1/5 sannechan 2 months ago on Google • 51 reviews New
This
was
the
worst
dining
experience
we
had
during
our
7
days
in
London.
Would
not
recommend
this
establishment
to
anyone
who
cares
about
their
food
because
the
staff
and
kitchen
here
definitely
don’t.
We
were
at
Harrod’s
and
decided
to
come
here
for
sushi
because
it
was
close
by
and
had
a
high
rating.
The
person
who
took
our
order
kept
trying
to
get
us
to
order
the
grilled
skewers
as
well
but
we
only
wanted
sashimi
and
sushi.
So
we
ordered
two
uni/sea
urchin
chawanmushi,
the
seaweed
salad
and
the
omakase
sashimi
to
start.
The
chawanmushi
was
nice
and
smooth,
but
nothing
special
and
a
bit
salty
for
my
tastes.
The
uni
on
top
was
very
high
quality,
sweet
and
creamy,
and
the
star
of
the
dish
(as
expected
for
the
14£
tag).
Things
started
to
go
downhill
when
I
bit
into
sand
in
the
seaweed
salad.
My
husband
immediately
called
one
of
the
staff,
told
him
about
the
sand
and
had
the
dish
sent
back.
We
were
both
surprised
by
the
lack
of
reaction
from
the
staff,
who
just
said
“ok”
and
took
the
plate
away.
The
sashimi
was
served
next
and,
again,
was
excellent
in
quality.
The
scallops
were
particularly
good.
But
then
my
husband
found
a
bone
in
a
slice
of
the
white
fish,
I
forget
what
it
was
called
but
it
was
the
centerpiece
of
the
omakase.
My
husband
was
furious
and
asked
for
the
manager,
but
a
second
staff
who
received
our
complaint
(different
from
the
first
person)
said
he
would
“take
care
of
it
and
speak
to
the
kitchen”.
They
replaced
the
white
fish
with
rainbow
trout,
but
we
were
pretty
much
done
and
just
wanted
to
leave.
The
second
staff
apologized
and
said
that
the
previous
staff
didn’t
speak
English
so
he
didn’t
understand
our
complaint
with
the
salad,
and
the
fishbone
was
unfortunate
but
"it
happens"
and
none
of
the
other
customers
there
had
any
problems.
Well
you'll
be
serving
bone
to
future
customers
with
that
kinda
attitude.
When
we
were
about
to
ask
for
the
bill,
the
second
staff
brought
us
a
complimentary
shrimp
tempura
as
the
kitchen's
apology.
Some
apology
this
was,
it
was
basically
a
greasy
dish
of
tiny
frozen
shrimp
thrown
in
beer
batter
and
drenched
in
ponzu.
You
could
literally
taste
the
freezer.
To
call
it
tempura
is
an
insult.
The
manager
later
brought
us
the
bill
and
“apologized”,
but
she
was
laughing
and
all
smiles
and
basically
didn’t
give
a
pence
about
our
opinion.
My
husband
saw
the
service
charge
on
the
bill
and
said
we
wouldn’t
be
paying
for
the
horrible
service,
to
which
she
said
“ok,
that’s
what
I
thought,
too”.
Well
if
you
thought
that
then
maybe
don’t
put
the
service
charge
in
as
an
actual
gesture
of
apology.
We
got
better
service
at
Chinatown
for
a
fraction
of
the
price.
And
to
compare
to
other
fine
dining
establishments,
we
had
excellent
meals
and
fantastic
service
at
Maison
Francois
and
Elysan
Street
the
following
nights.
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