Really missed the mark. Purchased an order with four medium fries and received four small fries. Those small fry containers were barely filled. See picture. Sandwiches were slapped together with minimal care or desire to please the customer. The manager on duty was lukewarm in personality. You have a chance to create an order and moment where the customer is happy they chose your food establishment amongst the dozen around you. That happy experience creates an enthusiasm to return over going to the other establishments. Treating the customer as though they are just one of many in your meat grinder of a shift eventually will leave your drive thru empty, seats empty, and doors closed. There are too many places around you who are cheaper and provide the same level of experience if not better.

I visit Arby’s, specifically this location frequently. Always good food, and service. I noticed this particular restaurant has no kiosks. This is a good thing because, I don’t work here. I hope it stays this way. With so many businesses starting to take away service jobs, it’s excellent to know Arby’s still values people.

Food was delivered quickly and hot. Shake machine was working this time. One sandwich was short on the meat but still good. Food quality is what you have come to expect from fast food chains. Radio was a little loud but at least the music was not bad. Floor is either dirty or old. The restaurant does have dirty odor to it but I think it'd because of the age of the restaurant and old carpet. Service staff was friendly ... which is a big change for this place. Changes are definitely happening here.

We always like going to Arby's because we like to get our dog roast beef sandwiches and we like them too my wife says bring back the chocolate croissants turnovers I like to Cherry turnovers and I love their beef and they give a nice military discount at least the one on North Dirksen Parkway in Springfield does some of the others make you be active military that's been too many moons ago

Visited via drive thru, orders were incorrect, money amounts were messed up. This used to be a good, quick place to get lunch, evidently that has changed.

Pretty easy to get in and out. I always love the food. They didn't skimp on the cheese for by beef and cheddar. Crisp fries.

Great place for a quick meal. Roast Beef is good, don't forget the curly fries!

Accidentally left one of my bags of food and the lady was so nice as to run out and catch me before I left, this is over the top type of customer service and I’ll be back

Didn't seem to excited 2 B working or in taking my order, not talkative or engaging, been over 40 years since I had Arby's. The meat didn't look very appealing, almost looked mundane, will I stop again, NO! Fries were warm, best thing about the meal waz the Sprite, because it was a hot day.

Try the good burger while it's available. Ordered the good burger at 12:30pm on a Saturday at the peak of lunch time. Order was ready very fast. Burger is worth a try