Never have I entered a more unwelcoming boutique in my life! On 26th Sept, I was impressed by the brand accounts within the showroom, and wanted to browse the new release timepieces. I was coldly greeted initially by a lady at the Cartier counter, to whom I informed politely we were only browsing. I walked towards the rear of the shop with my Fiancé alongside me where I turned around to speak to him. When I turned I had two staff members at either side of me. This was intimidating, and made us extremely uncomfortable. Instantly I knew they suspected we were in to thieve! Little do the staff know, I am employed by the largest luxury watch company in the world!!! Shocked, and offended…I immediately headed towards my Fiancé, and decided to leave the doors of this incredulous company. When I reached the door, my assumption was correct, they suspected we were thieves and had locked us inside while browsing. This was no standard safety precaution as we walked off the street and the door was unlocked prior to us entering. I have told every client, friend and family member about this DISGRACEFUL experience. The most stunning city break…ruined by Budapest Watches De Luxe . You’re welcome!!!!

Rude staff (blonde lady). I made a purchase a couple days ago and came back to ask for tax free, I had a check with me. The staff took time and did not want to give out. Unable to withstand rudeness, I left with nothing. Wish to management of shop looking better how your workers talks to clients who pain to you!!!!

I visited the shop on 30th of December 2019. Me and my girlfriend bought a set of Montblanc wallet and keychain. We have waited for tax refund document for 10-15mins in total. We went to the airport and visited to the tax refund office and the officer gave stamp for 8 documents out of 9, except the one that we get from Luxury Watches Budapest. You guys gave us the copy one, not the original one. We couldn't apply for the tax refund as we could not go back to the shop as we were leaving in 2hours.. Please give me your contact detail where I can send my evidence. I need some action from you guys at least to cover the amount of tax refund with a sincere apology.

Just been there for battery change with my wife cartier watch they told me will take one day which use to be one hour so really disappointing and poor services from brand like this if they don t have people not the costumer problem specially when you pay for watch 4000euro.

Very friendly staff and professional. They are very patient and nice . The prices in the shop are quiet fair and they have nice products as well

Don’t waste your time here. Take your money to a friendlier location. My battery died as soon as I got in town, so I came in for a watch battery enter shop while I waited. Sales staff at the front retail portion of the store was extremely rude. Service department didn’t have time for me and over quoted for a simple battery and service.

Very professional team which keeps the highest standards! I just got my watch back from service.Joszef which is managing the service point was super nice and professional I was very pleased with the service which was fast and precise They hold only original parts and their watchmens are pros Thank you watch de luce for your service 🙏🙏🙏

Superb personnel! 😎

Went there with my parter to check out some watches. We received some great customer service from peter. And he was very very knowledgeable about the watches . We really enjoyed his service and I ended buying a watch. Thanks peter , will definitely recommend this place to friends

A lot of serious brands with big selection!

Nice shop, staff looked confused, but nice. Some cabinets in the shop are empty, which is VERY rare in these type of luxury shops!

It's an easy choice. hardly any watch is an issue to be serviced here

I have walked into the store with my mate on Saturday as we had few mins to spare and wanted to check few watches. We were plesantly surprised and mainly because of lovely staff “Niki” as her watch knowledge was really spot on. We had a great time talking about watches with her and felt very welcome. Lovely store, nice sellection and excellent customer service.

Very very kind and friendly 🙏❤️

Good customer service but the product selection lacked some enthusiast level watches from some of the brands present like longines and rado, generally good store