3/5 Keri L. 1 year ago on Google
First
time
visiting
a
Grand
Central
Bakery.
I
won’t
make
this
location
a
regular
stop.
Inside
was
nice
enough
and
had
ample
seating,
mocha
was
good,
and
sandwich
pretty
good
for
a
different
time
of
day…however,
customer
service
was
disappointing,
which
for
me
is
the
ringer.
Went
in
at
930am,
ordered
a
ham
&
cheese
croissant
which
I
could
see
in
the
case.
Served
cold
and
when
I
asked
nicely
for
it
to
be
warmed
was
told
there
was
no
way
to
warm
it,
which
seems
unusual
for
a
bakery/pastry
place.
Then
upon
taking
a
bite,
it
was
immediately
clear
that
this
was
a
lunch
sandwich
with
Dijon
mustard,
full
seeds,
as
a
primary
flavor.
Good,
but
not
for
930am.
I
was
raised
by
a
food
industry
professional
who
taught
me
the
motto
of
“give
me
the
chance
to
make
it
right”
-
so
I
don’t
hesitate
to
nicely
ask
for
accommodation
if
there’s
an
issue
-
plus,
the
sandwich
was
$9+
which
is
a
breakfast
splurge
for
me.
I
took
a
few
more
bites
and
wrestled
with
whether
to
ask
for
something
different,
finally
deciding
to
confess
the
disappointment
at
the
register,
asking
if
I
might
be
able
to
get
something
different.
I
was
told
without
hesitation
that
I
could
buy
something
else
but
they
couldn’t
give
me
anything
else.
Who
knows
whether
that
was
a
self-preservation
decision
by
staff
or
a
company
policy
of
self-preservation,
but
that,
added
to
a
complete
lack
of
empathy
for
the
situation
and
the
sense
I
had
that
I
was
an
imposition
or
annoyance
to
staff,
and
I’ll
be
happy
to
go
somewhere
the
customer
experience
is
of
higher
value.