We got our phone and passport stolen during a tour organised by amigo tour, it looked like the guide was friends with the robber. Do not book with them.

Today I can't began to describe what I felt that day and how my husband and I were treated. We were promised a English tour guide but the lady spoke what seemed to be scripted and limited English if she spoke to us at all! We were left without directions for our first tour police had to tell us where to go. We were in line waiting to go in the museum when we were stopped and embarrassed in front of people waiting in line, we were told we had to pay to come in because someone took our place in line. The tour guide did not keep count of the group or people in line , she told me to pay to go in the museum and I told her I wasn't going to pay since I already paid for the tour. The tour continued and she still spoke Spanish and ignored the English speaking people as much as possible. She explained everything in Spanish even when being addressed in English. We were left ALL THROUGH OUT the tour with no translation. Finally we were kicked off of the bus in front of everyone and given random directions to go across traffic and up the street and left and right etc to get back to our drop off pick up point . When I confronted them I was forcefully told no and traffic was the reason why they didn't drop us off. I told her that I was a tourist and I didn't know where I was and the passengers agreed that we should be dropped AT OUR AGREED DESIGNATED PICK UP DROP-OFF POINT they didn't NOT CARE!! They would not move the bus until we exited!! We were lost of course,For over an hr in downtown Mexico City!!! A police officer had to helped us. We also couldn't use the bathroom on the bus the driver said he had to start the bus back up to let my husband use the bathroom. Also my husband and I were the only person for this pickup and drop off point. They felt no need to drop us off no integrity!! No regards to our safety or business ethics. The embarrassment and second hand treatment was unbearable to say the least. If you want to be humiliated and stranded on the side of the road because of TRAFFIC then this is the tour for you and your family And yes we reached out to you (AMIGO TOURS) you have yet to reply to the booking number we sent in email.

(Translated by Google) * IMPRESENTABLE * I booked a tour with them and they never showed up. The excursion was to Xochimilco, in Mexico City. At the time of booking we received a confirmation email with a meeting point and a specific time; We arrived 15 minutes before the agreed time and after an hour of waiting nobody came. Also, they are not available at any contact number. Total, we ran out of money and without excursion, A SCAM. (Original) *IMPRESENTABLES* contraté una excursión con ellos y nunca aparecieron. La excursión era a Xochimilco, en Ciudad de México. En el momento de la reserva nos llegó un email de confirmación con un punto de encuentro y una hora determinada; llegamos 15 minutos antes de la hora acordada y tras una hora de espera no vino nadie. Además, no están disponibles en ningún número de contacto. Total, nos quedamos sin dinero y sin excursión, UNA ESTAFA.

Marco was amazing! He was very entertaining and knowledgable during the entire tour. You can clearly see his passion for Chichen Itza and he gave great recommendations when we reached the buffet lunch and cenote. 10/10 would recommend to anyone that wants a good time.

Very nice tour with Marco and the driver Henrique. Lots of explanations around the Mayan culture and enough time to explore. We took the early option to beat the crowds and indeed it was absolute perfect before 9am, when most people start to arrive at the site. Great experience!!!!

December 8, 2023 Marco and Rodrigo were excellent! I cannot recommend these two enough. They were extremely informative, funny and considerate of the group. They set up our tour so we were the only group at the Cenote and enjoyed a meal early with no crowds! Rodrigo was an amazing tour guide for us English speakers and gave us a great view into his Maya heritage. Worth every dollar and I highly recommend booking directly to save you hundreds of dollars.

We booked Amigo Tours through Expedia for our trip to New York City and it was great! Jorge our tour guide was extremely knowledgeable and informative about the boroughs throughout NYC. He was very kind and funny as well which made this tour even better. I would definitely recommend!

Our tour was great Marco and Rodrigo were very knowledgeable and professional they translated back and forth between Spanish and English flawlessly. Great guys! Great Tour.

Vincente was an amazing guide to my trip to Chichén Itza. He was very knowledgeable and explained us the most astonishing Mayan history. We started off at the hotel around 6 in the morning and were taken to plaza for Mayan collection and buffet. Then we visited the amazing Chichén Itzá and finally had a refreshing swim in the Saamal Cenote. Also, our trip included tequila tasting as well which is good if you would like to taste and get some tequila back. Not to forget our driver Pedro who took us to places in time. Overall, this trip was amazing and I would definitely recommend. Tour : Chichén itza all inclusive with Valladolid and tequila tasting

Long but a good trip The bus arrived on time at the hotel for pick up. Juam, the guide was informative and shared the history of the places we visited and also gave us tips about the street vendors and buying souvenirs at the attractions. We reached our first stop, Valladolid city, at 8.30. I personally did not find this interesting. Then we left for Chichen ltza where we stopped at a rest stop before reaching the attention. Here, we paid the 35 usd entrance fee and also got a coffee and some bread. The food was just ok. Then we left for Chichenltza and arrived in like 15 mins. We had a guide, Francisco, who shared the history of the place for an hour, and then we had an extra hour to explore by ourselves. It was too hot and humid, so we reached our bus early for AC lol. We started from Chichen Itza at 12.10 PM and then reached the Cenote at 2 PM. We were given the token for buffet lunch, and it is up to us if we want to swim in cenote first, and then do the buffet lunch or the other way. We did the swim first. It costs 3 usd for a locker or a life jacket or a towel rental. We spend 30 mins swimming and there are showers and changing rooms available, which were decently clean The buffet lunch had good vegetarian options. Beans, vegetarian empanadas fried toritillas, tomato spaghetti, pasta plain rice, rice pudding, and a lime soup. Though we spent 1 hour picking up other passengers in the morning since we were 2nd to be picked up, we were dropped 2nd in the evening :) Overall, it was a tiring but enjoyable trip. Thanks to Ricardo, our driver, for a smooth ride.

I booked a tour through Expedia and had the pleasure of learning from Ruben, accompanied by Freddy. Yes, you have to pay an additional charge for the Chichen Itza tax (which was explained when you selected the trip type) which was a few dollars more then if you got the tickets on the premises. At the end of the day you’re paying for the experience and safety of local led group travel. Unfortunately some of the stops were limited to approximately 25 min, but In hindsight after a 12 hour journey through the Yucatán I can understand why. Overall I valued my time and I’m happy that I did it!

(Translated by Google) Try the tours he has and the accommodation in the historic center (Original) Prueben con los tours que tiene y el hospedaje en el centro historico

(Translated by Google) I treat poorly with their clients, a tour agency not recommended, we change buses and send us in dirty, dirty and full of busses bus (Original) Trato mal con sus clientes, una agencia de tours poco recomendada, nos cambio de bus y nos mando en bus sucio, mugroso y lleno de sancudos

One of the best tour I’ve been part of so far. Got picked up from my Hotel and the driver was on time. Got transferred to a coach bus with an excellent driver. We had 2 of the best tour guide Marco and Rodrigo guiding us. They both were very knowledgeable and always ready to answer questions you may have. Overall I definitely will be booking any future tours with Amigo Tours. Highly professional and efficient.

Super horrible tour company. AVOID AT ALL COST. I booked a trip to this lake called Chapala and they offered pick up here in Guadalajara. I went with a tour with another agency and they picked me up at my AirBnB. I contacted them to ask if they could. They said it was impossible (per screenshot from Esdraz). I said I'd meet with them at the meeting point and when I arrived, they canceled my trip cause they didn't communicate it to the operator. I was left hanging for the entire day and could either get my refund or go for another unfavorable trip. Very unprofessional.

This place is ridiculous and in the end an ride share is cheaper. I booked with Amigo Tours for round-trip airport transportation. The car that picked us up was a tiny compact and nothing like the advertised picture. The flight was changed for our trip out and the email I sent was acknowledged and changed. Upon return from Mexico the flight was again changed but no acknowledgement. I sent 3 emails and left message. When the following day we arrived at the lobby as stated at 9 am, no driver. The desk said the driver came at 8:30 and then left. When we called they said the email we sent wasn't more than 24 hours so no change. I told them I wasn't told 8:30 ever, and they said they do pick up times based on flights and travel to airport. I asked why they didn't call to see where we were (sitting in hotel room), and they said it is my responsibility to be in the lobby waiting. I again said there was no specific time given, only a flight time and they told me, "too bad". Had to get a ride share and no refund. SCAM!!!

WARNING! They sell tours knowing the places are yet closed, after collecting the money they will get in contact to offer you a different deal, but won't refund you the money. This is pretty much a scam to me.

We toured with Marco guapo on January 24, 2024. This was the first tour we did to start our Cancun vacation and I just want to say it’s going to be hard to beat! The tour started early which was such a big advantage. It was way less crowd and way less heat. Very enjoyable all throughout. Marco is an amazing guide, he was funny, captivating and so so informative. The buildings would have just been buildings if it weren’t for the guide. It opened my eyes to how wonderful the mayan culture and civilization is. Overall, I cannot recommend this enough. Very comfortable bus, with bathroom. Manageable group. Plenty of time between attraction. Perfecto! ❤️

Marco is the absolute best!!! He really knows his history! We learned so much from him today!!! Enrique our driver was like Speedy Gonzales and got us there early enough to beat the crowds. Thank you to the whole team Marco Diana and Enrique you are awesome!!!!! Our visit was December 21st 2023

December 15, 2023 tour! It was absolutely AMAZING. Marco and Diana were spectacular. They are both super knowledgeable and make this trip unique. Marco really makes this trip with a mixture of professionalism and his jokes had us dying. Definitely recommend this tour, you are shown things that otherwise would be missed, while having guide who knows how to make everything fun from beginning to end.

Such a wonderful experience with Marcela and Rodrigo. Marcela has an exquisite knowledge of the Mayan culture both past and present. While Rodrigo has roots in the Mayan culture and really brings the Chichén Itzá to life with both historical tales and the science to back up the history. Absolutely breath taking and worth every penny and minute. I also enjoyed the Chichikan Cenote. I was terrified to go in. But I got brave and went it. So worth it!

Excellent tour company in Mexico City! All guides were friendly and knowledgeable. Took excursions to Teotihuacan, Xochimilco, Coyocan, the Frida Kahlo Musuem, the National Museum of Anthropology, and the Zocalo with them, and enjoyed it all. Highly recommended.

(Translated by Google) I liked it a lot. Fabio's explanation was simply excellent and the patience and responsibility in bringing the group together was very invaluable. I meant to be a responsible supet person The A1 driver (Original) Me gusto mucho.la explicacion de Fabio fue simplemente excelente y la paciencia y responsabilidad en juntar el grupo fue muy inapreciable quise decir que es un apersona supet responsable El conductor A1

(Translated by Google) We did the tour of the basilica of Guadalupe and Teotihuacán, Diana and Rosa María are excellent guides, friendly, lively, you can tell they like what they do. Highly recommended on tour (Original) Hicimos el tour de la básilica de Guadalupe y Teotihuacán, Diana y Rosa María son excelentes guías, amables, animadas, se nota que les gusta lo que hacen. Muy recomendado el tour

Marcela was warm and welcoming for our tour. She showed us amazing sites, and explained the history and Mayan cultural in a way that brought it to life. Rodrigo was our guide at Chichén Itzá. His passion for his people brought the site to life. The clapping to balance energy, was magical. I highly recommend jumping into the Chichikan Genote, and then floating under the falls like Marcela recommended. Overall amazing tour.

Booked the trip through Expedia. I did the NYC boroughs tour and had Jorge as a tour guide and Jose and the driver. They were beyond awesome! Jorge had such interesting tales and jokes that the trip felt like it went by so fast! He made the trip very interesting. Loved it!! They deserved a lot more tip than I had on hand! Jorge knew so much and I learned a lot!! Perfect for me because I love culture and history.

The tour started very early at around 5:30 am but this was okay as we slept on the coach which was very comfortable. Our tour guide Rodrigo and driver Jorge we’re both very good. Chichén Itzá was good, we got there early and there weren’t many people there. Rodrigo was very knowledgeable about the Mayans and the sites and had pictures and extra information on hand to show us. We were then taken to the buffet and cenote after which was one of the best sites I’ve ever been to I Would definitely recommend. The best advice I’d give is to always be on time when at the different sites, because the coach will leave you if you don’t turn up on time.

Booked the Chichen Itza tour via Viator and it was amazing!! Information about pick-up time and place were well in advance and everything turned out just fine. And it sure was my lucky day, not only a great driver in Luna, but with Frank and Rodrigo probably the best guides one can have. Being Maya men themselves, they were able to tell us so much about the history and culture of the Mayan people and Rodrigo actually grew up at the Chichen Itza area. And he told us how to make the best pictures! On the way to Chichen Itza there was a short stop at Valladolid, a stop at a Mayan handcraft centre ( no pressure whatsoever to buy ) and on the way back to Cancún the tequila tasting, an excellent lunch and refreshing swim at the cenote. Thank you for this wonderful day!! Kind regards Hendrika

Rated high on Trip Advisor for a reason. This was a great excursion. Marco and Filipe were amazing guides! We did this excursion on the second day of our trip in Cancun. Booking was easy on Trip Advisor. We chose the option to have them pick us up at our hotel. Being tourists and the meet-up time at 6 am, we did not want to meet up in an unfamiliar location. The day before our trip, they emailed us our confirmation for pick-up. The van arrived on time at 6:25 am with one couple already in the van and we went to pick up another who did not show up. Our van shuttle took us to a bigger bus where we met the rest of the group. There is a preservation tax of ~ $30 USD per person that is preferred to be paid by card before boarding the bus. We board the bus and off we go. We travel for about 1.5 hours before Marco (our tour guide) gets up and starts letting us know how the day is going to go (Valladolid, Chichén Itza, Cenote swim) and also that we crossed into Yucatan Peninsula and gained an hour. He then starts to give a very detailed history of l Chicken Itza and tells us about all the people in this area. We stop to see Valladolid a traditional town in Mexico for about 15 min before heading off to lunch. When we arrive at lunch (about a 15 min bus ride) we were greeted by the Mayan people who hosted the groups for lunch. We do a little shopping in this their store (they accept card) and then we're off to lunch next door. Lunch was some pork tacos and some sides. The food was decent. We board the bus and off to Chichen Itza. This place is a historical landmark and Marco knew a great deal of the history. He knew where to take us to get some of the best photos too. After about 2 hours we board the bus and off to the cenote. Once here Marco explains we will need to buy a life vest (required) and a locker (optional). The cenote is an amazing experience, it's cold at first and then you'll get used to it. There are places for you to jump off or ease your way in with stairs. It's about 150 ft deep so if you can't swim stay near the doc. Marco had the "lifeguard" give us a warning so we could change and get back to our bus to get back to Cancun before dark. The bus dropped us off at the bottom of our resort to save time stopping at 10+ resorts. Would recommend. Don't book anything else on this day. You will be gone all day. Bring snacks too, it can be a long day.

Such a fun experience and great tour company! Our guide Ulises was super kind and helpful, as well as a fantastic guide. We did the Chichen Itza tour with cenote swimming and tequila tasting, all were great activities! The swimming was the perfect way to end the day. :) We booked through trip advisor and had a great time!

Pending review It's a 12 hour trip, so prepare for the day! Our tour guides were Beto and Julian and our driver I believe was Victor. They arrived on time at our pick up location at the Beach Palace. They were very informative during the bus ride making sure that everyone was paying attention to the instructions to make sure the stops could be as smooth possible. Beto is a treat to learn from. You can tell that he is completely dedicated to sharing the culture and history of the Mayans. It was very humbling to learn from him as you could tell he was trying to share his passion. I wonder if he was ever a teacher because he was very good at imparting wisdom and he's also quite funny! The first stop was an artisan market just a few minutes away from the Chichen Itza. We stopped for about 30-40 minutes. Beto was able to arrange a blessing from the Shawman which was very nice to be a part of. They also serve a sweet bun/roll and coffee. You also have a few minutes to shop for souvenirs and use thr bathroom if you need to. The next stop is the Chichen Itza! It is very hot!! There are lots of vendors! And you have to pay to go in. I wish there was a bit more time to explore the grounds, but it was definitely helpful to learn the history of the grounds so that we could appreciate why we were there. After the Chichen Itza we headed to Vallodolid for a quick stop to see the town and take photos or grab treats and then we headed to Chichikan to visit the cenote, have the buffet lunch and tequila tasting. You could complete these 3 in any order you wish as they are all on the same grounds. The buffet lunch is good, the tequila tasting does not last long but you do get to try some very yummy tequila. The day ends there and at the first stop back, some people get off are driven back in a van to their destination. Those staying on towards Cancun got dropped off after. The guides were kind enough to offer those of us who came from pick up points a chance to be dropped off closer to our hotels. Super nice of them since they knew we were tired. I would recommend this tour to everyone! Just know what you're getting into as it is a full day out, the weather is hottt and the AC on the bus is sometimes not strong enough. Bring a fan and lots of water! Thanks for the tour Amigos! I felt very safe the whole way through!

Jorge was my tour guide in New York, he was very knowledgeable about everything! He was really nice & kept us engaged. What an amazing tour & photo opportunities. Would recommend to any & every one!

We had an amazing experience with Amigo Tours on their Chichen Itza, Valladolid, and Cenote tour. Marcos, our guide, was punctual and the bus was comfortable. Valladolid was charming, and we had a pleasant stop there. The highlight was the Cenote, where we enjoyed a refreshing dip and a delightful lunch. Rodrigo, our guide at Chichen Itza, impressed us with his knowledge and passion. The return journey was smooth, and we arrived back at the hotel feeling grateful. Amigo Tours provided exceptional service, and we highly recommend them for a well-organized and memorable tour. 👍🏻👍🏻

Highly recommend this tour. We were lucky to have Marco as our guide. It was an early 4.20 a.m pickup but totally worth it as we virtually had the place to ourselves as the first bus in the carpark (as promised)and with over 30 years experience Marco made the visit special with his knowledge. After lunch we went to swim in the Cenote which we will never forget thank you Marco sorry forgot the drivers name .

We booked our tour for Chichen Itza which was a full day tour that included a trip to Valladoid city, a buffet, swim to a cenote and tequila tasting. Not a bad tour for the price you pay. Our tour guide Marcela was knowledgeable and amazing. Shoutout to the “sexy” people. Rodrigo gave us an amazing tour of Chichen Itza with a lot of stories and history behind it. He also gave us the best instagrammable spots. The only issue we had was the rushed trip after chichen itza. We barely had time to swim to cenote which we didnt end up swimming because of time crunch. The buffet was okay too. Technically you are only paying for the trip to chichen itza and food, but swimming in a cenote it just non existent. I would recommend it if youre on a budget and want to experience chichen itza andit history. But the rest other things are okay!

We book a bus tour with Amigo tours to Valladolid, Chichen Itzá and Cenote. It's a long tour so plan accordingly. You leave very early in the morning and come back in the late afternoon. It's definitely worth it. Vicente and Jose are great tour guides. They were telling interesting facts and stories about the Mayan civilization. You stop for lunch at mayan village. You'll have a chance to buy souvenirs. There is tequila tasting included as well. You can swim in cenote...it's amazing. It was great experience.

Well to be honest… amigo tours and I got off on the wrong foot! I had booked the vip package which included hotel Pick up only to be told late the afternoon the day before that my hotel wasn’t in the pick up area. Called Expedia to cancel and they wouldn’t allow me to on the tour operators end. Yes it was under 24 hours but I wasn’t getting the full service I paid for. So this now included a 25 minute walk to the pick up Point at 4:20 AM. ( usually walking isn’t a big deal but I have a painful injury at the moment) Very grumpy! Lol. Well to say that Daniel and the driver( bus 2021) were able to turn the day around for me would be an understatement! Fun and informative. When we arrived at Chichen Itza We all had the absolute pleasure of meeting our local Mayan guide Rodrigo. It was the BEST tour I have EVER had. Of course the site itself is incredible but I’m so glad I resisted the urge to go off by myself as some reviews had encouraged others to do. The knowledge, humour and pure awe inspiring gift he gave me with his narration throughout was amazing. It was unforgettable… got back to the hotel and started googling all we had learned as his passion has made me obsessed with the history. The buffet lunch ( not normally a fan of mass dining)was pretty good and they def had the vegetarian options that were advertised - which has not always been the case in Mexico. The staff super friendly and organized! Tequila tasting and cenote swim were also excellent!! Thank you for the unforgettable experience!

Amigo Tours, to the Chichen Itza English tour, through Trip Advisor, was amazing! So well organized! Our tour guide, Marco, was knowledgeable and shared the history with insight and humour. The Buffet lunch was delicious. You do have to pay for alcoholic drinks but Coke, Orange and water was included. Swimming in the Cenote was a memorable experience. So picturesque! The 5:30 AM pickup from the hotel in Cancun was worth it. As Marco promised we beat out many other tourists so there was no standing in long lines. The bus driver, Ephriam, took us smoothly to our destinations. The bus was very clean. I recommend wearing a hat and bringing an umbrella. We rented an umbrella and it was worth it! The sun is very hot. Thank you, Marco, for running such a well-organized and informative experience. Highly recommend!

Emmanuel and Fabio were amazing! We would highly recommend Amigo Tours!

I have to express my extreme disgust at Amigo Tours terrible customer service. I booked the Isla Mujeres Catamaran tour. Upon arriving, we were bombarded with staff offering to upgrade us to a bigger Catamaran with less people for 50 USD. We were impressed with the Catamaran so we agreed. As we were about to pay, the employee tells us that the trip is no longer available, but that the more expensive one is available for 60 USD (classic bait and switch). We declined the offer and decided to stay with our original booking. As we were waiting for our Catamaran to arrive, we were approached by another staff member, with a more New York vibe, offering us the same, more expensive Catamaran after we already declined. The Catamaran we originally booked arrived and I interrupted her to let her know we had to go. She said they won't leave without us, because they need approval from her to leave. After being harassed for so long, we agreed to the offer, and only AFTER paying were we told that it was no longer available. After being tricked TWICE, we were fed up and decided to cancel the trip altogether. I have never had such a terrible experience. I then had to argue with them to refund my docking fee. They still insisted on trying to take us on another Catamaran, while offering NO discount or bonus.. Amigo Tours ruined my last day in Cancun, and possibly any chance of me coming back to Mexico.

The personnel at Amigo Tours were quite eager to have our experience reviewed. Even the tour bus was wrapped with advertisements. OK. We stayed at a hotel that they did not service for pickups so we found ourselves on the Cancun City Bus at 4:30 am to meet a 5:05 pickup at a hotel several miles away. There was some confusion as to where the exact pick up site was. When the bus arrived, there was more confusion. I booked and prepaid this tour in advance before we even left home, using a major credit card and going through a website. I had the booking receipts, booking numbers, confirmation numbers, and we were in the right place at the right time. But there was still a problem. the site I booked from acted as a clearing house to the tour provider, which was Viator Tours. Viator handed the tour off to their Cancun partner, Amigo Tours. No one would accept responsibility when our name was not on the tour director's list. He took photos of my confirmations with his cell phone and sent that into the office. He agreed to allow us onto the bus, since it seemed that we had indeed paid for this tour, but first he demanded the $406 mxn tax for Chichen itza, which we hadn't understood we needed to pay. Somewhere along the line, our reservation was just plain lost, since there were so many middle men. We did settle this and went on to enjoy the tour. I am still confused about this, as I wondered if I were not being set up for a bigger tip, as it seemed that we got extra 'treatment', by being allowed on the bus without the proper registration. Marco was an excellent guide; he was quite knowledgeable about Chichen Itza and Mayan history; he had studied the ruins in courses, books, and personal visits. He has also led many tours. He did tell us much of the historical details on the bus as well as 'selling us on a Mayan Birth certificate', which we did not buy, but he also let us sleep during the first half of the 123-mile trip from Cancun City. The tour included a stop at a Mexican Plaza to give those who wished a chance to shop, and then we picked up our boxed lunch. We arrived back in Cancun at the late afternoon in time to have a nap before dinner. We chose this tour as it arrived at Chichen Itza early and we were accompanied by the archeologist tour guide. This was my first time booking anything through that website, but I have used Viator Tours before with excellent results. I am not sure what happened here.

Alejandro and Pedro were awesome. Pedro is a safe driver. Alejandro is a very nice tour guide gives a full presentation, answers questions. Would highly recommend

I've been to many of the world's most famous ancient sites, and I can say for certain that the guide we had today at Teotihuacan - Emmanuel - is hands down the most passionate, enthusiastic and energetic guide I've ever had. Anywhere. He was prepared with a backpack full of photos, maps, charts - something you rarely a guide do. He took a fantastic amount of pride in his job. Just go on the tour with the knowledge that it will take you to a tourist trap for lunch where the prices are absurdly overpriced. But they serve free tequila, and the lunch was great so hardly something to complain about.

We took a tour to Chapultepec Castle and the Museum of Anthropology. Our tour guide's name was Mario. He was very informative and pleasant to be with. He was more than willing to answer questions and tend to our individual needs ie: rest when needed and bathroom breaks. I would highly recommend Mario for any Amigo tour.

Tour guide was very knowledgeable, fun tour but I can't give them 5 starts since it was hard to hear. The tour guide would benefit from the use of an amplifier.

(Translated by Google) Terrible service I would NEVER recommend it ... we hired a tour to the pyramids I tried to contact them to have details of the meeting point and all the phones they provide are out of service I asked for a working phone number and they did not provide me with any ... .I requested by email that they communicate with me, they never did ... they never specified the exact meeting point I was waiting 3 hours I never saw the guide ... he left they marked me as NO SHOW I lost my money and my time is a Total fraud .... AWFUL Everything ... I would NEVER hire him again or recommend him (Original) Pésimo servicio JAMÁS lo recomendaría...contratamos un tour a las pirámides traté de comunicarme con ellos para tener detalles del punto de encuentro y todos los teléfonos que proporcionan están fuera de servicio pedí número de teléfono que funcionara y no me proporcinaron ninguno....pedí por correo electrónico que se comunicaran con migo jamás lo isieron ....jamás especificaron el punto exacto de encuentro estuve 3 horas esperando jamás vi el guía ...se fue me marcaron como NO SHOW perdí mi dinero y mi tiempo es un fraude total ....PÉSIMO Todo...JAMÁS lo volvería a contratar ni lo recomendaría

Could not find the place

(Translated by Google) I do not recommend anything this very expensive agency its buses are dirty and without air conditioning I do not recommend the boring and very expensive Peña Bernal tour, very bad service at Puerta Lobo del lobo (Original) No recomiendo nada esta agencia muy cara sus autobuses son sucios y sin aire acondicionado No les recomiendo el tour de la Peña Bernal aburrido y muy caro muy mal servicio en la Puerta Lobo del lobo

(Translated by Google) Excellent tour and very good guide, I congratulate you (Original) Excelente tour y muy buen guía, los felicito

(Translated by Google) Mr. Antonio and driver Juan are to be congratulated, very attentive and helpful. Mr Antonio, our "Pope" is a gracious person and an excellent professional. I indicate. (Original) Sr. Antonio e o motorista Juan estão de parabéns, muito atenciosos e prestativos. Sr Antonio, nosso "Papa" é uma graça de pessoa e um excelente profissional. Indico.

As a photojournalist, I have the privilege of traveling a lot and visit amazing places. I was pretty excited to see Chichen Itza with my girlfriend. We organized our whole trip in Yucatan ourselves, but decided to plan our visit to Chichen in advance. So we bought the tickets to Amigo Tours. We were told to wait at a meeting point at 8am. A guide in a blue shirt with a Amigo Tours would be there (he was supposed to arrive with a group of people from another place). We arrived at 7:50 am. At 8:00, nobody. 15 minutes later, nobody. Meanwhile, everybody was entering the site… I noticed a guy with a hat and a dark shirt, in a corner. No Amigo logo sign. I asked him if he was Amigo tours he told me yes. OK. I showed him the voucher. He did not have our tickets ! So he went to buy them. He never apologized. Spoke mechanicaly in both spanish/english to the group. We entered the site at 8:30… I was so peaced off that my girlfriend pulled me away from the group and we ended up visiting on our own. When I asked the company for a refund, they told me the guide was on time… I am usually not the kind of guy who leaves bad comments. But I felt compelled to do it this time, because dishonesty and lie are simply untolerable. Be that as it may, go and enjoy the beauties of the Yucatan peninsula, it is worth it. Benjamin from France

(Translated by Google) We take the Guadalupe and Tenochtitlan tour. Leonardo has been an excellent guide demonstrated the passion for his roots and what he does. Punctuality and historical information provided continuously stand out from the tour. (Original) Tomamos el tour Guadalupe y Tenochtitlán. Leonardo ha sido un excelente guía demostrado la pasión por sus raíces y lo que hace. Del tour se destacan la puntualidad y la información histórica brindada continuamente.

(Translated by Google) I hired "The pyramids of Teotihuacán at dawn with an archaeologist" for Despegar (that's the name of the tour) They fulfilled everything: they communicated with me to agree on the time and meeting point, on the agreed day we left on time and, despite having gone on a Sunday (which gets crowded), we were able to do the whole tour first, comfortably, and by when the place was a sea of ​​people ... we were already finishing !!! The archaeologist who coordinated deserves a separate comment: impeccable, he demolished one by one the arguments of the "information package" that they give us to tourists ... and delved into the truths that sustain this wonderful place !! (Original) Contraté "Las pirámides de Teotihuacán al amanecer con un arqueólogo"por Despegar ( así se llama el tour) Cumplieron todo: se comunicaron conmigo para acordar el horario y punto de encuentro , el día acordado salimos puntualmente y , a pesar de haber ido un domingo( que se llena ), pudimos realizar todo el recorrido primeros, cómodamente, y para cuándo el lugar era un mar de gente...ya estábamos terminando!!! El arqueólogo que coordinó merece un comentario aparte: impecable, fue derribando uno a uno los argumentos del "paquete de información" que nos dan a los turistas...y profundizó sobre las verdades que sustentan ese tan maravilloso lugar!!

(Translated by Google) Excellent Tour to Cholula and Puebla. The phenomenal Antonio guide. (Original) Excelente Tour a Cholula y Puebla. El guía Antonio fenomenal.

Nice tour to teotiuacan

Scam

(Translated by Google) TERRIBLE SERVICE!!! They left us planted on the way back ... the transport left earlier than agreed leaving 8 people stranded in Chichen Itza, we were 2 (I was 5 months pregnant and my husband). We had to take and pay $ 30 to a taxi to get us close to the transport, which had made a stop, risking our lives since trying to get the taxi driver drove very fast (at our request). Very bad attention of the company in the telephone part and especially of its MARCO Guide, which did not care about anything! Not only that he did not mind leaving his clients stranded 200 km from the hotel zone but also while he was pregnant and in the state of nervousness he was in, he did not receive any apologies from him or a rationale or cause for the early return without notifying all passengers. They leave a lot to be desired as a Mexican company. I hope they will be eliminated as tourism providers in Cancun. I am still waiting for a response from the company since no one contacted me even having sent thousands of msj ... horrible experience! (Original) PESIMO SERVICIO!!! Nos dejaron plantados en el regreso...el transporte salió antes de lo acordado dejando varados en Chichén Itzá a 8 personas entre ellas nosotros que éramos 2 (yo embarazada de 5 meses y mi marido). Tuvimos que tomar y pagar 30 dólares a un taxi para que nos acerque al transporte, que había hecho una parada, arriesgando nuestra vida ya que por tratar de llegar el taxista conducía rapidísimo (a pedido nuestro). Muy mala atención de la empresa en la parte telefónica y especialmente de su Guia MARCO, que no le importó absolutamente nada! No solo que no le importo dejar varados a sus clientes a 200 km de la zona hotelera sino que aún estando embarazada y en el estado de nerviosismo en el que estaba no recibi ni unas disculpas de su parte ni un fundamento o causa de la vuelta anticipada sin avisar a la totalidad de los pasajeros. Dejan mucho que desear como empresa mexicana. Espero que sean eliminados como proveedores de turismo en Cancún. Todavía sigo esperando una respuesta por parte de la empresa ya que nadie se puso en contacto conmigo aún habiendoles mandando miles de msj... horrorosa experiencia!

(Translated by Google) The experience was perfect. The LULU guide is perfect. The best is LULU Guide and her company. Perfecto !!!! (Original) A experiência foi perfeita. A guia LULU é perfeita. The best is LULU Guide ande her company. Perfecto!!!!

(Translated by Google) It was very difficult to contact them (Original) Fue muy difícil contactarlos

(Translated by Google) The service is 4th category, they treat very despotic people, especially a gray-haired lady with very rude lenses treats tourists badly. I recommend another alternative. For example, my tour went to Teotihuacan where it is cheaper and how to go in uber than in this lousy and expensive service. Eye not recommended just check the other qualifications (Original) El servicio es de 4a categoría tratan a la gente muy déspotas sobre todo una señora canosa de lentes muy grosera trata mal a los turistas. Recomiendo otra alternativa Por ejemplo mi tour fue a teotihuacan en donde es más barato y como ir en uber que en este pésimo y caro servicio. Ojo no recomendable solo chequen las demas calificaciones

(Translated by Google) They take you shopping rather than walking. They take you to specific places where I imagine there is already an arrangement with the business owners to buy there. We took the tour of Cuernavaca and Taxco and spent more time in a “silver workshop” where they would show us how to recognize authentic silver, but it was a shop where they waited for you with a basket for each tourist to put your purchases there. We lost time in sales talks instead of seeing attractions such as the mine, the Christ of the mountain, or the cable car. I felt very disappointed as a tourist. (Original) Te llevan de compras mas que de paseo. Te llevan a lugares específicos donde me imagino ya hay un arreglo con los dueños de los negocios para que compres ahí. Tomamos el tour de Cuernavaca y Taxco y pasamos mas tiempo en un “taller de plata” donde nos mostrarían como reconocer plata auntentica mas sin embargo era una tienda donde te esperaban con una canastita para cada turista para que pusieras ahi tus compras. Perdimos tiempo en charlas de venta en lugar de conocer atracciones como la mina, el Cristo de la montaña, o el teleferico. Me sentí muy defraudado como turista.

Complete SCAM. If i can give it 0 star i would. Avoid at all cost. Booked a tour with them, had to reach out to them to confirm pick up. On the day of the tour, they did not show up and I could not get a hold of them. If you want to book a tour, go to zocalo and find another agency.

I did a trip to Teotihuacan on the first of January with Rodolfo. He has a master in archeology and was clearly over-qualified to do this job, to our avantage ! He shared his passion with us and you could see that he was concerned that we understand well what Teotihuacan is about. Ask for Rodolfo if you take the tour!

(Translated by Google) Do not hire the Amigos Tour as they are misleading. I bought 2 tickets for “easy access” to the Teotihuacán Pyramids. In the ticket was written to meet the agent of this company in Gate 1, from 08:30 to 10h, to exchange the ticket of the purchase e-mail for the entrance to the archaeological site. We arrived at Gate 1 at 8:50 am and asked ALL the people who were there - guides, security guards, porters - and ALL said the same thing: the agent for this company has already joined a group of visitors. I had to pay to enter the site. I walked absolutely everything and found no one with this company's vest. Do not be fooled. No need to buy in advance, just arrive early and buy for $ 80Mex each ticket. (Original) Não contratem a Amigos Tour, pois são enganadores. Comprei 2 ingressos para “acesso fácil” às Pirâmides de Teotihuacán. No ingresso vinha escrito para encontrarmos o agente desta empresa no Portão 1, das 08:30 às 10h, para trocarmos o ingresso do e-mail da compra pelo de entrada no sítio arqueológico. Chegamos ao Portão 1 às 08:50h e perguntamos A TODAS as pessoas que estavam lá - guias, seguranças, porteiros - e TODOS disseram a mesma coisa: o agente desta empresa já entrou com um grupo de visitantes. Tive que pagar para entrar no sítio. Andei absolutamente tudo e não encontrei ninguém com colete desta empresa. Não sejam enganados. Não é necessário comprar antecipadamente, basta chegar cedo ao local e comprar por $80Mex cada entrada.

(Translated by Google) It was almost perfect: punctuality, organization, goodwill and knowledge and friendliness of the guide Giovana. My only regret is that we spent little time at the Sanctuary of Guadalupe. I would like to have visited all the temples, museum, baptistery and attended a Mass. Of the 3 places we visited, this was the busiest. (Original) Foi quase tudo perfeito: pontualidade, organização, boa vontade e conhecimento e simpatia da guia Giovana. Só lamento termos dispensado pouco tempo ao Santuário de Guadalupe. Gostaria de ter visitado todos os templos, museu, batistério e assistido a uma Missa. Dos 3 lugares que visitamos, este foi o mais corrido.

(Translated by Google) We hire it through CapitalBus. To start we left half an hour late because they sold extra tickets and had to wait for another van to leave at the same time. The van was quite dirty and old, it did not serve the air well and they left much of the way with the windows open. Then the "tour guide" did not know English (there were 2 Canadians) and at the beginning I tried to translate even though almost nothing was understood but after a while as he gave laziness to continue and I try no more. We arrived at 11:30 am in San Miguel de Allende and they gave us a mini tour ppr the cathedral and the cultural center to indicate the starting point but for this already the Canadians had left for lack of explanation. Then everyone wanted to leave type 5pm but the guide told us that 3:30 pm and that we had 2 hours and that they were more than enough to explore: / for what everyone fought that the arrival time was from 8:30 pm to 9:30 pm. We arrived at the city 8pm which indicates that we could have 1 extra hour. We also had a great time and ate deliciously but for us. The van is very regular .. I give 2 stars and the guide was very good people but does not know English and suffered all the way through this. If you can rent a car and more than 4 people go and if they have internet do it. (Original) Lo contratamos por medio de CapitalBus. Para empezar salimos media hora tarde porq vendieron boletos de mas y tuvieron que esperar otra van para salir al mismo tiempo. La van estaba bastante sucia y viejita, no servia bien el aire y se fueron gran parte del trayecto con las ventanas abiertas. Luego el "guia turistico" no sabia ingles (iban 2 canadienses) y al principio intento medio traducir aunq no se le entendia casi nada pero despues de un rato como q le dio flojera seguir y no lo intento mas. Llegamos 11:30am a San Miguel de Allende y nos dieron un mini tour ppr la catedral y el centro cultural para indicarnos el punto de partida pero para esto ya los canadienses se habian ido por falta de explicacion. Luego todos querian salir tipo 5pm pero el guia nos dijo q 3:30pm y q teniamos 2 hrs y q eran mas q suficientes para explorar :/ para lo q todos pelearon q la hora de llegada era de 8:30pm a 9:30pm. Llegamos a la ciudad 8pm lo cual indica q pudimos tener 1 hra extra. Igual nos la pasamos muy padre y comimos rico pero por nosotros. La van esta muy regular.. le doy 2 estrellas y el guia fue muy buena gente pero no sabe ingles y sufri todo el trayecto por esto. Si pueden rentar carro y van mas de 4 personas y si tienen internet haganlo.

We did two tours with Amigo Tours in Mexico City. The Coyoacan/Xochimilco/Frida Museum was good we enjoyed it our tour guide did his best to explain in English. The Teotihuacan sunset tour was good but do know it's not a sunset tour because the site closes at 5pm. We are out by 5pm and proceed to Agave spirit tasting and local gifts - it's ok they are not pushy quite enjoyable. The bus was rather hot, air-conditioning didn't really worked. Overall good experience.

(Translated by Google) It has multiple options to visit with guides that make you pleasant travel (Original) Tiene múltiples opciones para visitar, con guías que te hacen ameno el recorrido

Great tour of Teotihuacan! Was it perfect? No. Was it cheap? Yes. Was our guide Gennaro (spelling????) amazing and well informed. Yes!

Phenomenal tour with Marco. The level of detailed information offered was remarkable. His genuine care and love for the Mayan people is heartwarming. Don’t let the early time get in your way. You get to go back to sleep on the bus. We were the FIRST bus that arrived at the ruins. When we left, there were dozens of buses waiting in line to go in. Early access is the ONLY way to do this.

Jan 24th, 2024. Marco was our tour guide and everything he showed up was extremely accurate. This tour starts as early as 5am but it’s worth it because you will beat all the foot traffic to all the locations. Highly recommend this tour