception to make a payment. Whilst waiting in the numerous queues whilst staring at reception staff sitting at the desk doing nothing, adjacent to the payment machine they refused to use, I couldn't help but notice the signage proudly proclaiming that the Clementine Churchill had finally attained the qualification of 'Good'. Were they rated as 'Bad' before? How atrocious does a hospital's rating need to be for them to be proud of finally attaining the rating of 'Good'? Good is not good enough for an over-priced private hospital on Harrow-on-the-Hill. I'll be transfering my private medical expenditure to a hospital that treats its patients a bit better.

May my God bless this hospital! i went in for surgery and honestly i never ever had such a great experience in a hospital and i been to quite a few.... CO19 precation is very high ! Hospital is very clean! and the staff are amazing, very friendly and posses Great knowledge! im a vegan - the minute they realized that they made me food suitable for me. even if it was not on the menu the room(very spacious ) i was in had very big window with a lot of light. TV- bathroom for all kind of use (if your handicap or old....) i felt like i was at home. i honestly never ever felt so welcomed in a hospital before. they provided me with everything i needed . i dont give reviews. but honestly this Hospital staff deserve it . they gave me clothes and everything for surgery - and were asking me at all times if im am comfortable and happy ,,,,just amazing, May my Creator bless them! Amen

Very Good Staff....

Very bad automatically operator didn't help

i've spent 20+ minutes trying to get a 10 minute appointment (which i didn't get because the person at the register didn't know well how to use their booking system)

Cataract operation booked for 1230, surgeon didn't turn up until 130, then told I was last on the list and would go to theatre at 5pm. Having already lost the sight in one eye from cataract surgery, you would think that my well being and mental health would be a consideration. Shocking service and you should be ashamed of yourselves. The only reason you get 1 star was because of your nurses.

Very clean hospital. Receptionist friendly. Nurse taking the blood a little grumpy. Hospital looks dirty and run down on the outside it's not that bad once you get inside!

my MRI appointment was cancelled twice and the last one without any notice only to find out from the reception that no one there to carry out an MRI

Worst hospital in the world

Clean, professional, quick, efficient - got my COVID-19 test here, no line, orderly process, great nurses, great experience!

I took the COVID19 test here and it went very smoothly. Took less than 30 minutes (maybe because there was a short line and it was raining). Everything was very organized and clean.

Attending Kings hospital was on of the worse experiences of my life. My boyfriend and I came in around 11:30pm with a badly injured ankle to the point where he could barely walk. The front desk clerk/nurse was extremely rude and spoke to me like a child, demanding I put my phone away while trying to update our loved ones of our whereabouts. When I asked for a wheel chair for my boyfriend, she said “well he walked in here didn’t he?” and refused to give us one. After waiting 2hrs he was finally seen and needed an x-ray, so they took an ice pack and ONE PEICE OF SCOTCH TAPE to wrap his swollen ankle for the time being. I’m extremely disappointed by the lack of empathy and attention to detail. If you value your life, please consider choosing a different hospital, if possible.

I have not been here in a few years, but when I did have to go. None of my experiences were bad. I recently had to go to get tested for Covid and the process was very fast and smooth. The nurses were cool and professional.

Thank you for being highly organized with friendly and thoughtful staff in regards to administering the COVID-19 vaccine.

(Translated by Google) They are very degligent they are not human at all It is a problem to make them see the right of patients (Original) Son muy degligentes no son para nada humanos Es un problema hacerles ver el derecho de los pacientes

nick blixky died here

i love this hospital all of the staff are so kind i give them a 5 star

The doctor saved my life. I will not say much about the staff and everything else was going on.

There food menu sucks.

best hospital ever great loving workers kept clean go there it is amazing there

I must first congratulate the nursing staff in clinic A on the 9th floor E building . Ms. Lawrance, Ms.Stewart, A male LPN and One of the Male Doctors. I brought a patient from Kingsbrook Jewish Medical Center on 6/29/2020 the patient had voided on his self , what a wonderful team effort was put together in getting the patient all cleaned up. Thank you so much 😊 I really appreciate your help. Well done!👍🏿👍🏿👍🏿

NYC healthcare at its finest ! Thank you Kings county and NYC

Very bad with customer service

I recently spent two nights at the Clementine Churchill hospital where the standard of care was so high, much of the anxiety I had dissipated. From the consultant and anaesthetist, all the nurses and the physio, to the lady who brought me fresh water and meals, I was treated with respect and dignity and the utmost care. A particular mention should go to the excellent night nurses who looked after me on my return from theatre. Throughout my stay I felt comfortable, fully informed and able to relax, knowing I was in good hands. My thanks goes to everyone involved in my care.

A family member recently had an operation here and I couldn’t rate it highly enough. Every staff says hello/ good morning to everyone they meet!. A lovely warm atmosphere and the care was exceptional. Well done!!

Amazing care! We were an in patient for one day and were well looked after from consultant to a catering team (Latta). Everyone friendly and ready to take you through the journey. Our nurse Tatiana looked after us and made our stay pleasant, we were well informed about the treatment and what to expect. My 6 year old daughter had a great experience despite an operation. I would choose this hospital again if needed.

My daughter aged 7 had an operation today to remove her adenoids and put grommets in. Apart from a very long queue at reception on arrival which I’m told is highly unusual, everything has been handled perfectly. Very kind and caring staff from every area of the hospital; porters to room service operative, nurses to anaesthetists and of course our Consultant. I’m very grateful for the delicate way you dealt with a very nervous child (and mummy who was trying to keep a brave face!). The hospital was very clean and the food and drink was very nice. Thank you so much for making a stressful day as nice as it could be.

My daughter had her tonsils and adenoids taken out and the care and attention we were given was first class. I cannot recommend it enough, especially as she is so young and any op can be worrying. Tatiana and Sarah were amazing and Mr Singh was incredible, putting me at ease with such thoughtfulness and consideration. The facilities are also amazing and we felt spoilt the whole time we were here Thank you so much.

I attended Clementine Churchill Hospital for a hip replacement. The operation went smoothly and I was able to walk again as soon as the anaesthetic wore off. While I was there all the staff at the hospital were not only very professional but also really friendly and helpful, doing their utmost to make sure that I was well looked after during my stay.

We were in the Woodland Children’s ward for an ear procedure for an 8 year old with ASD. The doctors Mr Farrell and Mr Vaughan were excellent and explained everything to us clearly. The ward nurses and supporting staff were all amazing. I want to mention Sister Jan. my son is autistic and was very scared of the procedure. Sister Jan let us come and see the ward the day before so at least he knew the hospital and the ward and what the room looked like. This made a massive difference to our ability to come in without stress on the day if the procedure. On the day of the procedure nurse Julie, Tatiana and others took great care of us. The food provided was of a high quality and all nurses and staff we interacted with were polite, knowledgeable and competent. If we needed a procedure again in the future we would definitely come here again.

I would like to Thank the front of House staff, Clair, Ayah and Catherine, in particular for always being so helpful and friendly. Dr Saveedra is an amazing surgeon who has seen my Mother on 2 separate occasions, with outstanding results. He is a brilliant surgeon, but also very personable, encouraging and friendly as a human being. Jermaine was our physio on both occasions and he was extremely encouraging also, supportive and patient with Mum, which helped her to navigate through her rehabilitation. He was funny and made Mum smile, which she needed at times. Thank you All for being what patients need when they are at their most vulnerable. Many Thanks Regards Jacqueline

Nurse Tatiana welcomed my son spoke made him feel safe and comfortable. She explained everything to me as well so I was comfortable too. Really looked after us with love and care. Can’t thank her enough. Rest of the hospital and Dr Benjamin we’re equally good in their care and attention.

Wow, such an amazing experience for my son's surgery. Excellent staff that made us feel at ease and answered all out questions and took excellent care of us from beginning to end. Tatiana was an angel - huge big thank you and to Mary our physio...

I was treated with lots of care and respect from the start to the end of my procedure. All the staff were understanding and caring, especially Rita. She was very welcoming and is excellent in her profession, I would give her 5 stars. With her kind & caring nature, she made me feel really comfortable and safe. This hospital is lucky to have her.

After my OP I got my lovely salmon/lettuce sandwich, however there was no milk on my tray for my tea. The light behind my bed wasn't working. There was a so called safe in the wardrobe, however without a key. Breakfast next morning I had asked for brown toast, I got white. Whenever someone came into the room the door was never shut properly, there was a lot of noise outside. My room was right by the nursing station. (114) I only stayed 1 night however I wasn't able to sleep at all as the ward was so noisy: people talking very loudly past midnight, it sounded as if furniture were moved, noises of metal (not sure what this was)? It was like a busy train station. Next morning at 09:25 I rang the bell to let them know I want to get ready for discharge. The nurse in charge I assume (dark blue uniform) came into my room and told my that my nurse is on a break but she would be with me in 5 minutes as she was on a break. The way she spoke I didn't feel appreciated for asking a question. I had to wait for another 2 hours before this happened. Staff was aware the day before that I was going home after breakfast? If she was busy with something more urgent that would have been fine by me, but they've could have let me know at least. The Healthcare Assistant looking after me in the morning was quite untidy. She took some plastic leg wraps of my legs and threw them on the chair, when I went to the toilet the first time after my catheter was removed I dropped the tissue I dried my hands with on the floor, she could have picked them up, but no it didn't happen. She said just leave them. I could have slipped on those. I had done my third wee which needed to be measured and told her, but she did nothing about it and left it where it was. When my nurse came into the room (she was very lovely) I told her about it and she took it away straight away. I can't remember her name but you probably will be able to find out. In general the staff on the ward was friendly, some more than others. When I came into recovery the nurse looking after me was just amazing. She made me feel so welcome and cared for me immaculately. The anaesthetist, surgeon and porters were very lovely too.

My son is being followed at the Clementine Churchill Hospital and we came across Miss Rubina Chandni on a few occasions. Blood tests are never easy or joyful for little ones and Miss Rubina makes it seem so easy :) She's always very careful and kind and makes the experience much better for my son. Good job and Thank you so much Miss Rubina! I'm glad we can count on professionals like you in these delicate situations!

My son had his tonsils out today and the service was amazing! We were looked after by nurse Ambreen, she was friendly, and helpful and approachable. Dr Kalan was brilliant. Very grateful to you for making our worrying experience a pleasant one.. thank you!

Wonderful experience at the Clementine Churchill Hospital today. The nurse Tatiana Ambreen was very helpful and friendly. She made us feel welcome and in good hands. Lovely team!

Staff are always on hand to help and advise. Good food selection clean room, Manisha lovely lady who took care of my food and drink requirements, always on hand with tea and coffee. Which was very much appreciated. After my knee replacement surgery. Would highly recommend.

I was really pleased with the care I received when I was in for my gastric sleeve with Aruna Mungasinghe. He was an amazing consultant who I trust and respect. He had a brilliant bedside manner and made sure that I was fully informed on all decisions. My surgery went really well and I’m excited for the future now. I would also like to make a special mention to Nana who was my nurse on the day that I was admitted/surgery. She really put me at ease. All of the staff from nurses to doctors to porters to cleaners were so friendly and all had a sense of humour which really helped me as I was alone due to the distance from my home to the hospital. You made things so much easier for me. Thank you

"Our experience with Nurse Tatiana was exceptional. She demonstrated genuine care, attentiveness, and professionalism in looking after our son. Her compassionate approach and expertise made a significant positive impact during a challenging time. We are grateful for her outstanding service."

From the consultant Aruna, to the housekeeping staff, I have had the most excellent experience. Aruna has been amazing and always available to give my husband and myself information and progress reports about my surgery. He is very dedicated and approachable. The nursing staff have been incredible, very kind and understanding. Dianne made me feel extra special, offering me drinks in the middle of the night, taking time to chat and answer any questions, she is a very special person. Margaret was also very caring and attentive, nothing was too much trouble, a true angel. Overall, since I first contacted the hospital I have had a 1st class experience. The hospital is beautifully clean in all areas and I would highly recommend The Clementine Churchill Hospital. A massive thank you to everyone 😀💕

Nicola on the Woodlands ward made my daughter feel very looked after and special. Nicola is very attentive, explains everything, makes sure you understand and very friendly and easy to get along with 🥰

I was an inpatient at the Clementine Churchill Hospital, Harrow from 28 November to 1 December 2023. The inpatient and after care has been excellent. In particular I would like to thank nurses Diane and Daphne for their care and concern post op and the hospitality assistant Manisha for looking after my dietary needs. Katy from the physiotherapy department was excellent in helping me regain confidence with my mobility. Nobody likes being in hospital but the care I received helped to allay my fears and facilitate my recovery.

The care we received was excellent. The room was pleasant and clean. A special mention to Nicola the nurse on the children’s ward. She was excellent so helpful, polite and approachable. Answered all our questions in a way we understood. She was wonderful. Dr Majitha was brilliant too. Came and checked personally on the patient and again answered all our questions in a clear way. Thank you all.

I recently visited The Clementine Churchill Hospital for a neurological consultation, and I was thoroughly impressed with the exceptional service I received from the staff. From the moment I stepped into the hospital, I was greeted with warmth and professionalism by the staff. The check-in process was efficient and seamless, and I was promptly directed to the neurology department. After my consultation, I visited the pharmacy department to fill my prescription. The pharmacists and phrmacy technicians were equally helpful and knowledgeable, ensuring that I understood the dosage instructions. They treated me with respect, compassion, and genuine care, making a challenging situation much less stressful. I would highly recommend this private hospital to anyone seeking quality medical care. Their commitment to patient well-being is evident in every aspect of their service. Thank you.

We had a lovely service from Noel in the X-ray department. He was so lovely and helped put my mum at ease, it was nice that he learnt some Arabic in advance and he was so helpful. My mum was so relieved which is rare and he was very caring and reassuring throughout. Thank you so much to all the great staff, it’s hard to find kind staff these days and people who are helpful.

I had a knee replacement surgery recently and all the staff was very kind, helpful and considerate. I would especially like to thank the night nurse Diana who took excellent care of me throughout the night she was very compassionate and caring. She was always there whenever I called, a big thank you to her and everyone else who helped me throughout this surgery and took wonderful care for my speedy recovery.

We had an excellent experience at Woodlands Ward with our daughter’s day surgery. Our dedicated nurse, Tatiana has been super attentive all day and her friendliness really helped calm our daughter’s nerves and anxiety. She was very good at explaining things to our daughter, as well as talking about the aftercare. She was also very good with checking in on all our needs too.

I've been here for a few days Dianne, the night shift nurse, is very skilled and professional in her nursing skills. She makes me feel very warm. She cares very much about her patients. It is very important for people to get good care.

I hope this message finds you in good health and high spirits. I am writing to express my deepest gratitude for the outstanding care and support I received during my recent inguinal hernia surgery at your esteemed hospital. I am incredibly thankful for the professionalism, expertise, and compassion demonstrated by the entire medical team throughout my journey. From the moment I arrived at the hospital, I was greeted with warmth and kindness. The registration and admission process was well-organized and efficient, and the staff members were courteous and attentive to my needs. Their reassuring demeanor helped alleviate any anxiety I had, and I felt genuinely cared for from the very beginning. Overall, I would rate my experience at your hospital a perfect 10 out of 10. The exceptional level of care, combined with the compassion and professionalism exhibited by every member of the staff, exceeded my expectations. I am truly grateful for the outstanding medical care and support I received. Once again, I extend my heartfelt gratitude to the entire medical team, including the surgeons, nurses, anesthesiologists, and support staff, for their dedication and commitment to providing exceptional care. Please convey my appreciation to all those involved in my surgery. Thank you for your unwavering commitment to excellence. Ivan P.

I had an excellent experience at this hospital and have been made to feel very comfortable by Dianne, Margaret and Daphne. It is a painful procedure, but they have tried to make my recovery as smooth as they can. I am very thankful for all the support received from these wonderful ladies. Special mention to Manisha, who was very attentive to my needs. There was genuine care, every step Of the way from the wonderful team.

I greatly appreciated the effective communication provided by Medical team in particular Katarina,Rhayader and the surgeon Mr Amgad Nakhla,their support and reassurance throughout the process were invaluable, the entire team from the receptionist to cleaners displayed a high level of professionalism, thank you

I want to express my heartfelt gratitude to the team at Clementine Churchill Hospital, especially to the manager, Lisa, the physiotherapist, Anjali, the international team chief, Intisar, and Mubarak's physician, Dr. Roche. My nephew, Mubarak, was admitted to the hospital for five months, and the care and attention he received were exceptional. From the medical staff to the administrative team, everyone went above and beyond to ensure his well-being and comfort during his stay. Thank you all for your dedication and compassion.

All staff we very helpful and hard working. Many, many thanks for the consultant surgeon Mr Jay Smith. A true professional.,So much appreciated. Nurse Fiona took great care of me. Margaret and her team were excellent. Great food and service Manisha. Nico the physio was very, very helpful . And all the others who worked day and night looking after me. Thank-You!

Everyone treated me with dignity and respect. Since the moment I stepped in to the hospital until I was discharged I was well taken care of by all members of staff. Everyone was really kind and understanding towards me. I don’t normally like the idea of staying in a hospital but everyone made me feel comfortable and relaxed and explained everything to me, which was reassuring and kept me calm.

I can’t explain how well I’ve been looked after. I am very anxious when it comes to anything medical and everyone has taken such good care of me. My surgeon has been amazing. My nurses Rita during the day and Dianne during the night could not have done anymore for me. Thank you so much. Highly recommend.

My stay at Clementine Churchill on the 19th February was amazing. From the beginning Mr somers, my consultant from the very first time greeted in professional timely manner with kindness and warmth and has always answered my questions. The night nurse Dianne always greeted me with a smile and went out of her way to help. All the nurses and physiotherapist and other staff are amazing. They are patient , helpful and smiling . Thank you so much to make my stay in your hospital comfortable.

Alli our Nurse who removed the bandages was absolutely amazing!!! He was caring with a great sense of humour. Made us feel extremely comfortable and relaxed whilst he performed his delicate duties. My son was truly impressed with the caring, careful manner of Alli. We cannot thank him enough. Dr. Allerdice did an amazing job with the surgery and is such a lovely, gentle gentleman.

I recently had an operation at Clementine Hospital, and I was extremely grateful of the great quality of care I received from the staff. Dianna and Neha who were the nurses looking after me, did an amazing job, made me feel at ease at all times and were extremely caring & helpful. Manisha also did an amazing job by providing great food and services throughout my stay. Ravi shah

I was looked after very well from arrival to departure. I was kept well informed before and after the op. Staff were very pleasant and professional.

Jacob Flynn was very friendly and helpful during my physio therapy sessions.

Everyone was was wonderful and every effort was made to ensure I was relaxed and comfortable

Excellent experience. My 5yo son had an outpatient operation, which was quick and well explained. Nicola on woodlands ward looked after us so well and was available at all times.

Excellent from first contact booking my appointment, through to attending. Tina is a fantastic physio. Empathic and thorough.

Lucia was very helpful and supportive

The treatment I got during and after my surgery was great. I was super comfortable at all times. Special shoutout to Sitti who was kind, patient and very personable!

Very nice and friendly staff .. excellent health care The catering staff Nanisha and her colleagues came many times and asked if I need any things.. the nurses very kind and professional.. would like to thank them all

You are the best!!!!

The staff at all stages made sure I knew what was going on and was comfortable. On arrival they were very welcoming including the porters who took me to my room.The anaesthetist, nurses, surgeon, recovery nurses were very friendly, comforting. Excellent post op-care received while I was in my room Nursing staff excellent. Food choice and taste excellent. Physio nurses excellent to help with my rehabilitation. The surgeon visited me after the surgery more than once informing me how the procedure went, results of x-rays and what precautions to take during my recovery. Excellent experience. Everybody very helpful. Definitely recommend.

We came for my husband ,I would like to thank Ms. Belma Maden who did the hearing test.