Dated, pretentious and tacky. Service is ok. Nice location (a bit removed). Rooms dated from 1990s (carpets are old, not the best towels, window glass with finger marks - and believe me there is a lot of glass everywhere). And no coffee maker in the room. After asking for one, got it but of course it was removed by the cleaning service that instead of cleaning the windows, took away the coffee maker.

1. Paid £400 pounds for a spa treatment which was meant to be a couple massage for 4 hours. A. We’re in separate rooms although we confirmed it was together. And the total time as 2.45 hours ?!! Have to pay extra for the jacuzzi. And the mediation is an audio tape !!!! Not even guided by a real human 2. No access to the pool or the pool chairs! Spend £400 and no use of them ?! 3. Waiters don’t come to even offer the menue, you have to wave them down. It was super quiet too 4. Overall so awful, spa is awful. We have travelled the world and never seen such awful service. 5. Only positive was my husbands massage which was good. I had an awful massage with the female masseuse, it was more rubbing that pressing and massaging. DO NOT recommend for any spa service. Over priced and not worth a single penny. I would happy spend on a good spa day/hotel

Don’t be fooled...although there are some friendly staff members, this “5 star” hotel is a joke. First room, a dark stark naked “studio” on the ground floor. Second room, a warn down mattress on a creaky bed frame, no internet, broken doors & fixtures, and a leaking ceiling. Third room, on arrival, a deluge (literally an indoor monsoon) of rainwater that soaked the entire hallway. Help (at midnight) collect the buckets of water with your garbage bin and towels, not even a thank you. The following night, well a visit to El Mercado restaurant to perhaps improve our impression of the hotel! Nope…FLAVOURLESS pasta, overcooked meat, and a sad selection of overpriced mass-produced wines. Those were the first complaints, but then they miss all the little things too. Sit by the pool? Get ready to hear the exact same music on a loop every day, multiple times per day. Ask that they change it…Thanks for the suggestion, we’ll look into it. Privacy in your room? Nope, not only were we walked in on without a knock and the privacy sign on, but we witnessed it happen to someone else on our first day too. Have an unpleasant experience in their restaurant…well they offer you a drink to make up for it, then bill you for it! Leave a bottle of wine at the restaurant you fled because it was so bad, find it in your room without even a request to enter…creepy! Even when attempting to limit interactions with the hotel, they find a way to ruin you stay. Just an awful hotel…so much potential but find somewhere else to go…let this place be recognized as the dump that it is. It’s not swanky, it’s classless.

I was very much looking forward to staying at this hotel. Itself it is nice and interesting when it comes to design. When it comes to service it is poor. I had asked to have my room cleaned three times and it wasn’t. Also for the first time in my life I chose to terminate my stay two days before. I read pretty good reviews but maybe after covid the level has not been attained again. Breakfast was also average at best.

A really different and eclectic option for a hotel. I have been here some times for business and some times for pleasure. I would define the experience as great and different compared to the rest of the different options available. Don’t miss the opportunity to have at least one night at this eclectic and iconic hotel in Buenos Aires.

The hotel is nice but unfortunately someone from the cleaning service stole my airpods - I can fairly say this because it's been over 14 days that Im following the movement of the airpods between the hotel and a residential area nearby. Ive informed the hotel with several emails, showing them the various locations and timings that they are at the hotel but they haven't done anything (except 'sorry for the delay'). To be honest Im not upset with the person that stole them but rather with the total lack of professionalism from the hotel management. I sent three emails over the last two weeks, every time it takes them 3+ days to get back to me... to say nothing really. Really disappointing that this is the level for a 5* hotel in Buenos Aires. Sadly I would strongly suggest anyone to choose better, more secure and professional accommodation while in BA.

Excellent hotel!! Beautiful location, great service

Very chic hotel with a swanky high-end vibe. They host a wonderful tango cabaret, the Rojo Tango, which is a great experience and apparently one of the best tango shows in town. The lobbies and hallways have a fun "dark red" theme. Had a great experience here.

Awesome place, but slow service and almost no options for food at the bar. Drinks where good. Much better options at a fraction of the cost elsewhere tbh.

The only good thing this hotel has for is its location if you want to stay in Puerto Madero, otherwise it’s far from everything else. The hotel itself it’s a version of an outdated Miami Beach hotel. Way too expensive for what it is, not only the rooms but also the food and beverages. Ah and if you forget your iPhone charger, they would be glad to sell you one for $100! When just a block away they sell them for $5. A total rip off.

Not worth it for the price. Air conditioning leaked through roof, and during rainy nights, water leaked through the corridor like a waterfall. Staff entered the room despite having the not disturbing sign on our door. The hotel restaurant had terrible food: marinara sauce tasted like hot water with colouring, meat overcooked…Faena should not be consider a 5-star hotel anymore. Don’t waste your money going there!

The service was pretty bad, our server seemed to be in a rush for us to order and leave. She kept coming to "check on us" and rushed us through the dinner. Food was average. Didn't live up to the hype

Great hotel in a great location if you want to escape the noise of the rest of BA. Generously sized rooms. Best about it is the staff - every single person is doing what they can to provide an excellent experience. I had a small medical emergency, and the night team was by my side the entire time during a short hospital stay. It was a real WOW experience for us. Do not miss having dinner at El Mercado. After chasing the best steak in BA for three weeks, I found it there. If we come back to BA, we will definitely stay there again.

Rojo Tango, the most overwelming incredible tango experience, culinary excellence !

A great hotel located in one of the safest areas in Buenos Aires, with that luxury vibe, great service and very well maintained.

I saw a tango performance at the hotel. It was a small, intimate audience of about 50 people. I loved how close you are to the dancers, you can see how much work they put into each move and to keep in sync with each other. I peeked into the bar of the hotel, it looked upscale.

Amazing food, astonishing place and perfect location 👍

Loved the place, be sure to get a massage in the spa

One of the best hotels in Buenos Aires, with comfortable rooms and always attentive staff. Luxury and visual grandeur are the order of the day. Very well located in one of the most modern neighborhoods of the city, it is a must-visit for a pleasant stay.

The architecture and atmosphere are unique. Walking distance from Puerto Madero. I would stay in this hotel again and again.

Had the best massage of my life here. I will never forget it. Thank you!

Don't hesitate to book here. It won't let you down. 🙌🏼🙌🏼🙌🏼

Loved the pool, the food and the service! Great hotel!

Booked the tango show with dinner. Party of 8. We were accommodated (more like crammed) around 2 (!!) small round tables. Our complaints treated with arrogance and disdain by staff. Not the starry experience one would expect from a 5*(really??) hotel. Simply not worth the time and money

We went to the El Cabaret restaurant for dinner and the Tango show. The food was fine and the show was very enjoyable. Best cheesecake I've had in ages. Definitely recommended!

I was thinking for a long time whether to give 3 or 4 stars. The hotel is stunning inside out of course, pictures speak for themselves. The service was also great everyone was super helpful, polite and patient. The food was great. The rooms, I think should be refurbished in some places. However, on weekends (and sometimes weekdays) the hotel hosts live music followed by DJ at the pool. Our (original) room had an amazing view of the pool and the city but we could not sleep at night even with a window shut. The hotel did however try to accommodate our needs - they switched our rooms twice and we did end up having a very good night sleep.

A true gem for the adventurous traveler. Hotel Faena is the perfect window to a view of what I call the magic Buenos Aires.

Beautiful place for a drink by the pool. A bit pricey but fun, hip and cool!

I hadn't been there for a long time, the lockdown doesn't count, I really liked the (new) gastronomic offer of El Mercado, it has changed a lot. The new patio area is very well used. I met a professional and consolidated staff.

Hotel Faena is located at the industrial port area everything is very new and modern. Definitely a trendy and safe area to be. With a lot of restaurants right by the river. The hotel itself needs some update. Room is cute but not functional, there are unnecessary glass doors in the bathroom; it just needs some update. The public area is cute, very Moroccan feel, with a outdoor pool which is nice. The bars and restaurants are also very nicely designed. The service was great l, everyone is so friendly and helpful. The tango show is out sauced doesn’t belong to the hotel, quite pricey and hotel doesn’t get any discount either that’s but disappointing, the show is very pricy

I was amaze by Melanie and Florencia disposition at every time. What a pleasure to be welcome by such nice persons! My five starts goes to them

We spent two days of our honeymoon at the best pool in Buenos Aires. Maru was our pool waitress and went above and beyond to make sure we had a good time. She even recommended restaurants and bars for us to visit and made reservations for us! The hotel itself is very boogie (in the best of ways) and we had a wonderful breakfast in bed while we were there as well. The library bar is beautiful and the smell of cigars and Patchouly lingers throughout the entire lobby. Lastly, Tommy hooked it up in the Cubano department. He was so kind and such a fun time. This hotel has so far been the best two days of our two week trip.

Seriously. Does it get better than Faena Buenos Aires? Exceptional location. Exemplary service and superior accommodations. Quiet rooms and breakfast experience few can match - always worth enjoying!

It's expensive and I'm not a fan of the decoration, I find it a bit over the top. However, it has all you need, it is really comfortable and clean and their customer service is really good. The swimming pool is also really nice and food is tasty. The rooms are spacious with automatic lightning system and automatic blinds that do block the light. You can regulate the tempreature and it works perfectly. The bed is comfortable. Only the bathroom distribution or entrance to the shower is a bit inconvenient but the rest is really good

The Hotel was only partially open because of Covid so we had access to only a few places. What I did see was beautiful and very classy.

Elegant historic building with high-end service atmosphere but not stuffy. Contemporary and antique at the same time with many sumptuous notes. Convenient to restaurants and nearby businesses on the water.