Manager and employees don't understand simple Health practices when it comes to handling food and money. Watched the employee return to work from the bathroom without washing their hands. Saw a manager handle cash then food. She was grouchy and rude and didn't understand why I wanted the refund. On top of it the food is prepared hours before and then microwaved when you order. The kitchen is disgusting and needs a proper cleaning. Slowest restaurant ever for having like 20 employees on duty, most where lost or were standing around.

We ordered 4 meals and all had meals had atleast one hair in it. None of the food safety protocols were followed. We tried calling and emailing but no one answered. I don’t not recommend eating food at this specific location.

This was in Brookings, Oregon. I had a hamburger to go. When I got home, thank God I opened up My burger to add salt. I found a fingernail decal on my hamburger!! When I called to tell them, they were rude and uncaring.

Clean store and friendly service. Brought our ice cream out to the table for us. Loved the inflatable Santa in the outhouse by the restrooms!

I had a good experience stopping by as the food was good and the service was great! Everyone were very friendly! Would definitely recommend visiting if you’re in the area!

Always good, on hwy 101 between Bandon and Brookings Oregon there is no fast food. Was going to the redwoods in crescent city so picked up some blizzard on way down. Be careful there is fire down by gold beach right now.

The four piece chicken strips I ordered said $7.50 on the menu. I was charged $9.50. When I asked about the discrepancy, the young girl (who was very nice), said the prices had not been updated. Then they brought me the meal without the toast advertised in the picture.

There are a lot of choices in town and there is a reason this place has a full parking lot. The manager really took wonderfully kind care of us despite our large family (road trip stop) inadvertently causing a bottleneck in the line during a busy time, and the young man (who was new) taking our order was very kind and patient as well. Thank you for helping us feel welcome and cared for despite the stresses in the situation, and going above and beyond by unexpectedly bringing our food to the table. We ordered a lot of different items for our group and everything was delicious. We'll remember the way you made us feel. It made a difference in our day.

Stopped here for ice cream after dinner. They were a little slow to wait on us inside, but a nice young man eventually took our order. The drive thru was pretty busy, but it didn’t take too long for our two ice creams. What DID take a while is for them to hand it to us. The restaurant seems a little older. They have a ton of employees working there.

This place is always had a good atmosphere good food friendly employees great customer service I've never seen any of them get yelled at ever by a customer or by a boss you guys work their butt off and they do a great job at it making a great burger keep it up guys cuz I will keep coming back if you do

This is the best DQ we've been to! Theyre doing it right and I wish they could train all the other DQs. Clean, quick, accurate order and they cook their food perfectly. Not under or over cooked, seasoned well, hot, fresh. Other DQs don't seem to season our food, it's rarely hot, yet overcooked and chewy, we can't even get napkins in our order. But the Brookings DQ has never failed us!

Good, standard DQ fare. Courteous and quick staff. Got what I ordered with nothing missing (which is hard to come by these days at fast food drive thru's). Blizzards never disappoint, & I especially love their seasonal options during fall - wish they were available all year long!

I Love Dairy Queen in Brookings, the service and the employees since the new ownership has been exceptional. Having said that in the last 5 months there has been a deterioration with the drive up ordering. I have experience three order failures. Only one of them was a deal breaker, the other two were not getting what I ordered and since I love Dairy Queen I managed. I am not as thrilled to go to D.Q. as I was before. It is a Joke with my Mom and I as to wither we will get a screwed up order. I will continue to go to D.Q. and hope that this problem can be rectified. Once I ordered two cone Ice creams, they came in a dish, when I asked to have cones, the dishes were given to me this the cones turned upside down on top of the ice lump. I asked for my money back and drove away. Some people and their best problem solving. Pretty darn funny.

Got my drive thru dinner and dessert 🍨 Both so good! Friendly service

I come here often because I am seriously addicted to their cheese curds, I could eat them every day! Today as I was driving by, I noticed there was only one car in line (it's usually really long) and figured that was a good excuse to get some curds. Unfortunately, that one person took an unusually long time to order. I waited for nearly ten minutes for them to finish placing their order! I felt bad for the person on the other side, it didn't seem like he was being very friendly to them. Anyway long story short, when I got to the window they told me I could have the curds for free because I waited for so long! I was not expecting that at all and thought it was really sweet of them. So I wanted to give a special shout out to this location for their excellent customer service!! I will be back soon!!

Had lunch with my sister. The place is clean and the staff is friendly. The food is always good.

Very friendly and clean. Food was fresh and delicious! The Bizzards were satisfying.

Drive thru is always busy. Order inside for quicker service. Bathrooms are clean, tables and seats are clean and food is good, milkshakes are better.

Hate to be negative, but our first experience at this DQ since moving here was not impressive. There were maybe 8 employees there at around 7pm on a Wednesday. Most of them either didn’t seem to know what to do, or were just talking to other employees. Ice cream cones were sitting on the counter the entire time, starting to drip. Guy next to us waiting for his food probably watched his Blizzard sit there warming up for 5 minutes. This is ice cream, folks. There should be NO sitting on the counter. Not to mention which, the ice cream sat there in the open, no protection from anything floating in the air or flying by, and a front room employee kept picking up the blizzards and peering into them, then tilting toward the ice cream guy and asking what it is … tilt, look, tilt, look … all I could think is that these two people are not just breathing on the ice cream, but they are talking on it … droplets … just, EWWW! Our ice cream only sat there for 2-3 minutes, fortunately, because I was about to jump up and say, “Can we have our ice cream, please?!” Hate to say, but at the DQ we are used to, the food and ice cream go from the grill or ice cream machines into the cashier’s hands, and into the customers hands within 2 minutes total.

Well done!! Stopped for a quick treat while headed north. Busy but efficient! Ice cream treats were delicious!! Drive thru was quick!

So sad I have been a dq customer for 30 years I just got the 7 dollar meal deal and could not eat it. It was worse than gas station food. The fries were a mixture of the what seemed to be the days ends and pieces. The burger was dry and the cheese wasn't even melted. OH... and the free coupon for ice cream was not even in the bag.

Such a positive experience! Tbh I have never had such amazing customer service at a fast food restaurant! Ethan was welcoming, friendly and so accomodating! The food was good also, but the service is what will bring us back! Thank you Ethan, you're amazing!