3/5 James M. 1 year ago on Google
I
was
really
impressed
with
how
accomadating
and
professional
the
staff
was.
Check
in
was
quick
and
ans
overall
great
first
impressions.
The
superior
room
was
nice
&
clean,
only
2
pillows,
this
was
sorted
by
the
night
team.,
very
helpful.
Bed
was
quite
uncomfortable
and
couldn't
get
sleep
until
5am;
this
wasn't
the
hotels
fault,
police
helicopter
flying
around.
The
shower
wasn't
warm
or
powerful
enough,
very
small
bathroom.
What
I
was
more
disappointed
about
was
the
amount
of
money
my
mum
was
charged
for
the
buffet,
of
which
was
nice;
but
not
value
in
terms
of
quality.
Quantity
was
ok.
This
was
a
wake
to
celebrate
the
life
of
our
dear
Grandad,
to
see
staff
still
getting
the
room
ready
10
minutes
prior
wasn't
a
good
start;
the
food
was
delayed
and
the
hot
food
came
out
much
later.
The
bucks
fizz
was
a
£2.99
bottle
of
sparking
wine;
with
fresh
orange,
again
no
problems,
my
mum
was
charged
£24.99
per
bottle.
I
hate
to
complain,
but
I
feel
after
working
in
this
industry,
for
most
of
my
life,
my
family
could
of
got
more
value
for
the
money
which
was
paid.
The
room
hire
was
free
and
greatly
appreciated,
the
staff
are
naturally
attentive
and
do
go
that
extra
mile,
but
it
is
the
attention
to
detail
which
I
feel
could
of
been
improved.
Marks
on
the
seats,
no
napkins
until
I
asked
towards
the
end
of
the
food
and
chewing
gum
under
the
table
etc.
The
hotel
does
need
some
tlc.
I
normally
don't
like
to
write
negative
reviews;
this
is
also
a
positive
on
the
amazing
staff,
its
just
niggle
little
bits
which
stands
out
for
me
above
and
more
&
however
thank
you
for
accomadating
our
families
today
and
this
is
no
reflection
on
your
team.