1/5 Huda H. 9 months ago on Google
We
had
the
WORST
Danube
Cruise
experience
with
Silverline
Cruises:
-
On
Thu.
13
July,
My
husband
and
I
booked
the
10PM
(70-
Minute
River
cruise
with
unlimited
drinks),
arrived
early
at
9
to
make
sure
we
get
a
good
seat
on
top.
-
A
boat
came
in
and
the
staff
started
boarding
the
(Pizza
and
Beer)
cruise
and
we
were
kept
waiting
on
the
side.
-
When
we
asked
when
is
our
boat
arrival
time,
support
staff
were
rude
with
attitude
and
they
just
kept
saying:
“Go
to
your
line
and
this
one
is
not
your
boat
and
we
will
board
you
with
your
boat
arrives”.
-
Suddenly
at
10:15
after
the
(Pizza
and
beer)
boat
was
full,
same
staff
suddenly
started
boarding
us
to
the
same
boat
of
(Pizza
an
Beer).
-
My
husband
and
myself
+
13
other
70-minutes
cruise
passengers
were
treated
rudely
by
the
staff
when
we
asked
them
why
are
we
on
this
boat?!
with
(0)
explanatory
justification,
they
said
there
has
been
a
mix
up
with
the
10PM
boat,
and
they
gave
us
uncalled
for
attitude
of
(a
take
it
or
leave
it
cruise)!
-
Upon
boarding
we
were
seated
at
the
bottom
level,
a
very
bad
location
with
window
view,
(pictures
below)
boat
staff
told
us
that
were
are
extra
passengers
and
above
is
a
private
booking
of
(Pizza
and
Beer
cruise)
and
we
are
not
allowed
to
go
up!!!
-
Upon
asking
for
service,
water,
juice,
etc
(Noting
that
we
paid
74
Euros
for
2
People)
the
boat
staff
told
us
we
cannot
serve
you
now,
wait
till
the
end,
we
have
our
guests
upstairs
and
you
are
extra
passengers
and
once
we
are
done
we
will
serve
up!!!
-
This
is
the
most
rude
treatment
i
have
ever
dealt
with,
unprofessional
and
unapologetic
company
staff,
bad
experience,
rude
attitude,
no
service,
no
value
for
money
and
no
justification
or
apology
although
in
the
world
of
tourism
service
an
apology
and
a
simple
compensation
would
have
been
timely
and
could
have
resolved
the
whole
issue..
-
Bad
experience,
highly
not
recommended.