Can not pay internet bill with cash anymore. Rogers has now lost my last bill payment. Was better when it was Shaw. Always a long wait to get customer service in store. Told to phone a number in Manitoba for customer service. Can not do anything in store.

My rating is not for this store, it is for Rogers as a provider. Not only Rogers is unreliable but also it is unsecure. Somebody hacked my account, changed my plan and put 2 order under my name, after 4 calls with customer service and being hold on line for more than 2 hours, still they cant help. Be ware their system is weak, unsecure and their customer service is less than 0

I went there to buy my iPhone 15 pro with the Rogers plan , the manager named Yatin helped me out . He was absolutely helpful , and patient , he provided the best customer service you could ever get. I'll surely visit the store again and will always suggest my friends to come over here.

Yatin is really good at focusing on what customers need and require. He understands and feels what we experiencing, and he was able to provide effective solutions to both phone plans. Thank you. Yatin, you excel at your job!

Rogers is a garbage company. I was unknowingly blocked from partner towers because I used them more than Rogers. Rogers declined to notify me. So in trying to problem solve what was happening I drove to the Kamloops Rogers store and explained the issues that I was having. They sold me a new sim card that I didn't need and sent me on my way. No help at all. Looking forward to my contract ending and finding a provider that actually cares about it's customers. UPDATE - Despite their virtue signalling response, I sent them my contact information 2 weeks ago and have heard nothing. They don't care.

Just came in the Roger's in the mall to see about getting data added to my son's phone. I was helped by a salesmen named Yatin. He was extremely helpful and went out of his way to make it work for us. He even stayed late when the mall was closed. I highly recommend him for all your cell phone needs. If there's a way to make it work He will find it.

Yatin is very knowledgeable and customer-friendly person. Highly recommended.

Great store and customer service experience at store the staff was really helpful.Vishal did a amazing job.