Classes are great but trying to get in contact with the studio is a pain. Tried to cancel my membership several times over phone and email and got not responses, so I had to pay for an extra month. Update: just got charged another month even after canceling.

Orange theory has a very bad customer service and I had a very bad experience. I joined orange theory and I was very happy with the classes. Few months after I was pregnant so I could not work out. When I asked them to cancel my membership, they denied saying I have to serve another month notice, even if I did not work out. I contacted their manager and with lot of back and forth they finally put my membership on freeze. I had to get a note from my doctor as well. With pandemic and moving to suburbs I no longer needed them and asked to cancel my membership and they charged me for another month. Orange theory advertises as a no commitment gym but they have 30 days notice which is like a rabbit hole and not flexible. I do not recommend this gym to any one. Even though the classes and trainers are good, their policies are not customer friendly.

Love the people and have found I am driven to go back consistently. This is something I never did at other gyms. The unique workouts and the trainer support helps keep you going throughout the hour. Thank you!

Orangetheory is my favorite workout I have ever done. It takes the headache out of planning a workout and every day is a new challenge. I have completely changed the way I think about exercise and I have made so many positive changes to my life as a result of wanting to continue to look and feel my best! I recommend it to everyone!

Love OTF as a work out, and the staff at this location make it even better!! I’ve been to quite a few OTF locations and Kendall square is by far my favorite - the people are so kind and positive!

Had a membership here years ago when I worked relatively close to here and the amenities and group classes were good. I've had gone to the one near H mart the most and only been to the other location a few times but I recalled they had a sauna and steamer.

Good workout, nice equipment and facility. But probably a tough sell at the price if you’re value conscious.

I’ve never had a work out that draws me back over and over. I have been going now for two years and I still love it as much as the first day.

I love Orange Theory Fitness! It offers a fantastic balanced workout where you have the freedom to choose your weights and treadmill speeds, allowing you to tailor the intensity to your liking. It's a great overall workout that keeps you motivated and in control of your fitness journey. Highly recommend!

I love OTF Kendall Square. The staff are kind and helpful. The workouts are hard but do-able with great variety. I like how the instructors bring great energy and give helpful pointers. The new treadmills help protect my knees and feet with impact absorption. And generally like the OTF premise of tracking your heart rate to let yourself know when to rest or push harder - this is the first workout routine I've stuck with since high school.

Outstanding facilities with helpful staff. Great place to be.

My home studio. The team there have taken great care of us for the last 3 years and counting. The coaches and staff are amazing and have become an important part of our lives.

OTF is always a great workout! The staff and coaches at Kendall Square location are always welcoming, although you will need to tell them you're new before to learn about how OTF works. The studio is spacious and has all the equipment you might need - I've never felt like I couldn't find the right weights or enough space to work out. The music is fun and motivating--includes songs that will appeal to a wide variety of people--and the coaches are wonderful. They're friendly, motivating, and challenging. The studio has a few showers, towel service, water bottles available (for free), and lockers. They also do frequent "challenges" to keep members motivated. It's expensive, but definitely worth it (and if you study/work at MIT, be sure to ask about the discount)!

This place is the perfect place for people who wants to lose weight or gain muscles. It is especially good for me because usually when i go to gym by myself, i quit very quickly when i feel bored and tired. but here, the coaches will encourage me to keep going and correct my pose so i won't waste energy for bad postures. I joined the premium, but i love this place so much, i come here like 15-17 times a month, it worth every penny!

Just had my first workout here - I am hooked! The instructors/coaches are very friendly and professional. Everything is very clean and state of the art. You also can’t beat the prices and the adrenaline rush after a class. Highly recommend!

You get cardio and strength all in one great work out!

I'm addicted to working out at Orangetheory Fitness in Kendall Square. I've seen amazing results since I joined in January. The coaches and staff are super encouraging and friendly, and have made me feel like part of the family since Day 1. If you're competitive with yourself and/or others, this is a great workout for you. Every class is different and challenging for all workout levels. You really get what you put into it.

I thought it was a great pace, mix, and structure - and the instructor was very knowledgeable and motivating. The classes incorporate your "typical" gym routine, but with the added benefit of a heart monitor and tracking metrics that help you push throughout the workout. Will definitely be back!

It's great to show up and get a great workout without thinking about what to do next. I feel great afterwards and membership is a fraction of the price of a personal trainer.

Smaller studio in comparison to the suburbs, but it has it all to get that workout conquered. The coaches are nice and welcoming, the facilities are clean.