This place is not very friendly nor do they seem considerate of your time. I wanted to put 2 stars but being my second time here and having a similar outcome, nurse not friendly or considerate, feeling like they're not supportive or comforting, and they seem very quick to rush you without taking the time to make sure you understood everything. Something about this place needs to change! Waited nearly an hour just to have a blood sample.

I just had a quick phone call with someone at internal medicine, and I experienced very bad service. I thought she was rude. I asked her if she can provide me a copy of my report, and have the doctor call me with the results, and she didn’t understand me at first, but then She gave me an attitude and hung up quickly. I don’t think she cares for the patients or even tries to listen to them and their needs.

I would not trust my health to anyone at this glorified veterinary clinic. No interest in investigating issues or finding solutions - just run of the mill dismissive wait and see approaches, with attitude and no regard for patient care. I've have 3 significant health issues in my life, and each and every time I am forced to seek a healthcare provider outside this 32BJ five star center covered location. Wait forever for an appointment.. no solution except make another appointment so they can run up the bill.. Was not diagnosed properly at this location and had to travel and pay additional fees simply to find the truth. What else could I have expected for free? Don't waste your time here, and seek out professionals that care about you and your health to help you. I am thankful that they helped me find truly great healthcare providers by opening my eyes. Had they been mediocre instead of terrible I'd probably have stayed. Run.

I traveled here to my appointments from Dracut because the care used to be phenomenal and caring. Since Dr. Selim left and my care switched over to a new PCP, things have not been the same. The doctor I was switched to is nice, but I feel like my care is not being taken seriously/closely monitored. There is a huge disconnect with my current PCP and my care. My concerns used to go directly to my provider, now its being circulated to random NP and the portal messages are not able to be replied to. I generate a new message to my PCP and I get a response from someone I have never seen before. It is very all over the place and very disconnected from my provider. The lab was very unprofessional. The check in process was a handwritten clipboard with everyone's name on it in the waiting room. The blood draw took over 20 minutes after being called to a room. The MA kept leaving the room - they stated they were not sure how to use the system. I do have to say Ryan Tappin NP is great care provider. I did enjoy having him monitor my care. He always responded directly to my messages and was there to provide exceptional care. I have many friends and family who come to this office, and its disappointing for me to write this review. I will unfortunately be shifting my care to another office. I've been a patient here since moving to Massachusetts back in 2013.

Do they pay people to write reviews for them or something? The last two times I’ve been there I waited at least 30 minutes after my appt time before being called in. My doctor didnt give me any paperwork to take with me and they had a wrong diagnosis on my chart. Im currently looking for a new doctor and wouldnt recommend this place to anyone. The lady at the internal medicine front desk was rather rude also, but bad customer service doesnt bother me. Neglectful healthcare does. You’re better off going anywhere else honestly.

It all started at the front desk treating my son as if he had leprosy. Came in for my son and we saw dr cohen in the Cambridge pediatrics location, since he wasn’t feeling well. She kept calling my son a girl/her. After being corrected multiple times she still continued to address him as she. I mentioned that we went to urgent care and he had every test taken which were negative. She still keep pushing the same tests. I mentioned he was dehydrated, but she kept saying he wasn’t. She took a urine which stated that he was indeed dehydrated. She started to say that he needed to eat more and drink water more. Then she started to break down the food groups. She even started to catch an attitude and was speaking to us very condescendingly. My son even started to feel uncomfortable. I will never ever come back to this business for care, nor refer anyone here for care.

The healthcare staff is lovely, but the billing department is both abusive and absolutely incompetent. I spent many many many hours and months on phone calls and writing appeals for an issue that should have been easily rectified. I was forced to go out of my way to get free services elsewhere because of this. I DO NOT recommend this organization.

Not a friendly place at all. They take forever to call you back.

I have seen both Dr. Selim and Dr. McCarthy - both seem to be amazing women - they are very kind and made me feel like I was in good hands. The nurses and assistants are all wonderful as well. The phlebolotomist who drew my blood was super sweet and made everything quick/painless. In addition, MyHealth Online is an intuitive system - it makes getting results and booking apts very easy. Only negative is that there is a $3 cash only parking fee which was a pain.

I went here for my annual physical and ended up receiving a bill for $550, even though my insurance covers my physical 100%. I was told that I received "diagnostic tests" even though I was not notified that I was receiving tests beyond my physical, and I have never paid anything for a physical at another practice. My interactions with the provider was pleasant, but unfortunately I had to pay a ridiculous amount of money for a physical which should have been free. Be very careful, as they tricked me out of a considerable amount of money. I would avoid this practice so you don't get scammed too.

They no longer provide any vaccinations or medication for travel, and when I asked for an alternative they sent me to Passport Health which is firstly an overpriced scam, and secondly does not accept any insurance. After wasting my money and spending some time researching I realized I could get all of the immunizations/medications that I needed covered by my insurance through CVS. Felt very let down by Harvard Vanguard where I have had my PCP for the last three years.

Last week I brought my child for vaccine and lab test. The lab staff were very rude.

We love the pediatric practice. They do a great job knowing and understanding your child. We've been in for well visits and sick visits. The care seemed excellent at both. The office is efficient and everyone is friendly and helpful.

Not going here ever again. Should have seen the latest reviews. The same exact thing happened to me. they charged me for a generic checkup and the billing department is super rude when asked about it. I am cancelling my future appointments too with this organization.