1/5 Susan B. 1 year ago on Google
We
have
owned
a
3
bedroom
(penthouse)
ocean
view
at
Hacienda
Del
Mar
for
close
to
25
years.
For
the
past
4
years
we
had
been
unable
to
travel
anywhere
due
to
COVID
and
family
emergencies.
I
booked
our
1
week
back
in
May
letting
them
know
this
was
for
our
35th
anniversary.
I
was
sent
an
email
asking
me
to
“pre-register”
to
speed
up
the
check-in
process,
which
I
did
a
week
before.
Upon
our
arrival,
we
were
told
our
room
wasn’t
ready
and
to
come
back
in
an
hour
-
5:00
pm.
Check
in
is
at
4:00
pm.
Coming
back
to
check
in,
we
were
asked
to
provide
all
of
the
same
information
that
I
did
for
the
pre-register.
I
was
told
that
it
didn’t
matter
whether
I
pre-registered
or
not
because
it
was
“basically”
irrelevant.
Next
we
were
told
that
they
had
our
“garden”
view
room
available.
The
gal
said
our
contract
stated
it
was
for
a
garden
view.
I
told
her
she
was
mistaken.
Then
she
proceeded
to
tell
me
this
is
all
they
could
offer
me;
but
it
was
a
BEAUTIFUL
room
with
a
view
and
we
would
thoroughly
enjoy
it.
It
was
located
in
front
of
the
children’s
pool/play
area
-
the
furthest
building
away
for
everything.
Don’t
misunderstand,
we
love
kids,
but
this
is
not
what
we
had
envisioned
to
celebrate
our
35th
wedding
anniversary.
We
were
tired
after
a
long
day
of
travel
and
were
escorted
to
our
room
with
our
beautiful
view.
Judge
for
yourself
in
the
photos.
My
husband
went
down
to
registration
and
asked
them
nicely
to
find
another
room
for
us.
She
said
she
would
call
my
husband
when
it
was
ready.
We
waited
until
8:00
pm.
No
phone
call.
So
we
phoned
the
registration
desk.
No
one
would
answer.
Next
day,
we
decided
to
make
the
best
out
of
the
situation
and
just
be
grateful
we
were
able
to
get
away.
We
could
hardly
wait
to
escape
to
the
beach
under
an
umbrella
away
from
everyone.
WAIT!
WAHT?
Only
a
very
small
section
of
the
beach
would
they
allow
you
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