I’m writing this review on behalf of my mom. She was given a Massage Envy gift card and decided to come to this location as it was the closest to her home. Her first massage was with Lisa who she said while nice, was very light handed and it didn’t really feel as if she was doing anything. So my mom said, no lost (because she had the gift card) and just decided not to go back. Well since she left, the location had been sending her texts messages asking her about her experience and if she would like to make another appointment. She never responded. A few days ago, she gets a call and it’s a representative from Massage Envy. She’s asking my mom how was her experience and my mom was honest with her and said that while it wasn’t bad, it wasn’t good either and she didn’t plan to come back. The lady then told her that she was sorry that that was her experience and asked if they could make it right by giving her a complimentary massage as a second chance. My mom said sure and had her appointment today. Trisha did her massage today and was better than her previous time. She even offered to turn on the heated table (a feature Lisa didn’t offer) and gave my mom a better massage. My mom went to the front to leave a tip for Trisha, and they told her she owed $75. My mom stated this was suppose to be complimentary and explained what she and the lady had discussed on the phone. My mom couldn’t remember her name, but after describing how she sounded, the woman at the desk (Brittany or Brianne) said she must have talked to Ryan. In any event, the front desk woman was polite and vowed to get to the bottom of it. She stepped away and called her boss and that’s when things really got bad. The manager/supervisor, who my mom said she think he said his name was Lexi or something similar, called her from a blocked number and was rude from the start. After she explained to him the conversation she had with Ryan, he told her that it was not a complimentary massage, it was for an enhancement. My mom said “an enhancement for what? I wasn’t planning on coming back, let alone add an enhancement. I came back because your representative offered a complimentary massage as I did not enjoy the first one and was not planning to come back” the manager then proceeded to tell my mom that she just wanted free massages and that the rep she talked to didn’t say that and all but literally called my mom a liar. Then he asked her why was her credit card on file if it was complimentary, but earlier had stated that Ryan couldn’t have booked an appointment without a credit card. My mom told him it was on file from her first appointment. He told her “well you’re going to pay for this.” While she’s on the phone with this manager, the store tries to run her credit card for the $75! Didn’t ask for permission, and at that point my mom was over it. She told him “you called me on a blocked number at 7pm basically accusing me of lying to get a free massage when I literally had no intention of coming back! Y’all store reached out to me!” The manager then stated that it was his day off and he doesn’t want customers to have his personal number. My mom told him well, call back on Monday when you’re on the clock and maybe we can meet in the middle in regards to payment and hung up. I told her don’t pay and cancel her card! Even if Ryan didn’t have the authority to issue a complimentary massage, she did and you should honor it. Or, like my mom was willing to do, pay a portion of the cost. Don’t reach out to customers, ask for their feedback, offer them a free, better experience, then try to charge them and have a nasty attitude to boot! Trisha was nice, Ryan and Brittany was nice as well, but other than that, my mom said she would avoid ever coming to this location and plans to throw away the other gift card she had received for Massage Envy because this particular location has left an impression that she won’t forget or subject other people to by giving away the gift card. One location has tainted our point of view of the whole company, which is sad.

best massage place ever. new management and staff, everyone is very friendly there. my massage was fantastic. they have goodies in the waiting room now.

I generally do not write reviews and I am usually pretty easy going and understanding, however, what I experienced today was absolutely horrible customer service and an overall terrible experience. I would not recommend doing any business with this location. The masseuse Jamie declined services 5 minutes AFTER the scheduled appointment time and I had already been sitting in the waiting for 20 minutes. The location manager, Orien, offered that I could reschedule my appointment. The way I was treated and the whole experience was unacceptable and extremely frustrating as a single parent who set aside an entire afternoon of her work day to be treated like this solely because the masseuse said she could “smell marijuana”. I was absolutely astounded and appalled that this refusal of service occurred with no valid reason and it was 5 minutes after my appointment time, after I had filled out all necessary forms, and over 20 minutes after I had sat in the waiting room. Update: The manager did call and offer me services to make up for the experience that I had the first time. When I went back for the complimentary services I did have a much better experience and no issue.

Be careful getting a holiday package for someone. I was given the Rudolph package for Christmas. It was supposed to include a 60 minute massage + facial and also included $25 gratitude. When I called to schedule I mentioned the package multiple times. I arrived for my appointment early, but when we went back to the room there was confusion. The facialist said I had not scheduled a message. Majority of my facial was filled with complaints about the front desk scheduling things incorrectly. During the facial I was frustrated that my appt was not as I had scheduled it. When we were done we went to the front and they had squeezed me in to get the 60 minute massage. It was impossible to relax during the massage because I was worried about the mess up and what that would mean for me at check out. Again, this was a package deal that I was gifted and should not have paid one cent towards. When my message was over I went to checkout and had to pay $110 more than expected. They charged me for both services separately because of their scheduling mistake. Overall, I am not happy with my experience going to this location of message envy.

First time going here and wow!! Jamie was amazing. Having neck/head pain after trauma and she did a deep tissue massage that included my head/face. This is definitely a monthly necessity for me. Already noticed eye pain gone but I have a bit of a road ahead. Thankfully I found the perfect therapist!!

A relaxing visit with a friendly and polite staff. The waiting room was very comfy with a variety of teas to choose from. My massage therapist listened to me and gave me a wonderful massage.

I love Massage Envy in Canton. Staff is very friendly. Office is clean. Bruce I have been getting massages from since June 2022. I go every 3 weeks. I had horrible Sciatic pain and I can honestly say I am pain free everywhere right now. He is amazing!

I came to massage envy on my search for a new MT, since my last long term MT at another massage franchise is unable to do my massages anymore. I didn't know who to see, and ended up booking with Chad, and am so lucky that I did. The best massage I've had in months, he hit every problem area, was kind, and professional, and only talked when he had specific questions, which I appreciate. Now he is going to be my MT as long as he's available! The spa was clean, and comfortable, and the front staff (Brittany) was very kind, and knowledgeable. I will be going back from now on.

So relaxing!! My first experience here was interesting but in a good way! Minutes before my appointment, the power went off. Despite this, they were equipped to still get me in and I needed a massage in a bad way so I was relieved! Jamie was so nice and did her very best to give me a great massage session. I already booked my next massage and will be back for many more!

First time & worse massage ever. Lisa's hands were cold, pressure uneven and not a full body massage. Done within 48 mins. Waited longer than required for masseuse to come in and start the massage. The front staff is also unprofessional.

Well my husband posted a review but it hasn’t shown up, I wonder why! This place ruined our day and yet to hear from anyone there. Just avoid this place if you want to plan ahead because they will just cancel on you and not care a bit.

Massage therapist are great. The MANAGER is awful! I’ve been dealing with with a problem for months, and by months I mean like 6. She has returned one call of my at least 15. My husband cancelled his monthly program numerous times but because he had massages left they told us that we still need to pay $20 a month until he uses them all. Guess what? He used them all and we are still being charged $20 a month AND $65. I will be contacting corporate and leaving these beware reviews so everyone knows they scam people. I’ll be in next week to retrieve our money back (this time) you will refund me! It is against the law to do what you are doing. Stay away from this place.

Everything about this place is a one star. It’s better if I don’t go into detail. I was so uncomfortable the whole time I was getting my massage in so many ways. Do not waste your money….