They were so kind and nice that my dad and I learned so much about it. They even worried that our bicycles might get stolen that kept them inside.

This is very useful place and you get all the information you need. I would mention KAN who helped us a lot with information about our visitinig Brussels, but also Brige and Gent! We were there few times and he helped us a lot. I recommend this place and people working in it. Very helpful for tourist! Thank you very much!

We wanted to only ask for help regarding the public transportation and we were not helped at all. First of all the woman at the desk was not able to speak perfect English what is normally not a problem. But after we told here that we only wanted to have a information or a ticket for the public transportation she directly told that she has the Brussels Card. After she then wanted the money we again gave her the hint that we only wanted to have the public transportation. Not only she did not understood us clearly, she even started to shout at us. Really a strange and bad feeling. Currently Belgium is not presenting itself in a good way. Other tourist information counters in other countries normally are giving the tourists the feeling that they can ask everything they want…

The girl who 'helped' me does not speak very good English and kept repeating WHAT !? WHAT?! and I was asking about public transportation but then again this WHAT?? thing happened so I said "nevermind" then she said "fine" (obviously with no eye contact or anything.. she was so 😎 cool). It was more about her attitude than the language skill though. At least the guy who actually helped me to get a bus ticket in a station was so kind and willing to help.

(Translated by Google) The three people in the Tourist Information Center are rude, incompetent, brazen! Instead of giving information and offering help, they just sat around and talked with each other. They did not answer our question. We only got two sentences. "You can buy a city map for one euro" and "There are brochures. You are old enough to read these yourself ". Equivalent it would be to put down a machine. Insert 1 € and take a city map. Dear supervisor of these employees, please seek discussion with these employees and take action. Surely you do not want your employees to represent the city to the visitors like that. (Original) Die drei Personen im Tourist Information center sind unfreundlich, inkompetent, dreist! Anstatt Information zu geben und Hilfe zu bieten, saßen sie nur herum und quatschten mit einander. Auf unsere Frage haben sie nicht geantwortet. Wir bekamen nur zwei Sätze. „Ihr könnt für einen Euro einen Stadtplan kaufen“ und „Da sind Broschüren. Ihr seid alt genug, diese selber zu lesen“. Gleichwertig wäre es einen Automaten hinzustellen. 1€ einwerfen und einen Stadtplan entnehmen. Sehr geehrte Vorgesetzte dieser Mitarbeitern, suchen Sie bitte Gespräche mit diesen Mitarbeitern auf und ergreifen Sie unbedingt Maßnahmen. Sicherlich wollen Sie nicht, dass Ihre Mitarbeiter die Stadt bei den Besuchern so repräsentieren.

I got my Brussels Card here which provides a good value for visiting multiple museums for free. The staff here was very friendly and willing to help. I not only received my card and a booklet for all attractions listed in the card, I was provided a map marked for me some attractions and how I could go from one to another.

Nice people with kindness answering all our questions about public transportations,Brussels city card and day trip excursions with lot of important advices.Spacial thanks to Mr.Shahid and to all kind staff!! Nikos and Chryssa from Crete,Greece!

Alles gut, man findet die tourist Information unten rechts im Rathaus

Very helpful staff on duty.

This is a typical tourist office. The staff are helpful and provide basic information about the area. There is a small gift shop on site.

I had to paid for a map for first time in my trips.

Leena was super helpful!

Ty ge staff was very friendly and welcoming. They were able to give information about the tourist attractions and provide information in different languages. The staff is multilingual. Thank

I received all the information that I needed to travel by bike in the city and the neighborhood. I'm satisfied that the assistant also showed me few websites that can help me with planning next trips. That was also very kind. Opposite tourist information there is a souvenir shop, but it was closed in Saturday

terrible attention !!! no interest in helping tourists

Das Vorzeigegebäude der ganzen Stadt. Man steht auf dem Platz und kann gar nicht alle Einzelheiten erfassen, da das gebäude so groß ist und der Platz eher klein. Das gleiche Gefühl hat man vor Kölner Dom. Man steht davor und kann kaum Einzelheiten erkennen. Man kann auch in den Innenhof. Dort sind zwei Statuen zu sehen. Die größte Überraschung erlebt man wenn man durchgehet und auf der Straße dahinter landet. Es sieht sehr schlicht aus. Nur die Fassade hat man geschmückt!

Leider waren nur Standard Informations Flyer verfügbar und die Mitarbeitenden nicht besonders hilfreich. Ich hatte mir mehr erhofft. Schade.

Not useful at all

Very helpful

won't answer the phone ????

Literally no help at all. Rude and unhelpful.

Accueil très agréable et bcp d’explications pour de belles découvertes

Très accueillante, la personne a pris le temps de nous expliquer les activités intéressantes au centre-ville ainsi qu'aux alentours. La carte détaillée de la ville coûte seulement 1€ et est très pratique pour explorer la ville (que ce soit en complément ou à la place du smartphone). Autrement, il y a aussi une petite carte gratuite moins complète mais toutefois utile et qui indique les heures des visites guidées gratuites dans plusieurs langues. Plein d'autres dépliants gratuits en libre accès sont disponibles en fonction des activités qui vous intéressent.

(Translated by Google) Good info (Original) Goeie info gehad

Et fan pagar per donar-te un mapa, els mapes no tenen cap circuït ni sentit per a poder seguir, inclús de vegades no estan ni actualitzats i no trobes el que indica.

Liked

Useless. I asked how to go to Solvay House and they didnt told me it was completely closed for renovations. All walled.