Though the Sales portion of the process went smoothly, it has been one thing after another since. The installation started late, they were stop/start for almost a month, but it was during a pandemic, supply chains are sketchy, but the rude treatment from our Customer Service rep was beyond dreadful. He might be the most aggressive and loutish rep I have ever experienced. For instance, the excavator was given only a photocopied drawing to work with and started to get frustrated in where to locate the hole. Club Piscine neglected to outline the pool dimensions. My introduction to Michel Hebert was his screaming at me to cut a bush or lose my $6000 deposit. I had no idea who was yelling at me and threatening me until after the phone call. We cut down the bush, but in turns out the excavator did not need the bush cut once the outline was done, so one ruined bush. He did call back in a few hours and apologized for his poor behaviour. I let it slide because this was Day 1 of a long project. Flash forward to the Heap Pump delivery. Once out of the box, it was evident that the unit was damaged. I refused delivery of it, but Club Piscine installed it anyways. I refused to pay for this damaged unit and told him that I was paying for a new unit, so wanted a new unit, not a refurbished unit. Skip ahead to a visit from his where he tried to shake me down to pay for the damaged unit. I felt like I needed a shower after he left. At this point I had paid over $50,000 and was not paying any more until I had a new heat pump and the salt machine he forgot to order but wanted me to pay for. To say he is incompetent would be a nice thing. He then threatened to seize our house if we did not accept the damaged heat pump and pay him. In the end, I told him to take his heat pump off my property and to cancel the salt machine and credit the contract the amount. We agreed that I would pay any balance once Club Piscine came back to align the two skimmers which were very crooked on installation. I did write the owner about the bullying behaviour of this poor example of a human, but never heard back. Overall, a poor experience, and I would not recommend Club Piscine Part 2. I was contacted by the new manager (M. Beliveau) who reached out to me last spring with an offer to open my pool at no cost and sent a team to correct the skimmers. Most importantly though was his action of sending the original poor performer to my door to apologize for his unprofessional behaviour. At the end of the day, an apology goes a long way. My pool skimmers are fine, all is paid and that is that. Many thanks to M. Beliveau for taking control of the situation.

The pool was installed in August/2020, the contractor charged 5000$ for 4 rocks then backed in to my house with the truck breaking my the bricks, then installs the ladder crooked on top of that theres rocks under the liner.... Its been one year of emails back and forth and nothing fixed.... But my 40k$ is gone they didnt delay that at all

The sales person is excellent at selling you the pool Once it is time to install the pool the entire process is painful to go through. There is no quality control as we continue to have issues with our pool after installation. Do not purchase a Mova pool with them as their Management have absolutely no experience or expertise with these models. They constantly pass blame to their contractor and don’t take responsibility themselves so you are stuck in a loop trying to get things repaired

For 3$, they would rather loose a customer and risk getting a bad review! At first, it was a very nice event. The person that helped me seemed very knowledgeable for chemicals. But on a second time I went, I was going to replace a hose that had just broken on our pool. Having never had to do this before, I consulted a clerk in the parts department. It seemed like he knew what he was doing, so I didn't question what he told me I needed. Turns out one of the parts he sold me was wrong. When I got home, I started putting together and gluing everything as they told me it took 48 hours to dry. Actually, I got 2 versions of this. One saying 6 to 8 hours and the other saying 48 hours. Now I don't even know what to believe. Anyway, when I came to the 2nd part to my puzzle, it did not fit. So I went back to the store. But because I had already glued the part to the hose, the parts department told me to get the correct part and ask the service department if they would accept cutting the wrong part off the hose but refused to give us the correct part at a rebate. To me that says, our employees can recommend products, but we will not take responsibility if they are wrong... All that for a 3$ part. And with an attitude on top of it and the parts department... If a store owner things I'm worth less than a 3$ dollar part, then I will never shop there again! I'll go somewhere where my business is appreciated. EDIT: To M. Beliveau, Store Manager, For your information, each time I went into your store, I had the old broken part. Each time I said I needed to replace this because (I pointed because I don't know the names of things, this is not my domain of work, I'm not a plumber.) had broken. The issue here is also the attitude of the person at the parts department. We can't know everything, we go into a store and expect that the person serving us knows what they are talking about. Like the gentleman I had seen earlier about needing chemicals because my water was green. I knew I needed algicide, but there are 3 strength. That person, was clear in the suggestions he gave. I'm sorry but I expected the same from the parts clerk. Maybe I shouldn't!

FANTASTIC 5 WELL DESERVED STARS. I am the wife of the husband, who never refers to the right name for the pieces he needs. Also, the one that lands up at the store. Granted my schedule is more flexible. My husband needs, It’s the piece that goes around those screws to the right of the piece on the left side. I think you get the picture. Anyway, went to Club Piscine Pierrefonds. and came to know I need the Head for the filter. this is what the clerk said. Ok 1 point for pierrefonds. As per the clerk ,because of the war they don’t have the piece. The clerk suggest I buy a new filter. The price of the head is $200.00 which no one has in stock according to Club piscine Pierrefonds. Buying a new one at $600.00 would be a lot better and they have many in stock. Thank you but no Thank you. So drove from DDO to Club piscine Vaudreuil. 1st visit Spoke to Joseph in the parts department. He told me #1 THE WAR !!!!!!! hello pieces come from China. #2. We have plenty of Filter Heads and Laval probably does to. (yes $200.00) #3. If yours works why buy a new one. EXACTLY I SAID 2nd visit, asked for Joseph. Explained what my husband had in his head but couldn't give me OFFICIAL names. Joseph laughed, went to get the pieces and explained how to do it. Even offered if my husband needed to call “NOT A PROBLEM” 3rd Visit again .Joseph to the rescue; boy this man knows his stuff. The store is also organized and well stocked. So far, all the staff were very nice, kind, and efficient. DO I RECOMEND THIS PLACE ??? YOU BET. IT'S VERY EXPENSIVE AND TIME CONSUMING HAVING A POOL. MORE SO THESE DAYS. THEREFORE, HAVING HONEST KNOWLEDGE PEOPLE HELPS ENORMOUSLY THANK YOU CLUB PISCINE VAUDREUIL DDO MONIZ FAMILY

Don’t use these guys. Big time scammers. Always trying to keep as much money in their pockets without doing the actual job. Mr Sylvain is a liar and doesn’t keep his word . Mr Michel is also a liar and deducted more money than necessary because he most likely pocketed it himself. BE WARNED, THESE GUYS ARE NOT TO BE TRUSTED

Purchased an above ground pool and heat pump to be installed in mid June 2022. Sebastian, our salesperson was professional, extremely knowledgeable and answered my questions through the entire process! Our delivery and installation were on time! There were a few small issues that did pop up, the group at the store solved them and we are delighted to be swimming and enjoying our pool. Bravo!

From the moment we entered the store and were greeted by staff members, including the manager Marcel, everyone was kind and courteous to us. Our salesman, Yan, was just fantastic. He was very professional, and very knowledgeable about what we wanted, yet very personable. He was very kind and patient with us considering we came there 3 days in a row. He helped us move things around, even helping us lift a table to see how a patio set would look like without it and bringing other chairs to see if they matched. All I can say is that we are extremely happy we came to Club Piscine and we highly recommend it. Thank you to everyone, especially Yan😊

I love this place, the staff are so helpful and honest about what you really need and they explain in detail everything you need to maintain your pool. If you want reliable, trust worthy service, shop here!!!

Great experience going in and buying the pool and not a single nice thing I can say afterwards. Delivery and installation department never returns calls after voicemails. Pool has been delayed now for what will be a month when I ordered it months and months ago. The person said we will.have it Friday if not on Monday. I hear nothing. Finally after voicemails I am able to get a hold of the guy 5 days later on Wednesday and he has no clue when it will come in and can't give a date. I asked him why he said it should be end of week last week and he said he didn't say that and hung up the phone. Extremely rude unprofessional. Dave your time and avoid this location and go to Trevi.

What a wonderful service I had with these guys. Nice people and they really wanna help you. Thumbs up I really recommend doing business with them!

Monday May,29 planned opening pool with complete vacuum The team did a very bad job when I asked them to remove leaves the team answered what is the problem with 20 30 leaves on your pool The vacuum was very bad quality When I talked to them they kept saying this is your job On Wednesday May,31 almost try to vacuum my self I found the sensor leaking as Shown in the picture I paid 250 for that service!!!!!!

Club piscine customer service sucks. To avoid arguments, I just paid for a minor service that I believe should have been covered in my warranty. Never ever buying anything again. They could have handled the situation better. If only I could return this brand new jacuzzi to them - one less customer.

They need to get rid of the parts person Very unprofessional and rude. He talks to costumers like they are idiots. Greasy Long hair with glasses Hopefully the gentleman he is training stays. He explained to me afterwards and was very helpful and even apologized for his coworkers attitude.

This spring , my pool is usually opened up at mid april , upon starting up the pump "motor" it started leaking heavily from the bottom where it was repaired last season so off to club piscine for a look over. The gentelman behind the counter , sorry i do not know his name was pretty helpful , , he mentioned that they could change the seals once again but eventually they would leak from the bottom like it was doing in no time and that it was possibly warped from overheating !! I had a choice to make, have the repairs done again and pay for the labor and costs or see if they had a new motor since the condition of the old one was a mess with water damage on the motor side of the unit. Long story short he set me up with a new motor and now all is well . Some things i never knew like priming the pump with one valve closed and the filter set on waste to have the motor start the process within 45 seconds , good advice for a first time owner of an inground pool . My only advice to them is to let you know about the hook up of the wiring if you do it yourself , make sure you put the electrical clip in the right position 220 v. or 110 v. or you risk damaging the motor, be cautious and if you dont know what your doing then just ask them , there here to help. Happy 2023 season everyone.

I purchased a new filter for my above ground pool, i asked to have them schedule an assembly knowing it would cost more but thinking it would be no stress, i was told Monday May 8th and given my bon de travaile (receipt)that clearly was marked May 8th 2023,well after taking the day off of work and waiting all day no one showed up,i called and left messages but no return call finally i called reception to be transfered and spoke to a girl in service and instalation who told me no your date is the 9th,i said i was not contacted she said oh well sorry,i asked for a manager finally got a guy who told me sorry i should have been contacted but wasnt, ok i asked what compensation will you offer,nothing,after a new date scheduled we can discuss, was supposed to call me back the next day with options for the date of course no call so i called and called and left messages,nothing, i called other places and found someone who laughed at the story and said he get a lot of customer's because of club piscine vaudreuil poor service, i will not reccomend club piscine Vaudreuil to anyone