1/5 Neil J. 3 years ago on Google
This
practice
is
best
avoided.
I
don't
like
writing
negative
revues
and
always
believe
in
rather
contacting
the
business
to
alert
them
to
a
problem.
However
this
medical
practice
has
still
failed
to
show
the
slightest
bit
of
apathy
or
interest
in
addressing
their
quite
frankly
uncaring,
shockingly
unhelpful
service.
The
back
story:
One
of
my
family
members
became
ill
and
tested
postive
for
covid.
They
then
developed
hiccups
for
4
days.
I
called
the
centre
to
find
out
the
protocol
and
how
we
could
be
assisted.
(
A
requirement
by
our
medical
aid).
We
have
only
recently
moved
to
Hout
Bay,
and
had
nominated
them
as
our
GP.
(First
point
of
call).
We
were
told
by
the
receptionist
that
they
wouldn't
assist
us
(
not
in
person
or
telephonically)
as
they
had
no
medical
history
for
us.
We
must
go
to
Medi
Clinic.
They
did
not
say
they
wont
treat
or
see
Covid
patients,
we
were
told
there
was
NO
MEDICAL
HISTORY,
go
somewhere
else.
We
did,
we
called
our
second
choice
GP,
who
helped
immediately
over
the
phone
and
sent
the
family
member
for
an
xray.
Turns
out
the
member
in
question
had
developed
a
lung
infection
and
could
have
died.
I
have
waited
sometime
before
writing
this
so
I
can
calm
down.
I
find
this
totally
unethical
and
not
how
a
doctor
should
run
a
practice.
They
have
lost
us
as
patients
and
I
seriously
suggest
you
reconsider
using
this
practice.
P.S
I
have
since
discovered
all
phone
calls
are
recorded.
(
Which
I
dont
mind
as
I
have
nothing
to
hide),
but
in
terms
of
the
law
they
need
to
make
you
aware
that
they
are
recording
their
phone
calls.
They
don't
and
therefore
before
you
even
see
them,
they
are
acting
illegally.