It was the worst customer service. First of all, the personal information of the members has been changed without permission, and it is not properly protected. Because of that, the discount was not applied and the response was the worst. Especially the manager woman. Worst with an intimidating attitude. After that, I went to a White Rock store and talked about the situation, and it was resolved immediately and provided the best service. The capacity of the New West store was the worst.

I love shopping at this Tommy outlet. The staff's are all very friendly. I always find awesome deals. Overall I would recommend this store to everyone .

Nice store, nice variety, nicely organized, warm and welcoming staff. It has been more than 1 year since I have been visiting this store, and have never returned without making an addition to my wardrobe. They deserve this review.

Awesome store! I was impressed with professionalism! Outstanding customer service!!!!

Very friendly staff and great deals on good quality clothing.

When I pay my bill, I found the price was not as same as their price tag then asking the cashier. She consulted their manager. Finally, the manager just let me pay the higher price which was not shown at their price tag. It's not the Canadian general practice so I gave up to take that product. The manager even hadn't apologized for their mistake. Bad service!!!!!!!

I shop everyweek and spend 100. The ladys who is European Russian and fitting room asian lady .when I tried out some outfit and she asked me are you gonna buy? I was so shocked.and left immediately . She has attitude absolutely horrible. i used to go this location but i am gonna switch to Metrotown. Such a dissapointment

Extremely bad experience, customer representative was very rude and very unhelpful in nature. I love the clothes and i am being tommy’s customer from past many years. But this time it was very unsatisfactory.