1/5 sander c. 2 years ago on Google
First
of
all
I
would
like
to
say
I
never
write
reviews,
even
though
I
have
had
some
bad
experiences
but
the
way
these
people
have
treated
my
group
has
prompted
me
to
write
my
first
review
ever.
I'll
explain
our
horrible
experience
here
down
below.
Our
group
booked
a
stay
at
this
hostel.
And
for
this
stay
we
booked
a
date
that
was
3
months
from
now.
Sadly
we
had
some
difficulty
with
booking
a
flight
because
the
website
of
the
air
plane
company
was
down.
And
when
the
website
was
back
up
our
only
option
was
to
book
a
flight
for
the
weekend
after
our
original
booking
date
at
this
hostel.
Of
course
this
meant
that
we
had
to
change
the
date
for
our
rooms
which
we
wanted
to
do
at
this
same
hostel,
because
the
reviews
looked
good
on
the
internet.
But
the
person
dealing
with
customer
service
handled
this
situation
very
poorly,
apparently
we
only
had
the
right
to
refund
1
of
the
rooms
which
left
us
with
around
400
euro's
which
were
non
refundable.
This
was
strange
because
we
were
sure
we
booked
a
refundable
option
just
in
case,
but
apparently
the
website
was
a
bit
vague
in
this
regard.
We
tried
to
contact
the
hostel
in
the
hope
of
finding
a
compromis
with
our
situation
as
we
still
wanted
to
book
here
for
the
new
date.
But
there
was
no
cooperation
from
the
hostel
management,
no
calls
were
returned
and
there
was
no
talk
about
our
situation,
moreover
the
person
was
downright
unfriendly
towards
us.
We
even
tried
to
find
a
compromis
that
we
would
pay
half
of
the
400
euros
and
give
the
owner
the
right
to
rent
out
the
rooms
we
booked
anyway.
And
that
on
top
of
that
we
would
also
book
for
the
weekend
after
our
original
booking
date.
But
as
I
said
no
corporation
once
however
I
find
it
strange
that
the
owner
of
this
hostel
isn't
capable
to
empathize
with
our
situation
as
we
really
tried
to
be
patient
and
friendly.
I
want
to
clarify
that
this
is
the
work
of
the
owner
of
this
hostel
and
not
the
manager
this
person
is
just
following
the
orders
of
a
boss
who
doesn't
care
about
his
customers.
I
would
definitely
not
book
here
again,
because
when
booking
a
stay
customer
service
is
around
80%
of
the
experience,
I
wouldn't
trust
these
people
with
my
stuff
and
I
would
discourage
people
from
booking
here.
1 person found this review helpful 👍