So this is what the place looked like when the very rude and uninterested Francesca told us it would be a 45 minute wait to be seated. Why? I can literally count 10 places our party would have fit while she was telling us we couldn't be seated for 45 minutes. But we're getting ahead of ourselves. Let's back up. It's father's day and people like to go out, so my Mother visits Chili's website which mentions they have call ahead seating available. She calls at 11 am to tell them we have a party coming in at 4:30 pm. The woman on the phone tells her that this particular Chili's doesn't do the call ahead seating, they do the app. My mother informs her she doesn't download 3rd party apps and the website specifies Chili's does call ahead seating. The girl takes her name and number and says we'll be on the list at 4:30. We show up and, as expected by this Chili's level of incompetence, we are not on the list. I ask for the name of the morning hostess and the general manager. I am met with the shift manager, Sean, who says he will not be giving me the name of the morning hostess but he "knows who it is and will have a talk with her". Ok buddy. We are then informed there are several parties ahead of us and we'll just have to wait. But none of these parties are unfortunately being seated either. In fact, it's so empty, everytime a new party comes in to ask about the wait time, Francesca informs them it will be a 30-45 minute wait and they look around confused and leave. There is no reason parties cannot be sat. They say it's due to limited staff, but there is enough staff to talk to patrons at the bar, visit Francesca at the hostess stand, and aimlessly clean tables in the back that aren't being used. After waiting Francesca's 45 minutes, we ask about the wait time to which we are met with "we are waiting for the big table at the center to be clear to seat you next." Ladies and Gentlemen, the big table at the center had just been sat not 10 minutes before and hadn't even ordered food. Absolutely not. So we once again ask for Sean and instruct him to move together the empty tables so we can sit, even if it takes a little bit for a waitress to get to us, because that's better than standing around in the lobby. This is a novel idea to Sean who realizes this will make patrons happier and they start seating all the parties immediately. The fact that someone who is supposed to be the manager doesn't already come equipped with this information is a problem. It's not Sean's fault. It's Chili's. To his credit, Sean did try afterwards to make the situation better, going as far as to take over our table and offer a comped dessert. He's not actually a bad manager, but seems to lack customer service experience. And management experience. And restaurant experience. But he as least seems like he's trying. He needs more support from Chili's. Overall a pretty poor experience. If you really want to eat this Chili's food (which was fine by the way) get take out. They don't remember how seating works.

When we walked in at 4:15PM they were only serving in the bar. We have an autistic child and asked to sit on the other side of a glass partition to minimize noise so we could have a good dining experience. (Let me preface this with saying we are avid Chili's customers and usually tip a minimum of $20-$25 and have never been told no to a seating choice. ) The table we asked for was approximately 8 feet away from the bar area. They said that even though there were people sitting in the section we asked to sit in, that they were only using the bar area. Usually we love Chili's because they have always been so accommodating. Not this time. They sat us at a table in the middle of the chaos and our dining experience was pretty awful. Part of the other reason we like Chili's are the kiosks. Our child will tune out the noise pretty well if engaged. The one they gave us kept freezing and not working. When we asked for help on 2 different times they couldn't be bothered. Two different staff members claimed they didn't know how they worked. Neither offered to try a different one. They kept rebooting it, which took a good 10 minutes each time. We paid for the unlimited play but she was only able to use it about 4 minutes of the time we were there. When we asked for napkins because there weren't any at the table we got a huge sigh of exasperation. Although, about 10 minutes later we did get napkins. Usually while on vacation we go to Chili's 4-6 times because it's always been a reliable place that is easy to take our special needs child. If a lucky server gets us each time that's an additional $150 for the week in tips plus if we have had the same server repeatedly we usually bonus tip at the end of the week. Do better Chili's.

I can't say much about the staff as we ordered to go, but 3 slices of turkey and cold greasy bacon for a turkey club sandwich with minimal other toppings and stone cold fries. Just plain sad.

Enjoyed the meal good service place was mostly empty but had to wait 15 minutes for a table. Tell people there will be a delay as opposed to waiting in hot sun c'mon man you can do better

Get the platter. Take the ribs home when can't eat it all!

Better chips then some of the other Mexican restaurants we’ve been eating at. Bottomless too! Burger’s were great! Had all the fixings and were cooked to order. Server Adam, was right there with whatever we needed. We will be back! 10.99 for burger, drink, and chips! Coke products extra.

A proper amount of food for the price considering... What hasn't increased? We ordered chicken and steak fajitas. They were brought to our car for car-side takeout promptly within the estimated timeframe. As always, the food was consistent and tasty. Nice sides of beans and rice. A little lite on the side of sour cream and shredded cheese. $1 more for extra tortillas - used to be at no charge. Good Chili’s location.

Placed an order via DoorDash and was unable to make a special request. Called the restaurant and spoke to Layla in the To-Go area. Layla was very kind and eager to update my order to accommodate my dietary needs. She also went into detail about the cooking process and ingredients in my order. I had no idea that there were certain ingredients that would hinder my fitness goals in this particular food item. Thank goodness I ran into someone with this caliber of service or else this could have easily been a completely different review. I hope to continue receiving this kind of service from this location!

I went during off peak times (4pm). Service was fast and food was great.

Got the margarita chicken, i cut into it & it was clearly under cooked. Told the waiter while my daughter ate her sliders. The manager slid my "new" plate on the table & immediately walked away while i was trying to talk to her. Apparently she was annoyed. I went to take a bite of chicken & the original under cooked peice i had cut off was still on the plate. Again, told the waiter & he took my meal off the bill. I paid & walked outside my daughter still had the last few bites of her slider in her hand & i looked down & realized it was uncooked as well .. hope my daughter doesnt get sick. Never had an issue at this chilis before & this was horrible.

Restaurant food is mainly based on looks, what you see is not what you get these days. That chicken is precooked fajita, not grilled not prepared and a salad for $14 with those quesadilla so crispy is not worth it. I sent it bk and got a refund. I cook at home but were on vacation and it was still a nice outing with my significant other.

The food was average. We were a party of 10 & we had called earlier to set a reservation & were told not to worry. When we arrived the staff seemed annoyed. The service was attentive. The restaurant was semi busy.

Always fantastic!! Kelly is one of the best servers they've got!! Always so kind and attentive, she remembers your orders and anticipates your needs. I've seen her interact with multiple tables who love her just as much as we do, so you know she's genuinely that great of an associate and person. This is our go to spot and because of her, it's that much more enjoyable. Thanks Kelly!!

Too bad can't give '0' stars! Have been going to Chilis for years... not once have we been told to leave the bar area to get in line to be seated for service. Was always told bar area was 1st come, 1st serve! It wasn't even as if the place was busy. Could have posted or stopped us before we went into the bar area and been embarrassed in front of customers and workers. So disappointed!

25 minutes waiting for a to go for 3 apps! Had free chips and salsa promo and they charged me. Dirty bar. Used to be well run. AVOID!!!!

Great food. Prices are being raised and some things on menu no longer offered. Was told new owners and prices will be going up and items being taken off menu and no more lunch deals. Waitress was awesome!! Friendly staff.if the new owner wants to keep customers he should be mindful it's chili's not some high class expensive chain.

Jackie was our server and she is great! She is friendly, kind, brings whatever you ask for, and makes you want to come back soon 😁 We had a special order, shrimp quesadilla, and she made it happen. 😊 The food was delicious and reasonably priced. I recommend the roasted Mexican corn on the cob. 😋 Thank you.

I come here 1-3 times a week to grab dinner. The atmosphere is always great! Always great vibes throughout the entire staff. I have noticed over the last few months of talking to staff…most of them have been here for a long tenure. For me my favorite two people are Amber and Megan. Great bartenders!!! Best Chillies in town!!!! ps Give my girls Amber and Megan a good tip!$!$!

First time here experiences already good Daniella is our waitress she's really awesome full of energy, definitely recommend this place.

$5 FOR THIS SALAD The soup is even less! Yes the ranch was inside on top. This keeps getting worse every time. Pay more get less and quality even worse. Thanks @Chili's getting robbed every time we go. Guess the joke on us we keep going. Well this might be the last

We were dining in and all of us are regulars and reward members. We agreed on that this is by far the best managed Chili's we ever been. The manager and all the staff members were super courteous. Food came out fast and my egg rolls were crispy. Just the way I like them. Soda refills came without asking, molten lava cake was fresh and had so much chocolate on it that I want another as I'm typing this. Thank you very much!

My wife & I along with a few more family & friends spontaneously met for dinner on a random Monday evening. Here's my 2 & 1/2 cent opinion for anyone who cares to read 😁 We were greeted immediately upon Walking in by a friendly hostess & seated right away. Our server - ( who's name I can't remember 🤦‍♂️but I do remember she enjoys a quite ride home after a long days work in a loud environment ) - was amazing and very attentive even though the place was busy, not jammed packed but busy nonetheless. We ALL enjoyed our meals even our youngest who ate "white castle style" cheeseburgers off the kids menu. The portions of food were perfect for the price they cost , I'd even dare say the portions are Big. Unfortunately I didn't think to take pictures of our meals but I will say you'll be pleasantly surprised by your experience at this location & give it a 5 ⭐️ review. I recommend giving this chili's a try 👍

My food was hot and ready! I didn’t wait for more than a minute and it was brought out to my truck! The attendant was so nice and was sure to make sure I had everything. Chilis has gotten a little expensive but I sure do love their food!

This is a GREAT place to enjoy ANY part of your day OR night dining experience! Lindsey is ALWAYS tops behind the bar. Amber Lynn does a GREAT JOB as a Server. There are OTHER "great" employees there too. I've never had a bad experience at this location. EVER! When you go there, give them reviews they deserve. I PROMISE YOU. You won't give a bad one!

The curbside service was fast and was done with a smile. Will definitely be back to this location. I got a Double Old Timer with no pink, add mushrooms and mayonnaise. It was cooked perfect with exact ingredients I ordered. I wish they would put a little seasoning on the beef patties, that’s my only recommendation.

Long time we don't come here. My last one was in Iowa. The food was delicious, and my son like it very much. I used an old gift card.

Chilis has always been fantastic with their food, but the staff all seem to be a little bit slow and forgetful, which is alright, as I'm sure they are mostly teenagers, but that tends to always be the case. Otherwise, the food is always great and right!

Food is always good for the price. Wait times to be seated and served are pretty good too. Service is always good every time we eat at this location. Some of the seating areas are starting to show their age but otherwise this Chilis never disappoints.

If I could give it less than 1 star I would. I understand that they are short staffed, however that shouldn’t affect the level of customer service that one gives. This has been our family’s go to place and unfortunately over the last couple of years the product and service has gone down dramatically. Aside from the regular weekly bartender Mandy who stays on top of her game. Today my daughter had the kids pasta with literal pieces of metal / cast iron from the grill? Flat top? Showed it to the waitress and we were charged anyway. No she didn’t eat it, we sent it back. I ordered the Santa Fe salad but ordered it with the chicken that comes on the Buffalo salad (no hot sauce but different cut of chicken). It came out wrong….they went to correct it and I didn’t receive the corrected salad until everyone else at my table was done eating. The salad was horrible. My husbands meal was horrible and took nearly 10 minutes for them to bring ranch for his meal. It was cold by them. Our waitress ( who never game her name nor was polite) and the manager didn’t try to fix anything nor apologized for anything. Sadly this will be our last time here. Another one bites the dust….. we’ll be back to giving to the little man as we all should.

I didn't get a chance to say thank you before they brought me my water. They gave me two chips and salsa as well because the service was just that fast

First time there. Service was quick the restaurant is clean and spacious. They have 2 for 1 house drinks. A decent menu. My partner ordered the burger sliders. They were delicious. I had the salad with Quesadilla. Very good. Will definitely be back. Reasonably priced.

Late Night Shift 1-3-2022. The servers are welcoming and very respectful. Service is on time. Place is neat clean. Communication is excellent.

My family and I came to have dinner, we come here often because we like the food so the front desk girl that takes your name asked the wife, How many? Wife said, 6 She said back, ohhhh that’s definitely going to be at least 20min, they she asked, is that ok??? We said yes! But when we looked at the place more than half is empty, the entire left side of the restaurant is empty they are only using the right side by the bar which is maybe 1/3 of the sitting capacity, we’ve been waiting over 20min, we are still the only ones in the lobby waiting to be seated, very poor service, we won’t probably ever come back here!

Was in the area. The last time we wanted to go there was during covid. They were at half capacity. Plus there was an hour wait. This time there was no wait. They were busy. The food came out slow. The chicken I ordered had no taste. But the rice and beans were spicy. And the chicken was undercooked.

Kelly was our server and she was amazing!! The food was great and affordable. Will return and hopefully see Kelly.

Afterwork and needed some relaxation from a tiring week. Drinks were great had the monthly special on the drinks and the strawberry presidente. The shrimp bowl was great. It has more rice than Applebee’s so it’s more filling while Applebee’s is on the lighter side with less rice and more veggies so it’s based on preference. Fajita was great as well. The food was really colorful and attractive too. So if you want to have some good drinks you can check them out…you will really get that buzz!

We went for lunch around 1:30 in the afternoon! I had a sirloin steak with mashed potatoes and broccoli! The steak was cook perfect! I was not a fan of the mashed potatoes. They tasted fake. My had the big mouth bites. He really enjoyed them.

The staff was lovely. But the place could use more of it ( that's on the owners ). Food was decent ( hadn't eaten at Chillis in years ). Someone ordered the $10 lunch special ( chilli and a burger ) and it was decent honestly. Bm

We try to eat at Chilis at least once a week. The $10.99 lunch special is fantastic. You can hardly eat a fast food meal for that amount. We generally have left overs! Additionally, our server (she can basically run the entire bar area) is named Amanda "Mandy"! This only applies for the Cape Coral location. Fort Myers is NOT the same!

Ordered off computer. The appetizer said big mouth bites and got the chipotle boneless chicken wings when I called in the girl.said oh they are not that hot so your good then because you got what you ordered. Not happy with the food for sure and if they dont have big mouth bites it should not be able to be added on the computer. My receipt clearly said big mouth bites but she agreed it come out wrong on their computer. Wont get my business again as they substitute what they want on their end and classify you by saying so your good then. No if you can get what you ordert we are not good then. The boneless wings are not edible!!!! Still hungery and appetizer and ribs are 36.00 plus a 6 dollar gratuity automatically added. Puts meal over 40.00. Not cheap for a so your good then meal.

One of the best values for dining in Florida. The fajitas, burgers, and salads are very well prepared. The happy hour prices are good. The management and wait staff have been excellent, during and after covid especially. We like to support this chain because the hard work they are putting in to make it successful is obvious.