I tried to cancel my membership several months ago but no one would answer the phone or respond to my messages. Eventually I cancelled the credit card I had on file due to continued the continued payments. I was informed a month or two later that I would be taken to collections. I tried numerous times to reach out to the general manager Andrea but she refused to get back to me. I asked several other managers who were unable to resolve my billing dispute to have her call me. I ended up paying for the back payments and getting the cancellation finalized. What is most upsetting is the fact that after spending $150/month for 4 years the general manager thinks her time is too important to talk to customers. To hell with this place.

We signed up our daughter for some tennis lessons, and now that they’re finally done we’re not planning on ever going back. The lessons were fine, nothing special about them, you would think for the price they would be a lot better. They put my daughter with the younger kids because she was a beginner, even though I asked to sometimes have her with her age group because I could tell the younger group wasn’t really learning much.. they completely ignored my request with no explanation. That isn’t the reason I’m not going back though. On the very first day, the person at the reception was super nice and said that we didn’t need to check in when I told her we were there for tennis. Well a few weeks pass and someone else is sitting up front and she is extremely rude! She gives me some serious attitude as I walk in “excuse me, can you check in??!!!” As if I’m walking in to rob them of their ridiculous lessons. I said “we haven’t needed to before but sure” she said “well now you do!”. When I tried to tell guest services about her rudeness.. you won’t believe what he said. “Yeah sorry but that’s just how she is, deep down she actually nice” What?! Terrible customer service. I wish I knew her name. She works at the front and has her hair in a pony tail usually. No thanks, I’d rather take my money elsewhere, so glad we’re done with you guys.

I've been a member since 2010. Owners up until the recent sale in 2019 were very very good. They kept equipment up to date, repaired and clean. Once the sale was completed to out of state ownership, it has been a downhill slide. Positives are location and the handful of, less than six, employees who have stayed and try desperately to keep it rolling. Negatives, where to begin... Men's locker room is filthy, dirty, and unhygienic.Mold in showers, bugs when it's warmer, and urinals left uncleaned for weeks. Many of us have complained and submitted evidence. We receive professional responses and there is a slight improvement for a day or two only to fallback once more. We are told new cleaning staff has been hired this week. I hope they show up and do a great job. I hope they put this club back on track. If not myself and I suspect others will vote with their feet.

I’ve been here for tennis lessons for over 2 years and used to play at the WAC in Hartland. I’ve found the coaches here to be much more experienced and well-trained. They have a very strict guideline of cancelling tennis lessons though and will charge you full price if you don’t cancel far enough in advance for whatever reason.

This place is just kind of a joke. We have a family member ship (costs over $200) because it’s convenient for distance. All of our kids want to go to Lifetime which soon is coming. It’s just more of a joke the longer we’re members. Last week we received an email disclosing that cameras were found in the womens locker room (for who knows how long) supposedly placed by one of their contractors. This week - they’re now requiring guests to stop using the more convenient exit and making us walk all the way back through to the front entrance - when the gym is located near the rear entrance. Just an additional 2 flights of stairs and 3 more minutes which is just completely an inconvenience when you’re pressed for time. The hot tub is rarely at the correct temperature. Less than 1/2 of the workers are actually personable. I could go on but I’m annoyed writing this

DO NOT ENROLL IN THIS CLUB. Deceiving people who made me enroll in a membership only to have access to their advertised pickleball lessons when they DON'T have a class formed. Instructors said they didn't have enough people for the class after I had enrolled and paid. Later informed me they could return my money because their contracts are for 12 months. STAY AWAY from this place. This is ILLEGAL charging for classes advertised on your website and allowing people to pay monthly and enroll to get people's money. THIEFS

Facilities are nice, but do not sign up if you are a parent hoping to work out in the evenings. I have never been able to reserve for my children to attend childcare (I wish I could do a Zumba or spinning class) because they are always at capacity and the baby reservations are not available after 2pm. I have heard that the childcare ratio is 1:8 but I have seen over 15 kids in there with one adult, especially if their parents work at the gym. Fun place to swim in the summer but the baby pool is ice cold!

Call them Dec, Jan 31 and Feb 4 to cancel my membership but was told different info for every single one.. all those call but never once inform about their cancellation request form till I email someone. Front desk are absolutely awful, very clueless and rude.

In 1947 a youth of remarkable beauty was born in Thal, Austria akin to an Adonis his name was Arnold Schwarzenegger. He immigrated from his war torne country to America in 1968. He filmed the worst D movie ever put to celiuode; Hercules In New York City. Arnold then began Pumping Iron and successfully became a 7 time Mr. Olympian. Shortly after he married into the Kennedy family and became the 38th Governor of California. I will not achieve any of those goals with the stress of high monthly membership fees, lack of really great free weights and nautilus equipment. I won't be back

Good place to workout, they have recently worked to revamp their facilities calendar and have more of a consistent schedule for the basketball court and tennis courts. The childcare has been great as well. In the summer, they have a nice pool with cabanas and a snack shop.

Excellent gym. Love they provide towels for working out and showering. Shampoo conditioner blow dryers lotion qtips deodorant hair spray. I don’t use it all but if I forget and item it’s great to have! Many play tennis so the equipment is always free and they have great new ones. Classes are many. Only improvement would be to have the water lounger/massagers be free since other less expensive gyms provide them for free

We love their summer camp (scamp)! Lots of outdoor play time, sports and field trips… a great way to be a kid. We also really appreciate the swimming daily and swim lessons. My son has improved so much. Thanks for offering this, Elite!

Instructors are all wonderful! They get 5 stars but ..... no air circulation in the small rooms. The fans they have are too small,- house fans ceilings are low so no ceiling fans, you are so uncomfortable that is is hard to work out to your full potential. Simple solution is industrial floor fans to circulate air thruout each room.

Awesome club for overall fitness and learning tennis. There is always something to look forward to at Elite. Tennis: Mike Sharp, John Klein and Maddy Stone are amazing instructors and I enjoyed learning and playing tennis with them. Fitness: I really enjoyed butts & guts and spin classes by Cara Pliskie. Highly recommend it.

I would like to know what you do with the old balls? I belong to a group of dog owners and running for balls is the dogs favorite thing..let me know if I could pick some up sometime. We Would be appreciative

When there is a billing issue, especially when they over charge, not only will you not receive your credit, the won't answer the phone and won't respond to emails. This behavior would seem to indicate they are having financial difficulties.

Warning bunch of deceitful scammers charging for service you do not use! I was charged upwards of $500 for NOT using a free childcare service with prior knowledge or explanation (NOT IN THE CONTRACT). Every time my kids could not come to for the free childcare service we were being charged per child for not showing up. Many times they could not provide the childcare service because the teenager didn't show up for work but when we could not come we were charged. Also they have an 8 children to one adult ratio and that one person cannot effectively manage all those kids. My kids were soiled so many times because that one person cannot change diapers while watching the other children safely.

We just had an incredible birthday party experience for my 10 year old. The staff was so accommodating and wonderful. I love coming to this gym; it is so family oriented. Also, the youth tennis program is amazing, high level.

The staff is very nice and supportive. The overall facility is neat and well maintained. The 3 starts rate is mainly because the worsening condition for tennis facility , which is now very crowded and hard to book . Even you paid for unlimited tennis play, in reality you are very limited by tennis court availability. It is not fair for club members who joined and paid mainly for tennis play. They definitely need improvement on this.

We are newer members and have signed up to work with Jen Cook for personal training. She is wonderful! I've had severe back problems for a few years and was hesitant to start a work out program. Jen listened to my issues and started me on a gradual program to strengthen my back. Her gradual approach has been working and my back has never felt better! I look forward to continuing with her training.

I signed up for a 12 week Pilates session with Jen Cook and she is incredibly knowledgeable. She took the time to explain all of the movements to me and was very easy to work with. My body feels great and I have gained strength and flexibility after working with her.

It's fun, they get to do different activities that they wouldn't normally get to do at home,it's a great way to make friends and if you want your children out of the house for the summer,SCAMP is the perfect camp to go to. My 11 year old is in it and she loves it.

It' s not possible to pick a favorite class, there are so many awesome classes and instructors! Jill Jelinski's Cardio Blast - delightful instructor and great work out! Adrienne Schoemann's Kickboxing - A must try class, Adrienne is great at demonstrating moves! Her positive energy keeps you smiling all day! Deb Klimko Cardio Interval - Deb is a high energy instructor who keeps you moving and keeps it fun! Cara Pliskie - hats off to Cara, very motivational instructor with many great classes like Butts & Guts, Strength Circuit, and Spin Express. Cara is very innovative with different moves in her classes, and always encourages us to do better/more. A zillion thanks to all these instructors for all their efforts to make us more fit, and have an enjoyable experience!