4/5 Leigh M. 2 months ago on Google • 42 reviews New
We
really
enjoyed
our
stay
at
the
hotel
-
the
location
is
amazing
being
just
outside
of
Camps
Bay,
and
the
room
itself
was
beautifully
appointed.
There
were
however
a
few
things
that
left
us
disappointed…
There
was
an
intermittent
noise
coming
from
the
aircon
in
the
room
which
sounded
like
a
pump
of
sorts
coming
on
for
10
seconds
every
couple
of
minutes.
This
noise
woke
us
up
several
times
per
night.
Despite
asking
staff
to
do
something
about
it,
nothing
was
done
and
nobody
reached
out
to
us
about
it.
We
were
disappointed
that
as
guests
in
the
hotel
we
could
not
make
use
of
either
the
restaurant
(only
the
informal
family
oriented
poolside
cafe
was
available),
or
the
indoor
bar
area
because
these
were
both
fully
booked
-
largely
by
outside
guests.
We
were
able
to
use
the
bar
area
briefly
late
on
one
of
the
evenings
until
the
patrons
arrived
to
take
their
reserved
spot.
It
was
my
wife’s
birthday
and
I
wanted
to
surprise
her
with
a
helicopter
tour
of
the
peninsula.
I
arranged
this
through
Cape
Town
Helicopters,
but
the
hotel
rejected
our
request
to
use
the
helipad.
When
I
checked
out
and
asked
management
about
this,
I
was
first
told
that
the
hotel
had
its
own
preferred
supplier,
and
subsequently
this
was
changed
to
“it’s
too
noisy
for
people
using
the
outdoor
spa
rooms”.
We
went
hiking
instead
and
could
see
that
these
areas
were
not
booked
all
day
long
and
so
felt
that
the
hotel
had
gone
out
of
the
way
to
reject
helicopter
access
to
a
supplier
they
did
not
profit
from
more
substantially.
Overall
we
experienced
good
service
and
we
did
enjoy
our
stay
so
I
only
took
off
one
star
for
my
rating.