Terrible customer service. I came in a few days prior to my first session to set up my insurance. I cannot pay for the session out of pocket, so I wanted to set it up early to make sure that the payment goes through at the day of my appointment. The receptionist told me to fill in the form and ensured that the insurance will run through. The day of my appointment I found out that apparently my insurance won't work since their therapist is new and, therefore is not added to the insurance plan yet. That's understandable but it's hardly my problem. I took the time to come in a few days back to make sure that this kind of situation will not happen. I received no apology and the receptionist said that the best they can do is reschedule me for another day with a different therapist. Unfortunately, this doesn't change the fact that I went into the place twice and both times I wasted my time. Do not recommend.

I'd avoid Gabe/Gabriel. Smoked a bowl an hour before the massage started and got refused. I was completely normal and wasn't impaired, but still got denied. It's not 2016 anymore smh. We're in Canada 2024. I now have have to commute 30 minutes back because some dude wanted to end work early. Thanks for wasting my time.

Lovely place at a great location. The service is fine. They have small waiting area and enough massage rooms. My therapist was kind enough to prioritize my needs and shared good tips to improve my posture. The insurance is covered directly. I wish the rooms were more appealing for a massage room but overall a good experience.

Terrible service by the receptionist Agsi (if that’s what her name is - I think she lied her name on call and I will verify and update this review). First of all she doesn’t know her work, she can’t handle the system and insurance claims in particular. She submitted my claim to the insurance and later asked me to pay for it. I was suspicious and had to cancel the appointment and waste my evening. Later I confirmed from my provider that the clinic has submitted the claim. When I called the clinic and spoke to her, she didn’t let me speak and was extremely rude. She yelled at the top of her voice and disconnected the call. This is not how you behave with customers. I have been regular to this clinic but this was my last time. My advice to the owner - you need to fire the receptionist else you will lose most of your business. I will update the post once I check for the real name of the receptionist.

Fred is amazing! He really is an expert! He taught me so much about the science of why I had soreness and pain and everything that I was doing at the gym and my posture at work etc that led to my excess soreness and pain. After the massage I felt so much better. So much relaxed in my body and also mind.

Step Up Massage & Rehab has been great. Dr Kara Parker has helped me release the stresses and strains on my body due to resistance training. The admin staff have been very helpful anytime I've needed to make adjustments to my appointments or with billing and claims. I would definitely recommend going to Step Up.

EDIT - Office Manager contacted me and assured me that he would be talking to his front of house team on this training issue. As a result, i have upgraded my rating from 1/5 to 4/5 stars. i sincerely hope that my experience with the receptionist will improve the next time i come in for an appointment. I am impressed with the proactivity of the office manager to address this issue hence the upgrade. The health professionals I see - Simone Morel (physio) and Olivia Nadja (osteopath) are amazing and always listens to where i could have issues. Original Post This review is strictly based on my interaction with the receptionist. And one in particular ...the rest have always been helpful. It does not reflect my experience with the health professionals which is the reason I come back. The receptionist on duty provided false information even though I asked clarification again (she said the chiropodist can write a prescription for compression socks). She sounded very dismissive so I emailed the chiropodist and found out that my physician needs to first provide the medical note. Not very professional. I'd give both my physiotherapist (Simone morel) and osteopath (Olivia nadja) a 5 out of 5 rating! They are the best

Last winter I faced a difficult time because of an ankle fracture. But thankfully, I found an incredible physical therapist in Andrew. He plays an important role in my recovery journey. He designed a personalized treatment plan that not only addressed my injury but also focused on my goals. Thank you for helping me not just recover but reach new heights in my physical abilities. Btw, Richard Ly is also highly recommended for RMT.

Update from 2023/06/22: The owner had kindly reached out to me and provided sincere apology. I appreciate the owner do take loyal customer's comment into consideration, and trying his best to improve the service at Adelaide location. I have changed the review from 1 star to 4 stars since the owner are making improvements and the physician I have worked with there are extraordinary. Best physio therapist Andrew Lam & chiro Andrew Y. This 1 STAR is the result of the horrible receptionist who always work on Friday & Monday, apparently she is here since the clinic open, so there is no way this clinic would get rid off her. She might considering herself as the owner of the clinic? and try to EDUCATE the patient while clearly it was her system issue. For example, i thought I did not receive the email from the clinic, she showed me her “system” shows i have opened the email and indicate i were lying, while I later found all the emails went to junk and then I showed her the UNOPENED emails, she just got silent and no apologies or explanations for her mistake. Kind suggestions to the owner, patients are here seeking for treatments,not attitudes. Good thing Andrew Y works at other Step up locations as well, just hope Andrew Lam will start working at other locations as well so I can completely avoid going to adelaide location!

My therapist was really nice but I felt jipped when I got less time than I booked for. I got to the office 15 min ahead of time to ensure I had time for all the classic masseuse pre amble. I had my apt for 1230PM. My therapist was late and took me in 5 min past my apt time. We then proceeded to talk about my concerns and from there I got ready while she waited outside. This took 5 min. I booked a 60 min massage and when the massage was over she had finished right on the dot at 1:30PM meaning she was still missing 10 min of masseuse time. It's disappointing to not be given the service I paid for.

This was my first time visiting Heather Mercer at step up and what a great experience. I was so tense and stiff in my back and neck and Heather somehow managed too loosen things up that now I feel a million times better. Definitely will be returning here again.

I recently had a fantastic massage session with Annie, and I couldn't be happier with the experience. Her skillful techniques and intuitive touch created a relaxing and rejuvenating atmosphere. Annie's professionalism and attention to my specific needs truly set her apart. I highly recommend her to anyone seeking a top-notch massage therapist. Looking forward to my next session!

So, let's just talk about Acupuncturist Sandra D please. She is so knowledgable and I feel every bit of her care and my body reacts well to her treatments. I appreciate her and an osteopath getting me back on my feet when my back was out for a few days. I always recommend her to everyone. Thank you, Sandra.

This review is for Nikolaj Scerbakov - I have been visiting Nikolaj for over a year and he's always a pleasure. His demeanour is always very cheerful and positive. I always leave feeling very relaxed. Nikolaj is a very skilled and experienced RMT. I find that he goes above and beyond in terms of caring for my overall health. Highly recommend his services. You will leave your massage a new person.

Let me start by saying i won’t be returning to this place. Not sure how it got a 4.8 rating on google. I was 15 mins early, the receptionist on the 2nd floor sent me to the 3rd floor where my RMT is at. I waited past my appointment time by 5 mins as she wasn’t notified that i have arrived, not a big deal. The room was not the cleanest, i saw a spot in my head cover, the RMT was not applying pressure even tho i repeatedly told her to put more pressure. She said she will try? I told her the area i wanted to focus on, and at the end i got the same attention everywhere. My body started itching up after i left and when i got home i had developed a rash on my hand. Definitely would not be coming back! [Update: The owner reached out to understand what has happened and where my frustrations are coming from. He offered a complimentary session with another therapist. Good to see they are taking my dissatisfaction seriously, will report back on my experience! One more star for now!]

I've been a loyal customer for years, and here are the reasons why: - consistently good, friendly, fast admin service - great website for information and booking appointments - clean and comfortable massage spaces - wide variety of services and specialists offered to meet your needs - great health practitioners; although not every person I've tried has been the best fit, they've all given good and friendly service In particular, I want to shout out Wanrapa Suraso who I just started seeing recently and is awesome! Keep up the great work Step Up team! 🙌

I got a 60 minutes massage with Nina Song today. She had great techniques. Helped me relieve some tensions in my upper back which was so tense before. She was very friendly, professional and generous with time. Also the space was very clean and relaxing.

I just got back from a massage with Justin and his techniques were amazing. I came in extremely stiff and had a lot of back and leg pain and he was able to work through it. What really sets Justin apart from the previous massage therapists I've seen is that he explains thoroughly why each muscle is behaving the way it is. He was able to break it down in understandable steps and I left feeling so much better and with a lot more mobility.

I have been client of this clinic for some time now and Dr. Yi has been my Chiropractor since then. Dr. Yi's approach to chiropractic care stood out to me. He was not only professional and knowledgeable but also genuinely attentive to my concerns. His treatments were tailored to my specific needs, and I appreciated his thorough explanation of each step in the process. Most importantly, after several sessions with Dr. Yi, I have noticed significant improvements in my health. The feeling of tiredness has remarkably diminished, and I feel more energetic and rejuvenated. Based on my experience, I would definitely recommend Dr. Yi to anyone seeking effective chiropractic care. His expertise, coupled with the friendly and professional clinic environment, makes for an excellent choice for anyone in need of chiropractic services. :)

I got a 60-minute massage from Fiona Barrass, RMT twice. She used excellent tactics and helped me release some of the tensions that was previously in my upper back and shoulder. She was very professional, amiable, and time-efficient. I would highly recommend her.

I have been to Step Up Massage & Rehab a couple of times. Lily Sui is my massage therapist and she has been very helpful. She remembers my needs, and gives suggestions to help with my muscle tension in daily life. I feel so relax and calm every time. Strongly recommend!