5/5 Charlie N. 8 months ago on Google
Hotel
Navarra
is
such
a
special
place.
I
could
go
on
for
hours
about
the
luxurious
rooms,
amazing
location
in
the
center
of
the
city,
and
the
charming
maze
of
the
hallways
(you
will
have
to
wait
to
see
it!),
but
what
separates
Hotel
Navarra
from
the
rest
is
it's
unbelievable
service.
I
have
never
experienced
such
caring,
knowledgeable,
and
above
and
beyond
staff
at
any
hotel
I've
ever
been
at.
I
had
been
travelling
with
my
family
and
lost
my
phone
in
Germany.
Hotel
Navarra
was
helpful
every
step
of
the
way
with
figuring
out
how
to
get
it
home.
Their
knowledge
on
how
European
postal
systems
work,
their
ability
to
communicate
in
multiple
different
languages
to
relay
messages
left
by
the
German
police
station
that
acquired
my
phone,
and
even
asking
me
when
passing
by
reception
how
the
situation
was
going.
Alexandra
was
especially
helpful
throughout
the
whole
situation.
Her
English
was
perfect
and
refreshing
when
dealing
with
people
over
the
phone
in
different
languages.
She
even
relayed
messages
throughout
the
staff
at
reception
to
keep
every
employee
in
the
loop.
She
was
a
gem.
If
I
ever
plan
on
going
to
Brugge
again
(which
of
course
I
will
now),
Hotel
Navarra
will
be
the
place
I
will
go.
I
cannot
speak
highly
of
it
enough.