Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Most Revieweds in Brookfield


Address

12625 W Capitol Dr, Brookfield, WI 53005, United States

Website

www.chick-fil-a.com

Contact

+1 262-373-0609

Price rating

$ $$$

Rating on Google Maps

4.60 (3.9K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (15) location (14) chicken (13) fast (13) service (13) time (12) great (11) good (10) Chick-fil- (9) fresh (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Shontell N. 1 year ago on Google
    Hands down BEST FAST FOOD RESTAURANT! Don’t usually write reviews. But Everything was so fresh and delicious. Hope it stays like that. Also the folks were so sweet, kind & very patience. Keep doing what y’all do best😊✨ Thank everyone involved so much❤️
    3 people found this review helpful 👍

  • 5/5 K.B. 4 months ago on Google • 233 reviews
    This is a very nice Chick-fil-A. Came in at 7am, and I wanted lunch. No problem, they made me my spicy chicken sandwich and fries. I just had to wait a few minutes, but they cooked up what o wanted to order. Definitely will be back to this location.

  • 5/5 Eddie N. 11 months ago on Google
    This place leaves the other fast food chains in the dust. It almost isn't fair. McDonald's, Wendy's, Burger King and Popeyes will never catch up with their weak customer service. The professionalism at Chick-fil-A is A-1.
    1 person found this review helpful 👍

  • 5/5 Kelly M. 7 months ago on Google
    From the moment you enter they greet you, they make you feel very good. The manager is a very tall black man who makes his team the most excellent, that leader or manager makes all the difference in that place, he looks like the father of all those boys and remains attentive to every detail. Definitely a great place to sit down to eat and not to mention the great cleaning and sanitizing of the place. Tremendous and I would always return with my family!💖
    1 person found this review helpful 👍

  • 1/5 Brian M. 6 months ago on Google
    Thought I would treat my employees to lunch on a Saturday, so placed my order for $94.04 on a Friday afternoon. I got an e-mail from Grubhub Saturday morning at 11:18 saying your order is being prepared, your food should arrive between 11:32am and 11:42 am. The next message I got was at 12:07 saying that the restaurant canceled this order because they're out of a menu item. How about a phone call to see if whatever you were out of either chicken or waffle fries on a Saturday before the lunch hour could have been substituted rather than just canceling an order that was past it's delivery time already. I will never order for the office from you again. Very disappointed.
    1 person found this review helpful 👍

  • 1/5 Tookie G. 1 year ago on Google
    I’m sad because this place just got named one of the best restaurants, and I’m trying to figure out how?Food was dry and the sprite tasted like seltzer. When I called I just wanted them to know but they were pushing me off as I wanted something free. Nice girl, but no. If I can say one thing it’s eat at home!
    1 person found this review helpful 👍

  • 5/5 Danielle C. 2 years ago on Google
    Always love their food and their customer service is impeccable. Awesome personalities, fresh food, and hardly ever waiting more than 6 minutes in the drive thru or the inside after you order. The best hands down
    1 person found this review helpful 👍

  • 5/5 JhaDan 2 years ago on Google
    Noticed a menu favorite of mine wasn’t on the app, went into the store and they said they didn’t have it but they assisted me in making sure my stay wasn’t short served. I was given an item that lives up to my menu favorite and for that I am truly grateful for the staff that work at this fine establishment. Shoutout to the two managers and red shirt who made sure I got what I came in for and loved!
    1 person found this review helpful 👍

  • 5/5 Zach 1 year ago on Google
    As a corporation they get 1 star for the things they've put money behind, but as a restaurant... Compared to literally every other fast food place they have the greatest number of healthy choices (and they taste good), they have the highest order accuracy, the fastest service, the freshest food, always seem to be properly staffed, and their young adult employees rarely seem like they would rather die than serve you. If only more places could hit even half of those marks...
    1 person found this review helpful 👍

  • 5/5 Calvin D. 1 year ago on Google
    This location was exceptional. When ordering the cashier made sure everything was correct and the food arrived as advertised. It was ready so quick I actually didn't have time to sit down, he beat me to the table. While eating their customer service team came around offering refills and if anyone needed anything. Definitely giving them an A+ and would certainly recommend the location if you need a quick, but comfortable lunch.
    1 person found this review helpful 👍

  • 4/5 Courtney F. 1 year ago on Google • 156 reviews
    The sandwich was hot and fresh along with the hashbrowns. Tasty. Crispy. I enjoyed my breakfast. Not a fan of the dark, dried blood portions of the meat.

  • 4/5 H V. 11 months ago on Google • 102 reviews
    This location is Always busy but the line moves pretty fast. The spicy chicken deluxe is the best. The fries are okay, still prefer M’d. The workers are friendly.

  • 5/5 Jess A. 7 months ago on Google • 54 reviews
    Love the Food, Love the service! We ordered 4 sandwiches, an got about 12 sauces. These will all go to the trash!🤦🏾‍♀️ Also, Y’all tried the soup!!! Both kinds always are delicious!

  • 5/5 Jane B. 3 months ago on Google • 21 reviews New
    What a pleasant experience! The guy that waited on us (at 9:15 a.m.) was friendly and cheerful, well dressed, and welcoming. The food was hot and delicious. Highly recommend stopping here for food .

  • 3/5 Kelly M. 2 months ago on Google • 20 reviews New
    My first time I ate at the Chick fil a was the one out in Brookfield. It was crowded but the line moved right along. I thought the food was okay. I didn't know what the hype was all about. The second time again average. I have not been going to fast food restaurants for a while.

  • 5/5 Rob W. 4 months ago on Google • 14 reviews
    I arrived recently at almost exactly 10:30am, hoping to get breakfast. A staff member saw me at the counter and asked if I wanted breakfast, and got my items started right away even though he was also doing something else at the same time. When he rang me up it was definitely a few minutes after "official" breakfast hours, but it was no problem. There's no way that would have happened at any of the other fast food places that have breakfast hours! (The Mac place had the right idea some years ago when they had some breakfast items available all day, but that ended with the pandemic.) Anyway, it was a great start to my day and an example of how fantastic customer service is here. And the food is great too ... if you haven't tried their breakfast, you should!

  • 5/5 Catie B. 4 months ago on Google
    Love the food 😋! The cashier was nice. atmosphere was ok . Had Playland but was gross because kids with snotty noses and coughs. Im a transplant patient, so my niece and even my daughter couldn't go to watch here, and they were sad. Maybe just a sign asking if children have cold and flu symptoms shouldn't visit that day. Parents honor, of course. My family is unable to do Christmas activities or afford gifts because of me fighting breast cancer and just having a double transplant . So little things like you Playland are important to family's like us

  • 1/5 Ghatani R. 2 months ago on Google • 11 reviews New
    They have really went down from customer service to food quality. Their tone and attitude is nonchalant. When you ordering food it’s like you’re being rushed “is that all?” After every item you order. Then I order the plan biscuit, it’s like they smashed it or took it off of a sandwich that was already made. They are not buttered anymore. Just dry. This is not a quality location no more.

  • 4/5 Candy R. 6 months ago on Google
    Place was a good stop to hang out with my godson. He got to play while waiting for our food. The staff were pleasant. They have pick up and go options too from the app.

  • 5/5 Steven K. 5 months ago on Google
    We had been advised by our granddaughter to go here for the fried chicken sandwich. We did and easily could give it a 10 on a 10 scale.

  • 5/5 John M. 9 months ago on Google
    Walked in a little after lunch time but but was still expecting to have to wait a long time due to a full parking lot. However, I ordered and within 30 seconds my order was ready! Everyone was so friendly and the food always tastes phenomenal. Would definitely recommend coming here!would definitely recommend coming here!

  • 3/5 Ailsa S. 7 months ago on Google
    My first time having chick fil a was not impressed. I had the chicken nuggets. They were very salty. The customer service was very nice. Oh I had a milk shake it was good

  • 5/5 Robert S. 9 months ago on Google
    Very impressed with this particular location. What stood out to me the most though was that the restaurant was spotless and that it was very accommodating for families with young children. I brought my two daughters in and the high chairs all had sanitizing wipes and disposable table toppers that made it really convenient for my girls to eat off of. I think this is the best restaurant experience I've ever had with my children.

  • 5/5 Robin C. 10 months ago on Google
    This place always has fast ordering and pickup, very friendly workers, and great food! The only problem was that even though my receipt had the right item on it (spicy chicken sandwich), I was given nuggets instead. But I was already home, so what can u do? And their Mac and cheese is awesome!

  • 5/5 Apollyon B. 10 months ago on Google
    God has blessed us with a wholesome fast food buisiness, upholding positive values and love for fellow humans. You can love people whose lifestyle you don't agree with, anyway customer service is always wonderful, everyone else everywhere is is miserable and doesn't care. They just work for a check with minimal effort. Chik fil a through actions and correct orders shows me they care, they lock it in with smiles all around

  • 4/5 Donnie B. 1 year ago on Google
    This Chick-fil-A location has wonderful customer service. The people working are always so respectful and friendly! I've had a string of instances where my orders were incorrect though... It's never something unfixable but still slightly annoying. Overall a great location and convenient for a meal before/after a Home Depot or target run! 😆

  • 5/5 T K. 2 years ago on Google
    I had a bad experience this evening with my favorite fast food restaurant. My family was forgotten about twice in one visit and our food came out cold. 5 stars because this is my 1st review of this otherwise awesome establishment. I believe you deserve 5 stars for being great during my past visits. But this evening, smh…

  • 4/5 Gregory W. 2 years ago on Google
    This location is always busy. Though, they have curbside pickup down! I would recommend only doing curbside to save you a hassle and the wait... If you don't, you will be stuck there for at least 30mins waiting in line to order and another 10-15 for your food... The chicken is delightful!

  • 5/5 HoneyThang 2 years ago on Google
    The food was hot and fresh, and the wait time wasn't that long even though it was busy. If I had to say one not so good thing, it's that the gentleman that took our order was not very friendly. Gems: Short wait time during busy times and hot/fresh food [still] before closing.

  • 4/5 lois m. 2 years ago on Google
    I always go to Chick-fil-A one of my favorite places it's always fresh, fast and good. One of my favorite fast food chains. Plus I just love chicken in their macaroni is so good.

  • 1/5 Ani D. 2 years ago on Google
    This place has gone downhill. Their food isn’t fresh, they forget food and they will give you 1 sauce for a $60 order and give an attitude when you ask for more. The Pewaukee location is a lot more friendlier and the food is always hot and fresh. I will no longer go to this location.

  • 4/5 selamawit m. 1 year ago on Google
    I went to Chick-fill-A on Saturday afternoon. Chick-fill-A is a wonderful restaurant. Especially the spicy chicken sandwich was tasty and the price good. They are consistently respectful their customers and always make everyone feel welcomed. It was a nice, clean place to eat.

  • 5/5 Patsy P. 1 year ago on Google
    I loved the chick-fil-a chicken nuggets. Got a 12 piece box and they were super delicious as well as the waffle fries. I would definitely order more items from this facility. Keep up the great job!!!

  • 5/5 Aiden G. 1 year ago on Google
    Great food, fast service and Michael was a great worker who made sure I got my food in a reasonable time frame. Very encouraging to hear him encourage his own staff. Good job mike

  • 5/5 MKBAT T. 9 months ago on Google
    Chick-fil-A knows how to treat customers and they’re very courtesy respectful. Very fast at their job Popeyes take note.

  • 5/5 Rayna A. 1 year ago on Google
    Chick-fil-a has a pretty consistent brand no matter what city you're in. I must say, the staff at this particular store are a cut above. They operate as if they really want to be there and as if they are collectively motivated by a bigger goal.

  • 4/5 John N. 1 year ago on Google
    Great Chick-fil-A food as you would expect. The staff is friendly and is always sure to greet you when entering the building. The only downside is the parking situation. It's always a zoo and if you park in the parking lot adjacent, watch out for cars that don't stop for pedestrian crossing.

  • 5/5 NeoSolace 1 year ago on Google
    Great food and service. The multiple times I've gone there's never been an issue and food is out quick despite the constant rush. Shout-out to one of the workers Luke for a great experience and hard work.

  • 5/5 Audreyanna S. 1 year ago on Google
    This is the best Chick-Fil-A. I’ve been to nearly all the locations within a 50 mile radius and the rest can’t compare. I recently moved down south and the Chick-fil-A’s are not messing with Capitol. They have the best service and quality!! The chicken tastes so good at this location and I can’t understand why. I highly recommend this location and this location only! #TeamCap!!!!

  • 5/5 Alan R. 2 years ago on Google
    First time eating at Chick-fil-A must say it was the most efficient and pleasant staff I ever encountered in a fast food restaurant. Had a chicken sandwich wich was delicious and extremely moist. There sauce tasted good but the ingredients were extremely unhealthy. Will look for other options or eat it without sauce. Sorry but there is just to reason to be adding corn syrup to sauce. Thanks for the pleasant experience and I will be back.

  • 5/5 sheikhnur a. 1 year ago on Google
    Good place clean with guys asking if you need refill your cup but so many Uber eats or door dash drivers come to pick up I get my card on my way

  • 5/5 Aminah H. 11 months ago on Google
    Of course it was a very quick drive-thru considering that they had four people outside taking orders and about 15 workers on the inside preparing the food begging the food and handing the food down. Always have a great experience here.

  • 5/5 Bradley L. 9 months ago on Google
    Best chicken sandwiches in town! Make sure you try their lemonade! Fresh squeezed is it the only way lemonade should be made!


Call +1 262-373-0609 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating

Trends



Last updated:

Similar Restaurants nearby

Last updated:
()