Wed 23 June..went to Ernest Jones to look at some watches. Was Assisted by 2 Very nice ladys who were ever so helpful, I looked at a few watches before I decided to buy a casio Edifice which was on offer. It was a very nice experience due to the very nice nature of the staff that day. I look forward to visiting the shop again for my next watch. THANK YOU KEEP UP THE GOOD WORK.

I've used Bury, Burnley and Manchester Ernest jones, Bury is now closed and Burnley should be, rude staff especially the store manager Kelly. She makes you feel very uncomfortable and is just plain rude. There was a time where I rated that Ernest jones highly, I won't ever go back into the store. Plain Rude.

Gave them a watch that belonged to my late father. It had broken glass. Which had damaged all the internals. Handed it over for a restoration and 7 weeks on was given a fully working watch. New glass. Hands. Dial. Crown and all internals such as cogs, and whatever else rebuilt. Cost was reasonable and the staff at Burnley were soo respectful and glad to help. Full of smiles. Awesome people.

Treated myself today and was served by lovely Dawn who was very helpful and friendly .

Wonderful service given by Dawn at the store, she was helpful, kind, and had great knowledge of all items shown. I walked out with a beautiful diamond wedding band thank to her assistance.

Excellent service, as always from Kelly and her staff. It's a real pleasure to shop instore. Kelly's knowledge is amazing and her advice and guidance is second to none.

Fantastic service as always from Dawn Cobb. Dawn is very knowledgeable and patient, so if you are looking for a nice watch or jewellery in the Burnley area then pop down to see here.

Bought some diamond earrings today for my partner. Was served by Zoe who was lovely to deal with and always goes the extra mile as do all the staff. Have bought many items at the Burnley store and always have a great experience with the staff and Kelly the manager. 👍🏻👍🏻

Popped in today and the ladies working were extremely helpful. I have been searching for three years for a replacement wedding band and they helped me find the perfect ring. Thank you 😊 kind polite and chatty.

Kelly and Lucy were really nice to us and helped the process of buying a watch. It was the first time from out of town and would really recommend

All the staff were so lovely and helpful. What amazing service. I'll most certainly be back again!!

Great experience buying from this store. Dawn, the shop assistant was really helpful, will definitely return.

We bought our wedding rings from this shop and had a great experience. Really helpful shop assistants and no pressure-sales. Would definitely recommend.

This isn’t the first time I’ve used Ernest Jones in Burnley, and it won’t be the last. The service is always amazing and the staff are so helpful, in particular Dawn. Dawn really took the time to help me find the ideal watch, exactly what I was looking for. Thanks for your help!

Absolutely brilliant service, especially from Kelly, the manager. She couldn't do enough for us went above and beyond to help us choose our perfect wedding rings and to keep in budget. Over the moon with our purchase and would recommend to anyone who after something special to get their jewellery from ernest jones..

Excellent service. Thank you to Maria and her Manager for your help and support in choosing the ideal watch.

All of the team are always polite and friendly, never intrusive and never pushing for the sale, Their knowledge of all the products and warranties available is second to none. I've bought over 10 watches from the Burnley branch as well as lots of presents for family and friends, It really is down to the friendliness of the team, the quality of products and the presentation boxes/wrapping. The store is always immaculately clean and smelling fresh. Keep up the great work.

The sales associate and store manager were so nice and helpful. Thanks for all your help will be back for Xmas

Been waiting near two months for a ring to be repaired, when the ring was repaired I could not collect it due to the person behind the desk not knowing what they are doing, go told they would sort this over the weekend, however didn't. Phoned them for them just to pick the phone up and ignore it, still not sorted out collecting my ring. Customer service is atrocious unless your spending money.

Me and my partner purchased an engagement ring in May and 5 months late a stone fell out. Went to the burnley store after contacting customer services who advised I had to go back to store. Kelly the manager was lovely and ordered a new one no questions asked. Told me when was due it that date came and went and no call to say had arrived. I went down and was greeted by 2 miserable girls who was not very nice to me. I noticed a dent in the ring and they told me it was just where the sticker had been. I took it home and my partner said it was dented I was dreading going back to be honest after the rudeness I received. So I went back and dealt with Kelly the manager who was lovely with me and explained her staff shouldn't of been like that it is not the experience she wants someone to have. Finally after nearly 4 weeks of no engagement ring on my finger Kelly finally got me sorted with amazing customer service was lovely and understanding towards me and my partner. Thank you.

Always love going into Burnley store kelly always smiling bubbly staff lovely x

Only gave 3* because they didn't have what I wanted. By no means a reflection of the staff who were very helpful. I needed a specific type of jewellery that day and they did their very best to find it. Unfortunately it wasn't to be. Had it been they would have had a full 5*.

I visited Ernest Jones in Burnley to choose an Engagement ring. They had plenty of choice and were very helpful. I didn't know what size of ring, a lady in store asked for a picture of my girlfriend and told me her finger size. The following weekend I presented the ring to my future wife at the top of the Shard in London, it fit perfectly! Thank you!

Very professional and amiable staff with a fantastic sense of humour which I really appreciated. Helped me begin to get my knackered watch sorted. Would not think twice about returning 😀

Great, friendly and helpful staff, good choice of watches

Best jewellers in the area. Staff very helpful and friendly. Nothing is too much trouble

My favourite shop in town. Many good choices and specially nice people working there. They offered me to sit down and have a glass of water as I wasn't feeling well. Thank u again and hope we see you soon

Nice friendly staff good helpful advice and good bargain,s

I'm afraid I had a negative experience yesterday when trying to purchase a watch. Assistant miserable and very cold attitude. They didn't have what I wanted but I thanked her anyway for her trouble but she didn't respond or look me in the eye. Bizarre really. No offers of helping me locate what needed. Ended up ordering a watch from Beaverbrooks.