1/5 Andrew K. 6 months ago on Google
I
am
writing
to
express
my
disappointment
regarding
a
recent
experience
at
the
McDonald's
drive-thru
at
the
Observatory
branch,
which
occurred
on
last
night
(01/10/2023)
at
approximately
20:05.
I
believe
it
is
essential
to
bring
this
matter
to
your
attention
in
the
hopes
of
improving
customer
service
at
your
establishment.
During
my
visit,
I
encountered
an
issue
related
to
the
McDonald's
mobile
app
and
the
QR
code
it
generates
for
the
points/deals
(As
it
was
my
first
time
using
it).
I
had
intended
to
use
the
app
for
the
in-app
deals
and
to
receive
my
points,
but
when
I
approached
the
drive-thru
window
and
mentioned
this
to
the
lady
named
Neliswa
Nkampule,
who
was
assisting
me,
I
was
met
with
a
distinctly
unhelpful
and
unpleasant
attitude.
The
employee's
demeanor
was
clearly
dismissive,
and
her
responses
indicated
that
she
was
unwilling
to
assist
me
with
the
app
or
explain
how
to
proceed.
Her
tone
was
impolite,
and
I
felt
as
though
I
was
an
inconvenience
to
her.
I
was
taken
aback
by
this
experience,
as
I
have
always
appreciated
the
convenience
and
service
provided
by
McDonald's
in
the
past.
As
a
loyal
customer
of
McDonald's
for
many
years,
I
believe
that
customer
service
is
of
paramount
importance
in
maintaining
the
reputation
and
success
of
your
brand.
In
this
instance,
I
felt
disheartened
by
the
lack
of
courtesy
and
assistance
displayed
by
the
employee,
which
marred
my
overall
dining
experience.
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