Great gym, questionable customer service. Loved working out at this gym, equipment is great and always available (at least at times I went). Employees were super nice and helpful. Customer service from upper management is a little sketch. Moving to Chicago in 7 days and instead of working a deal out with a retuning customer they decided it was best to charge me for an entire month. I love this place and will be traveling back to boston ~6 times a year for work. I would have spent the money to workout at VIM during these times if they had treated me better in my moving situation.

Way overpriced, rude staff and the trainers are clueless. The equipment is nice but thats about it and u can get the same kind of workout at other gyms for half the price. 8 people I know have canceled their memberships at this place. Stay away and find a better and cheaper gym.

It has everything I would need and is really well priced, given it's not huge (no pool) or upscale. If you get a day pass, you have to pay $20 which can be deducted if you buy a membership on the same day. I've never used the showers but they look clean. Best of all--and this is super important as a young woman--everyone here is super respectful and I have never felt unsafe or creeped out

Their customer service is the worst I've experienced in any gym, including a gym like Planet Fitness. Their online system is unnecessarily complex and clunky (e.g. I had to re-type my address, number, and other personal information to cancel, whereas in other gyms, you just tell them your name and ask to cancel.). They also make you cancel at least two months in advance-- this was not communicated to me upon sign-up. When I pointed this out, they were very rude and defensive rather than apologetic. It's a shame BSC Central Square closed down because VIM is 3x as expensive and 3x as rude.

I started going to VIM a couple on months ago when my office moved to Central. I don’t have anything but great things to say. The gym is clean, great layout of equipment, and it’s never overly crowded. For the price, it’s an incredible deal. Not as luxurious as Equinox but leaps and bounds better than a Boston Sports Club.

Clean, well designed, with considerate clientele and professional staff at the most reasonable rate for this caliber of club. Can be a little tight in the free weight area, but that's understandable when securing premium space in one of the most in demand US city centers. The whole place had the feel of a highend club with the exception of the wall under the bathroom hand dryer that could use a little more regular wiping down.

Love the people and have found I am driven to go back consistently. This is something I never did at other gyms. The unique workouts and the trainer support helps keep you going throughout the hour.

The best gym in Cambridge, easily. Lots of equipment, a big clean space and lots of lockers in the locker room. It can sometimes get pretty busy at peak hours, as well run out of space in the locker room, so I recommend going early in the morning or after the post work rush. They recently added a number of new stations and pieces of equipment, adding to its appeal.

This is not a gym, it's a fancy gym!!! Great place to have your local gym. Super clean, staff are helpful, respectful, and friendly... Best local gym ever. Thinking to get a membership with them.

incredibly rude and unaccommodating staff. given how much I paid over the course of a year, I would expect more understanding and professionalism. they will charge you completely unbeknownst to you, and then refuse to listen when you bring it up. a scam all around.

Great set of gyms with plenty of high quality equipment and rarely a wait to use them. Also, highly recommend training sessions with Katie- super body aware/knowledgeable and fun to work with.

Very neat and luxurious workout place. Although I mostly do cardio there, there are so many different kinds of weights, equipments and useful training programs included in the membership. Am thinking to take one of their fitting programs. Also I enjoy very much their dry and wet spa. It has showers and lockers. Highly recommend if you are looking for a gym that's distinguished.

I've tried several gyms, this is the first one I've actually really enjoyed going to and stuck with for more than a couple months. I look forward to the classes - and there are so many of them! And they are all free with membership! The space is beautiful and clean, the showers have really nice toiletries and there's free towel service. All the instructors are knowledgeable and super nice. And the equipment is in good shape.

Rude customer service! I have been to many gyms my life, this is the first ever front desk wanted to have a "talk" with me about me not leaving early enough (I was already leaving the gym close to not pass closing time(there were people still working out) and he stopped me, wanted to have a chat)!

Clean facility with abundance of different equipments! They are also offering several promotions until 12/31!

Love the studio classes. The yoga is absolutely great, teached by great instructors. The mat pilates classes are also great. The showers are well equipped and clean, and there's plenty of available lockers. The only problem is that you can't keep your stuff in the lockers during the week or even during the night, so if you're planning on taking a shower you need to bring your things every time. The good part is that there is towels service :)

Joining VIM as a member has been one of the best decisions I've made since moving to the area 2 yrs ago. In addition to offering top-notch fitness classes (which is the most effective way I exercise and trust me you are sore, sweaty, and fulfilled after every class), VIM fosters such a welcoming, inclusive community. Gyms can often feel intimidating, but I've met some of the most genuine, eclectic, awesome people in the VIM community. Couldn't recommend this place more - in my view, the best gym in Cambridge! :)

Last couple years with Covid making gyms a risk, this place was impeccable and safe with their cleanliness and protocol. Needless to say I am a fan and appreciate all they do to make my visits the Best!