I only wish that there was a "0 star" rating for the worst property managers in Australia. The brief synopsis: the house we rented was feral when we moved in and hadn't been cleaned by previous tenants. There was chips in the paint and trash left in the back yard. They claimed against the previous tenants bond, but never did any of the repairs, never collected the trash, and never cleaned the house. I had to pay for it all out of my own pocket in order the make the house liveable for my family. For my almost 2-year tenancy, they never carried out a single inspection on the property. They couldn't manage to give me access to the "tenant portal" for access to my statements. I had 3 property managers within the first 6 months and was never informed of any changes. They were an absolute nightmare to deal with on every level. Only the most recent property manager (Carina C) was a positive experience. She was polite & professional - if completely thrown under the bus with probably way too much work for one person. Now that I'm vacating - I left the property in BETTER condition that when I moved in. I repaired all of the aforementioned chipped paint, re-seeded the yard after R&H ruined it (that's a whole other story) and I hired professional cleaners - even though I had to pay for the last tenants cleaning out of pocket as well. But of course, they're claiming my bond against a faulty countertop that developed a hairline fracture from incorrect installation. I would NEVER suggest you rent a property from these thieves - and considering how little they cared about how I used the property during my tenancy - I would suggest any investors should find other property managers. Unless of course you want people living in your property without them ever checking in on them and living there on no-lease (which they never renewed, probably because it got lost in the hot mess of their operations). I could've been living in squalor and destroying the property and they would never have known. In summary: RUN.

Raine & Horne Rouse Hill have been managing 2 of my properties for the last 5 years, I have been with other agencies in the past and had a bad experience. The service Raine & Horne Rouse Hill provide is second to none, there attention to detail, communication and professionalism gives me piece of mind knowing my properties are well looked after and there values are protected. If your a landlord looking for an agency I won’t go pass the team at Raine & Horne Rouse Hill Branch.

Put my property in the hands of R&H Rouse Hill to manage only to have them treat the property like junk. Property was basically passed through 3 different R&H agents (due to them leaving which is not an issue) but the issue was their communication - they never communicated and informed of a change of agent looking after the property only until I physically called up to ask. Emails were never replied to when sent to the agent, deliberately ignored my requests for documents the landlord is entitled to (such as issued key and fob register, etc). To make matters worse, they lied about not receiving the tenant's ingoing inspection report when it had been received + lost the keyfob issued directly for R&H's property manager's safe keeping. Tried to contact the Director for an explanation only to have him runaway from the situation and ignore my many emails - very poor client/customer service. So utterly disappointed. Will definitely NOT recommend!

Very bad tenant experience. I have been chasing the team for more than a week to speak to the agent, first about open home and then checking status of our application, all the time the contact provided(of reception) doesn't forward the call to the agent or the agent never calls me back. I feel pity for the house owners who give their properties for rental to this agency.

I have been a client of Raine & Horne Rouse Hill since February 2012. As a Landlord with 6 properties under management during this time and as a Vendor having sold 7 Properties. I would like to acknowledge their professionalism in all facets of their services provided to me. The 7 properties I have sold with Raine & Horne Rouse Hill have achieved Sales prices above my expectations, and in a timely manner. I am super impressed with their courteous and professional communication on all levels. Raine & Horne has helped me over the past years to make numerous and precise decisions which has personally benefited our family. I can personally recommend the Raine & Horne Rouse Hill team for all your Real Estate needs. I have no doubt that the team will assist you very well having referred many friends to them and everyone i have referred has been amazed at the service received. Thanks Gary, Raza and the Raine & Horne Rouse Hill team. Regards Peter

After a sudden and devastating death within our family, my mother decided she needed to relocate asap for a fresh start. We found a home listed through Raine&Horne and met Carina Catanzaro at the open inspection. After briefly discussing our situation, she assured us that she would assist us as much as she could in obtaining a property if our paperwork was in order and finances allowed. Within 24 hours, Carina had checked our paperwork, passed on our application and got my Mother approved for her new home. Carina alone took what was already a stressful and painful situation and brought a bit of light back into our lives. Our family could not thank her enough for her help over the last few days. I would highly recommend Carina and the team at Raine&Horne for anyone who is moving with urgency and is looking for a swift and easy application process.

The professionalism & courteousness of Raza & his staff at Raine & Horne Rouse Hill, surpasses any experiences I have had with other real estates. Always willing to help, nothing is ever a problem. I cannot recommend them highly enough. It isn't very often these days you get such responsive help.

Raine & Horne Rouse Hill managed our property for over 12 years and recently help us sell. I cannot say enough good things about Raza and his team. We have been well serviced by the property management team and in recent years Carina has been exceptional. If you are looking to sell your property in Rouse Hill contact Raza, he is amazing, knows the market, develops a sound strategy and delivers. We had a buyer above our expectations in less than 2 weeks.

Raza was fantastic through the process of selling our home. Raza was always in touch throughout the process, held countless inspections and worked tirelessly to get an outstanding result. Having him involved, particularly on the day of the auction, took much of the stress and worry out of the process and allowed us to keep everything in perspective. He handled things confidently and was reassuring throughout the process. Raza’s experience and market knowledge is excellent and it was the best decision of our lives to have Raza and the team on our side. He was always prompt , courteous and managed our sale incredibly well and always with a positive outlook. He was not scared of standing in the sun all day. Raza has restored our faith in Real Estate agents and we highly recommend Raza and the team to anyone looking to buy and sell.

I am absolutely blown away by the dedication shown by Dori Rizk in convincing me to come on board with R&H and getting me a result I thought was impossible. He has been so helpful and really knows his stuff. I am so glad he convinced me to trust him and really look forward to any future dealings with him. THANK YOU SO MUCH DORI!

I would like to thank Dori and team for conducting inspections/open homes for my property and was leased with in 4 weeks of handing it over to the team. I am hoping that Dori and management will take care of my property and the tenants. Thanks

Great to work with Dori to rent our property. Cool and calm person. I can recommend him to everyone.

We decided to change our real estate to Raine and Horne, as suggested by a friend. The process started just before Christmas break. Dori Rizk has done a great job since we contacted him to help us through the leasing journey. He has been very flexible and proactive. Considering the two weeks shutdown during Christmas, he quickly found a tenant for our property doing multiple open homes. Dori also provided suitable suggestions and kept in touch with us for every single matter, which was also another highlight of our experience with him.

I have had the pleasure of working with Dori from Rouse Hill Raine and Horne. He has been the easiest agent to communicate with as a landlord and ensures the upmost quality of business.

Raine & Horne Rouse Hill have extremely professional, and experienced agents and brokers. Fernando Capati is the best real estate agent I have dealt with. He was so patient, so helpful and very supportive throughout the process. Highly recommend.

I recently found myself looking for a new rental property I knew the rental market was awful and properties hard to secure. I imagined the juggle of searching for a home and planning a funeral for the recent and sudden passing of my Mum. I met Carina Catanzaro, Property Manager from Raine and Horne, through a property inspection and my fears were put to rest - with compassion and professionalism, she assisted me with the process of viewing, applying and ultimately securing the perfect home. Carina replied to emails, ensured follow up phone calls and made the experience the complete opposite of what my mind had conjured. Whether my application was successful or not, I still would be thankful to Carina from the Raine and Horne team for her patience and assistance. Thankfully, I now have a beautiful new home to start fresh. Thanks Carina !

Applying for and securing a rental through Raine and Horne was super easy. I was kept updated through the whole process and my questions were always answered very quickly and professionally. The staff have lovely customer service as well.

Chloe Jackman is no doubt the best property manager we have had in our 10+ years of property investment. She knows her things and she’s been doing great job managing our properties. Thank you 🙏🏻 for your professionalism and always actively looking after our interests as well as our tenants. Keep up the good work and we wish you well and continue success always.

Our experience finding a new home to rent in Rouse Hill has been a great one for a number of reasons. The first, and foremost, is the initiative and connections made first via on-line discussions and then a phone call, with Property Manager, Carina Catanzaro. This led us, to the realisation that applying for a house (forms were all ready to go from our end) after an inspection by family members on our behalf was what we did next. From 2 hours distance from Rouse Hill, and wanting a house closer to family and more, we waited to hear the outcome on the following Monday. We couldn’t have been more delighted that our “FIRST” and only rental application in over 5 years was successful. From that day, many others who work at Raine and Horne Rouse Hill, have been courteous, kind and welcoming. We look forward to years ahead, in our retirement, renting this house through Raine and Horne, and value the high standards of work and communication done by Carina Catanzaro. Denyse & Bernard Whelan.

Carina and the Team at Rouse Hill did an excellent job at managing my property for over 2 years. I never had any issues throughout the Covid period. I was always able to contact my property manager or get a prompt call back. Would recommend R&H to those in the area.