1/5 Nataliia P. 3 years ago on Google
I
was
referred
to
PerioPartner
by
B
dental.
I
came
to
my
appointment
with
an
interpreter
for
a
cleaning
that
could
not
be
done
at
B-dental
for
whatever
reason,
I
brought
my
insurance
card
and
referral
with
me.
I
gave
my
card
to
the
receptionist,
both
my
interpreter
and
I
verified
with
her
that
my
insurance
is
accepted,
I
was
worried
about
additional
charges
and
coverage,
but
she
told
me
that
they
work
with
this
insurance
and
there
might
be
a
small
charge
of
$37
in
case
my
insurance
doesnāt
cover
something.
After
I
was
certain
that
I
have
coverage
I
signed
the
paperwork.
I
was
waiting
for
the
doctor
and
by
the
time
I
was
invited
into
the
chair
my
interpreter
had
to
leave.
I
came
to
get
the
treatment
I
needed,
instead
I
was
given
a
15-minute
evaluation,
the
doctor
made
some
measurements
and
his
assistant
typed
this
on
the
computer,
then
I
had
to
wait
again
for
some
paperwork.
I
spent
approximately
one
hour
in
the
office
but
most
of
the
time
I
was
either
waiting
for
the
doctor
or
waiting
for
some
sort
of
paperwork.
I
was
given
the
treatment
plan,
after
that
they
gave
a
call
to
my
interpreter
and
told
her
that
these
services
are
not
covered
by
my
insurance,
as
I
found
out
later.
I
have
not
heard
from
PerioPartner
for
6
months.
In
April
2020
I
received
a
bill
with
late
fees
that
stated
that
insurance
did
not
cover
my
visit
and
I
have
to
pay
$200+.
When
my
interpreter
called
the
office,
she
was
told
the
following
āWe
do
not
work
with
your
insurance
and
you
failed
to
notify
us
about
your
insuranceā,
the
receptionist
also
said
that
they
cannot
verify
the
insurance
before
the
treatment.
When
we
asked
to
write
off
charges
because
we
were
told
the
opposite
at
the
time
of
the
visit,
the
receptionist
said
that
she
doesnāt
know
about
that
and
she
will
call
back
(that
never
happened).
We
called
the
insurance
then
and
found
out
that
PerioPartner
is
not
in
my
insuranceās
network
and
these
services
are
not
covered
by
my
plan,
we
were
also
told
that
everybody
can
verify
the
insurance
before
the
treatment,
there
is
a
phone
number
on
the
back
of
the
card.
The
representative
suggested
appealing
the
decision
because
usually
referral
happens
within
the
network
and
I
was
not
informed
that
PerioPartner
is
not
in
the
network.
I
filed
the
appeal,
but
it
was
denied
because
the
PerioPartner
receptionist
told
my
insurance
company
that
they
informed
me
that
their
clinic
was
not
part
of
my
planās
network
and
that
I
signed
the
consent
for
treatment
knowing
that
my
visit
is
not
covered
by
my
insurance.
THIS
DISCUSSION
HAS
NEVER
HAPPENED
before
the
visit,
they
checked
the
insurance
coverage
AFTER
my
visit
while
working
on
the
treatment
plan.
And
who
would
agree
to
a
treatment
knowing
that
insurance
covers
$0?
My
interpreter
called
PerioPartner
again
and
asked
them
to
write
off
some
charges,
the
answer
was
āAbsolutely
not.
It
is
not
our
responsibility
to
check
the
insurance
coverage
and
if
it
makes
you
feel
better
that
the
receptionist
who
was
in
the
office
at
the
time
of
the
visit
does
not
work
here
anymoreā.
I
donāt
know
how
it
is
supposed
to
make
me
feel
better
and
how
this
helps
the
reputation
of
this
office.
They
also
said
that
they
will
continue
charging
late
fees.
The
interpreter
reminded
that
late
fees
were
in
the
very
first
bill
I
received,
then
the
receptionist
said
that
they
are
willing
to
help
me
and
remove
late
fees
only
if
I
pay
the
amount
right
now
in
full.
My
account
was
paid
off
and
closed.
I
want
to
share
my
unpleasant
experience
in
this
office,
they
refused
to
admit
that
they
were
wrong
and
they
actually
couldnāt
care
less
about
customers.
Receptionists
tried
to
cover
up
the
mistake
and
even
lied
to
my
insurance
company.
Dr.
Abramson
keeps
insisting
that
he
spent
more
than
an
hour
with
me,
in
reality
the
whole
comprehensive
evaluation
took
about
15
minutes.
If
this
is
how
your
business
works,
then
keep
up
the
good
business
Dr.
Abramson.
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