1/5 Sim G. 1 year ago on Google
This
hotel
charges
top
dollar
but
their
generator
is
broken
for
an
extended
period
(which
means
you
will
be
without
electricity
for
around
6
hours
every
day
due
to
load
shedding
in
South
Africa).
They
also
gave
us
a
lower
quality
room
than
the
one
we
booked
and
paid
for.
My
wife
and
I
promptly
left
within
an
hour
of
arrival,
after
being
offered
candles
for
when
the
electricity
goes
out.
This
is
unacceptable
for
a
“luxury”
hotel
and
even
more
unacceptable
that
they
do
not
at
least
give
their
guests
a
courtesy
email
prior
to
arrival
to
let
them
know
that
the
generator
is
broken.
The
hotel
agreed
to
give
my
wife
and
I
a
full
refund
(and
sent
us
an
email
confirming
this),
but
one
month
on
and
we
are
still
fighting
with
them
to
get
our
refund.
What
kind
of
establishment
agrees
to
give
you
a
full
refund
in
writing
and
then
subsequently
decides
not
to
honour
their
agreement?
Do
yourself
a
favour
and
book
somewhere
else
(most
decent
hotels
have
generators).
We
ended
up
moving
to
the
12
Apostles
Hotel
&
SPA
and
the
difference
in
amenities
and
service
was
worlds
apart.