Entitled employees on strike means order ahead will still charge you for your order but they don’t feel like working so you never get it. Despicable work ethics and bad attitudes.

2 stars because I sympathize with the employees. I waited 26 minutes for this 3/4 full coffee. 3 people attending to a busy university location. Employees couldn’t catch a breath. Was I mad about my coffee? Definitely. But I sure as hell feel worse for them. MANAGEMENT: Get your workers help. They will burn out, quit and your customers will stop coming.

Hands down the best pumpkin 🎃 spice latte (PSL) I ever had. Everything was so right about it. Very polite and caring clerks and baristas. The order was taken care of in a very timely manner. One of my favorite spots in Boston University right in front of student health services. There are chairs available to sit. The music is right and the vibe is just great!

Always got my order wrong, though in different ways. Staff are very friendly, just cannot get the orders right. So sad.

The staff was nice, the place was clean there was only two workers behind the counter. I got there early I had no problem getting my order there was a graduation going on, all of a sudden the place got packed and they did not have any extra help so I got lucky I got there before the crowd.

Beautiful store, but they don't want you to stay long: no tables or chairs. Just a couple of benches.

Solid starbucks, very friendly and diverse staff. I hope they succeed in their union negotiations!

Extra hot late means extra hot not Cold . I just payed 16$ for a cold mediocre late

Located at my uni side. Already love this place. Tasty drinks, nice service, all good 👍🏻

Sophia is superstar friendly as well as Spencer and Taylor but Sophie is too friendly humble respectful