1/5 Alexis K. 1 year ago on Google
Beyond
terrible
customer
service
from
your
restaurant
manager,
Román.
My
partner
has
very
restrictive
allergies
which
he
nor
I
are
willing
to
risk.
The
manager
handled
it
very
very
poorly
and
made
us
feel
as
though
we
inconvenienced
him
and
his
staff
because
there
was
only
1
of
us
eating.
He
made
it
known
that
he
wasn’t
going
to
make
as
much
money
from
us
because
only
1
person
was
eating
and
drinking.
We
offered
to
leave,
and
was
threatened
that
he
would
have
to
charge
us
a
cancellation
fee,
even
though
we
arrived
on
time
and
one
of
us
was
going
to
eat
and
drink.
We
acknowledge
that
we
should
have
made
the
booking
for
only
1
person
and
1
as
company-
regardless
the
way
he
handled
the
situation
was
appalling
and
no
one
like
him
should
be
in
the
customer
service
industry.
I
would
suggest
that
the
he
has
a
complete
attitude
check.
To
feel
bullied
and
uncomfortable
at
a
high
end
restaurant
is
disgusting….
On
the
other
hand,
our
waitress
was
amazing
and
the
food
was
incredible.
Your
restaurant
is
only
as
good
as
your
worst
staff
member,
and
unfortunately
it’s
a
new
level
of
low.