BEST family owned coffee machine and bean supplier . Knowledgeable service, great line of coffee, accessories and in house repairs . Will forever support this shop !

I am so thrilled to have found this company! The owner and the customer service has been extremely helpful and very nice. The delivery was very prompt and all of our questions were answered thoroughly. They were quick to respond with any of our concerns. The product we bought from them was exceptional and we are very satisfied. I would highly recommend this company. Thank you for such a good experience!

Recently we bought Saeco Royal coffee machine, professional version. The service and personal approach of the company's staff Carl is amazing. He took a time (lots of time) and walked us through the process of purchasing, receiving, and maintaining the machine. Each time he was very professional and passionate about his company and job. Thank you for the amazing service

i ordered my saeco incanto machine online from italcaffe’s user friendly website. their price was far better than any competitors. the machine was delivered the very next business day. overall i am very satisfied with the product, and the service i received from italcaffe. i will definitely recommend them to anyone i know who is looking for a high quality machine, at a great price, with excellent customer service.

Extremely efficient, knowledgeable and professional service, We're very happy with our new machine and the products. Nevertheless great staff, I would definitely will keep doing business with this company and getting my coffee from them. I would strongly recommend this place;

At first I was going to bring my 2 Saeco machines somewhere else to repair but after reading Google reviews of Italcaffe I decided to bring the machines here, despite it is 40 km away from where I live, a decision which I did not regret at all. Anny, at the service counter is the sweetest person one can meet. The technician (sorry I didn't get his name) called 2 weeks later for an update on one machine since the repair cost was more than 100$, he too was very nice and polite. Giovanni, the owner, is also very friendly and courteous. My 2 machines are ready after 3 weeks and work like new except for one machine that makes very light coffee, I don't have time to ask yet but I am sure Italcaffe will be more than happy to fix/adjust the machine for me. Thank you Italcaffe and the staffs for a great experience. Thanks to the people who wrote comments on Google that brought me to Italcaffe !! UPDATE (Dec 16th, 2019) Mr. Giovanni called and guided me through the adjustment of the grinder. I now get darker coffee. Thank you Giovanni for the great customer service, you saved me one trip :-)

the service is impecciable after going to Saint Laurent in little itali I foudn a home in Ste Therese, these guys have top cofee great machones, great pricing and most importnat a customer that strives to make you return, Bravo L'equipe keep up the good work

Service from Ital Caffè terrific. Got the best price with additional warranty and coffee offered by Ital Caffe. Happy to buy local . Thanks for the great service and delivery. Love the machine!

Staff is very knowledgeable and offer great customer service. We went in with a general idea of what coffee machine we wanted and we received helpful guidance choosing the right machine for our needs and budget. The store is lovely with a wide selection. The salesman took the time to answer all our questions and demonstrate certain functions. 10/10 would recommend. Thank you Italcaffe!

Excellent service, huge expertise, great and competent personnel.

Very nice experience at the store! All my questions were answered and I got free amazing coffee with my machine!

Amazing products, incredible staff, great service

Professional, take time with you, went in for a repair and the girl who served me was a pearl. Very satisfied.

Excellent experience buying an espresso machine from Italcaffe's online store. I had a questions upon receiving the parcel and the customer service after purchase went above and beyond!

Despite all the good reviews online and recommendations from family to go to ItalCaffe, I must reluctantly admit my ordinary experience. I take off one star because one of the technicians forgot to put back the dump box in the machine, therefore I couldn’t get it working anymore. Another star is for the same part which they didn't wanted to ship for free, they charge 15$+tx for shipping cost knowing that it was clearly a mistake from them. It's disappointing that they wouldn't accommodate me for such small amount when I'm 50+ km away. That being said, I did get my machine repaired and cleaned and that was perfectly done.

Coffee is amazing, smooth & creamy with a variety of flavor/notes. We also purchased a Philips 2200 and it's excellent, perfect cup every time

Great service! They guided me to what were my needs. Incredible knowledge of coffee and machines. My go to place 👍

great machine , 5 stars coffee home, this is golden place to shop for any true coffee lover ! My day's got a sip of sunshine because of this place.

Great customer service and even better product! J’adore leur café!!

AAAAA+++++ Best place to repair or buy, I was repair my old saeco, and bought NEW JURA... ALL PERFECT !!!!