1/5 K O. 1 year ago on Google
We
had
the
most
disappointing
experience
with
this
property.
We
were
so
excited
to
book
a
much
needed
7
night
getaway
without
our
children,
over
the
Easter
Period
in
2021
(4
public
holiday
nights
and
3
nights
in
school
holidays).
Unfortunately
however
we
were
prevented
from
travelling,
due
to
a
COVID
outbreak
the
week
before,
in
both
Brisbane
and
Byron
Bay
and
the
QLD
Govt
implementing
a
mandatory
lockdown.
The
booking
with
Cavvanbah
was
originally
booked
through
AirBnB
for
$3894
and
we
initially
were
advised
by
Cavvanbah
that
they
would
kindly
give
us
12months
to
use
our
booking,
as
it
was
completely
out
of
our
control
that
we
were
unable
to
travel.
However,
when
we
attempted
to
rebook
our
7
night
stay
for
October
2021,
(1
public
holiday
night
,
3
school
holiday
nights
and
3
nights
outside
of
school
holidays)
we
were
advised
that
we
could
only
get
3
nights
for
the
same
price
and
that
our
credit
was
ONLY
$3251.49
(the
difference
of
$597.51
being
the
commission
that
Cavvanbah
had
to
pay
AirBnb!)
and
that
IN
ADDITION
we
would
have
to
outlay
an
additional
$100
rebooking
fee.
Once
again
however
there
was
a
COVID
outbreak
and
the
BluesFest,
which
we
also
had
tickets
for,
was
once
again
postponed,
so
we
did
not
book
this
period
and
decided
to
wait
until
the
following
Easter
in
2022
when
the
BluesFest
was
rescheduled
to.
Once
again
in
February
this
year,
we
attempted
to
utilise
our
credit
with
Cavvanbah
for
this
period.
As
we
are
very
time
poor
with
4
children
and
we
run
our
own
business',
we
requested
to
be
able
to
break
the
booking
into
two
small
bookings
of
3
or
4
nights,
only
to
be
advised
we
could
not
do
this.
Therefore
we
requested
to
book
6
nights
(5
nights
in
school
holidays
and
1
public
holiday
night
being
Good
Friday).
The
cost
of
these
dates
was
$3360.($534
less
than
our
original
booking
and
an
additional
$108.51
on
our
ADVISED
LESSER
credit
amount
of
$3251.49!)
The
first
4
nights
of
this
requested
stay
there
was
a
3
night
minimum
but
the
5
&
6th
nights
lead
into
7
night
minimum
booking
period.
Therefore
we
were
advised
by
Cavvanbah
that
we
could
not
book
the
6
night
stay
to
utilise
our
credit,
we
HAD
to
book
7
nights
and
the
difference
due
would
be
$108.51
as
per
above
+
$795
for
the
additional
7th
night
(double
or
triple
their
low
season
rate!!
+
$100
rebooking
fee
=
an
additional
$1003.51!!!!)
Due
to
work
and
children
commitments
we
simply
could
not
stay
an
additional
night
and
we
did
not
feel
we
should
have
to
pay
an
additional
$1003.51
to
stay
6
nights
when
1.
our
credit
should
have
been
worth
$3894
and
2.
that
only
the
last
two
requested
nights
fell
into
the
7
night
minimum
booking
period!
In
addition
to
the
inflexibility
regarding
rebooking
and
using
a
service
we
had
already
paid
a
substantial
amount
of
money
for,
the
service
we
received
was
disgraceful.
Our
emails
were
not
responded
to
on
several
occasions
for
over
2-3weeks
and
we
had
to
continually
chase
them
for
an
answer;
when
we
tried
to
rebook
this
year
we
were
advised
that
they
had
no
details
of
our
credit
or
that
they
thought
we
had
utilised
it
already;
emails
were
not
personally
signed
by
the
person
we
were
dealing
with;
and
most
of
all
the
tone
and
language
used
within
the
emails
was
rude
and
disrespectful:
Quote
"You
have
been
abundantly
and
repeatedly
responded
too.
Our
generosity
of
offering
you
a
credit
and
extending
the
time
for
you
to
use
that
credit
has
proven
to
be
administratively
frustrating
and
taking
up
too
much
time.
We
will
no
longer
be
responding
to
your
emails.."
We
will
never
ever
recommend
this
accommodation
and
believe
that
charging
$800per
night
in
peak
season
(refer
to
Dec
2022
rates)
vs
$265
per
night
in
low
season,
for
exactly
the
same
room
is
disgraceful
and
not
the
way
to
recoup
lost
revenue,
due
to
the
same
natural
disasters
ie
COVID
which
everyone
has
been
affected
by
and
FLOODS
which
we
were
also
personally
impacted
by
as
we
live
in
Paddington
Brisbane.
