BEWARE PREDATORY PAYMENT PRACTICES: my young adult daughter tried to cancel her membership a week before the renewal due to medical reasons, only to find out that they are still going to charge her for another month (during which they happily inform her that she is welcome to use the gym, which she of course is unable to do). The site manager was of no help, stating that it was in the contract, so too bad--she should have read the contract. Most small business I know of will work with customers in difficult situations. This is not a business that seems to care about its clients. STAY AWAY.

I don’t recommend Personal Training Sessions at all. They charger me $650 per month while they did not have any trainers. That is funny, they sold a service which they didn’t have capacity to provide. In response to my request for refund, they replied they genuinely will extend the expiration date on my unused sessions. God knows how many months I should wait till the third trainer shows up and probably ghost after a couple of seasons. Anyway, do not waste your money in your fitness journey.

If you want to cancel your membership, Gold’s Gym will bounce your account to ABC fitness - an outside company that manages various gyms. I spent 4-6 months in terrible contact with this company. They are extremely difficult to contact via email and virtually impossible by phone. I had to provide proof of a new lease to be released from the contract to even be allowed to pay the $125 cancellation fee. There were also other fees tacked on that ABC fitness took off and put back on and took off, etc. While this lengthy communication took place, I continued to be charged for a monthly membership. I finally received communication from ABC fitness that an “agreed upon” payment I provided had been processed, only to be contacted months later by a collections agency requesting an amount three times the original payment. When I contacted Gold’s Gym directly, the manager told me there was nothing she could do. When I contacted ABC fitness with the direct email from them, ensuring payment had been processed, the supervisor told me there was nothing she could do. Ending up having to pay again - this time to the collections agency - to avoid harming my credit. Not a lot of options in the Camas area, but definitely believe it wasn’t worth the headache and financial letdown. Be careful!

While this gym is in a great location and the interior is quiet and pleasant, I have found communication with the staff to be extremely difficult. I purchased private swim lessons for my children, but even after notifying the gym several months in advance that we would be going on a family vacation during the summer, they still forced us to finish our lessons within a strict time frame. Despite only needing a two-week extension, they refused to accommodate our request. Furthermore, the gym failed to schedule my kids' lessons properly, which caused us to worry about the expiration date of our package. In order to avoid losing our purchased lessons, I had to repeatedly reach out to the staff and push them to arrange a schedule for us. Unfortunately, no one has responded or apologized for their mistake so far. Overall, I am disappointed with the lack of flexibility and poor communication from this gym's staff. While the facilities are nice, the frustrating experience with scheduling and customer service has left me with a negative impression. 06/15/23 to respond owner’s message below: I think owner’s message below is misleading the viewer, i have to let people known the truth. The truth is they never tried to resolve the problem, they just keep bothering by calling me over and over to force us to continue swim lessons with them instead of refunding our money due to having canceled our lessons, also no apology for their mistakes, and unprofessional behavior. We believe that this will not only rectify the issue but also encourage your team to improve its customer service and communication practices in the future.

Terrible customer service. I emailed a question about group classes and then joined based on the answer. Turns out I had misunderstood the answer so a couple of days later when I tried to attend a class I wanted, I was told I couldn't attend due to the membership I chose. I emailed the next day that I'd like to cancel. I thought I was in the 3-day cancellation window based on when the joining fee debited my acct. No response to my email. I emailed again a week later. No response to my email. I called a few days later and was told they needed to talk to the manager and would call me back. No call back. I called again and was told again that they needed to talk to the manager and would call me back. This person I also forwarded my emails to - to the email address he gave me. No response to my email and no call back. I emailed again (this is now my 5th attempt to get a response) and finally someone emails me back in a day. They also say they need to see the email and talk to their manager. Finally, after 20 days of me emailing and calling, they did cancel my contract but they won't refund me. I went to the gym one time. Yes, I messed up originally but when I tried to resolve it, it took over 10 calls and emails to reach the final answer. And the final answer is that I canceled on day 5, not on day 3. They count the day you sign up as day 1. So if you think you really have 3 days to cancel, you don't. You only have 2. And if you think you're within your window but are 1 day out of it, they won't make an exception. Terrible service. I was going to join in December at the higher membership level to take the class I want and my husband and his friend were going to join to play basketball and work out but now none of us will since this experience has been so bad. Definitely recommend against a franchised gym. Go local where they're kind and care about people.

Out of the 3 Golds in the area, this is by far the worst! Everything is so outdated and they charge $20 for a day pass! You can go to a WAY better athletic club for half that cost on a day pass! The ONLY benefit this place has over the other two locations is the pool. I would choose Cascade Athletic Club just off 164th over this place in a heart beat!

The sign up process is dishonest. We signed up for month to month membership, but when we tried to cancel, found out that we were signed up for a yearly contract that would cost my spouse $165 to cancel but it was not possible for myself or our son to cancel since we had different agreements. Called customer service, and they said only the local manager could cancel a membership. Called the local manager who said that she thought I was probably lying, and there was nothing she could do. We went in three times. My wife started one month and signed a month to month agreement. I went in two weeks later and signed the same agreement. We signed our son up shortly after. All three times, we received the same speach about month to month and cancelation. It was not true. Dishonest business practices. Avoid this place. I have never had to write this kind of review in my life.

I had a one day free pass. The class I attended by Cara was very good. The swimming facility looked great but the workout area, the group fitness room and the rest of the gym were depressing looking because the ceilings are low and it was dark.