1/5 Minh D. 3 years ago on Google
I've
been
here
previously
for
several
physicals
and
TB
tests
over
the
years.
So,
I
came
here
for
another
TB
test
I
needed
for
work.
On
Monday
11/9,
the
wait
took
over
3
hours,
I
was
mildly
annoyed
but
it's
okay,
I
get
it,
it's
busy,
I
work
as
a
healthcare
professional
too.
I
came
back
on
Wednesday
11/11
to
get
the
test
read,
which
should
take
less
than
10
seconds
if
it's
negative.
I
came
in
about
730
pm
and
I
was
probably
the
5th
person
in
the
lobby.
I
had
to
wait
over
2.5
hours...
Now,
I
got
no
problems
waiting.
But
I
do
have
a
problem
when
people
who
came
in
way
after
me
are
getting
called
back
to
get
taken
care
of.
So,
I
went
to
ask
the
receptionist
what
was
going
on
and
before
I
said
anything
she
just
says
"I
don't
know,
I
just
got
here,
I
don't
know".
After
asking
why
other
people
are
being
seen
ahead
of
me
she
replies
"I
don't
know,
i'm
sure
your
chart
is
up
there".
I'm
not
one
to
cause
a
scene,
so
I
did
the
only
thing
I
could,
wait
and
start
writing
this
review.
The
receptionist
needs
to
get
retrained
on
her
customer
service.
You
probably
get
a
lot
of
people
coming
at
you
for
the
wait
times
and
that's
annoying
in
it
self
but
it's
930
pm
and
I'm
telling
you
that
I've
been
waiting
for
2
hours
and
my
turn
is
being
skipped
should
warrant
some
concern.
'I
don't
know'
is
not
an
acceptable
answer
unless
it's
followed
with
let
me
find
out
for
you
and
if
you
just
'got
there'
then
you
should
definitely
find
out.
Any
customer
service
training
would
teach
you
that.
Eventually,
by
some
miracle
I
hear
someone
mention
a
TB
test
read
and
a
MA
called
me
over.
I
hope
it
was
the
receptionist
as
this
would
be
her
only
saving
grace.
As
it
turns
out,
my
"chart"
wasn't
on
the
wall
but
instead
in
a
pile
of
paperwork
in
the
back
office.
Apparently,
there
was
some
confusion
on
what
I
needed,
which
again
was
a
simple
TB
test
read
that
takes
less
10
seconds
to
see
if
there's
a
bump
on
your
arm.
So,
if
the
receptionist
would've
simply
checked,
she
would've
found
that
my
chart
was
not
on
the
wall
and
my
paperwork
was
missing
and
got
everything
sorted
out.
The
MA
was
nice
enough
to
apologize
for
the
wait
and
confusion,
so
thank
you
for
that
but
this
whole
experience
was
unacceptable
and
might
I
dare
say
it,
I
won't
ever
come
back
here
again.
We
sure
won't
miss
each
other,
but
maybe
use
this
as
a
learning
experience
to
teach
some
customer
service
going
forward.