Just been in with my son and we used our free bean. The guy serving was fine but the woman making the coffee was rude. Huffing and puffing because we ordered our drink to collect the last bean to then order the free one separately after as she had already heated the milk (I'm guessing this is why she was annoyed cant think of why else she was pulling her face and slamming things about) you're getting paid to serve if you hate your job so much go somewhere else. Dont deserve that type of service with costa prices. Actual joke and its embarrassing behaviour like that from a grown woman.

This has to be the dirtiest Costa I've ever been in! The tables are never cleaned just cleared! Covered in filth, I saw 5 customers come and go without the table being wiped. The floor is absolutely disgusting with food everywhere. This place needs a massive deep clean you can only imagine the hygiene standards for food and drink 🤢🤮 My advice avoid until they get this place deep cleaned.

Absolutely disgusting, shocking service , undrinkable! If you don't want to work then find another job. Why do you employ people who obviously don't want to work. Huffing and puffing because I asked for chocolate sprinkle on my coffee she then put so much on that it was like drinking a hot chocolate. We couldn't drink the drinks as both tasted like hot water. Looking around , most people where leaving their drinks after trying them. Never again now where is the nearest Nero!

I visited Costa Coffee ☕️ Bury The Rock Shopping Park at the very first time to grab a quick coffee but as I entered inside and spotted out some awesome atmosphere and interior designs I couldn’t stop myself to sit for a while and wrote a Google review. Superb location for the coffee ☕️ and Munchies lover as it’s on the heart of the shopping park and Close to the #therange.co.Uk Best coffee ☕️ and excellent customer service by the awesome staff.

Disgusting store! The attitude Of the store manager towards her staff is disgusting. The air conditioning is broken leaving the store a sweat box with staff red as tomatoes and on the verge of passing out! Shocking work ethic!! The assistant manager I believe she is called Laura or Lauren, works so hard and always has a smile on her face. Genuine lady who goes above and beyond for her customers. The man on who is always always in the shop floor doesn’t stop! He’s being worked to death! He never seems to have help. Poor management. Clearly doesn’t have people skills. Speaks rude and abruptly to her staff and to customers. One staff member is not clear! Her personal hygiene is disgusting. If she is making drinks I will leave without making a purchase Some staff need educating on their personal hygiene. Sort it out!

Terribly slow service despite 6 people behind the counter, waiting for clean cups apparently. Maybe a good idea to clear a few tables from time to time. Did enjoy the chocolate orange cake though when I finally got it.

Busy place, good coffee and cake. Staff could do with some training in how not to discuss your private life with colleagues while serving. Outside this great place

It's a very busy little shop. Was quite a queue to get served and struggled to get a seat when we went. Noticed a few seats being taken up by people just working and not even drinking/eating. The floor where we sat was dirty and there was what looked like yoghurt everywhere. The food and drink I had was fine though, toastie was slightly overdone but still enjoyed it.