1/5 Kutlwano H. 10 months ago on Google
I
recently
had
the
opportunity
to
stay
at
the
Garden
Court
Victoria
Junction
that,
unfortunately,
failed
to
deliver
a
basic
necessity:
hot
water.
While
the
hotel
had
other
positive
aspects,
the
absence
of
hot
water
significantly
impacted
my
overall
experience.
My
room
phone
was
not
working,
I
constantly
had
to
call
the
front
desk
on
my
cell
phone.
Upon
arriving
at
the
hotel,
I
was
initially
impressed
by
the
courteous
staff
and
the
elegant
ambiance
of
the
lobby.
The
check-in
process
was
swift,
and
the
receptionist
provided
useful
information
about
the
hotel's
amenities
and
services.
The
room
itself
seemed
comfortable
and
clean,
with
tasteful
decor
and
a
pleasant
view.
However,
my
excitement
quickly
turned
into
disappointment
when
I
discovered
the
absence
of
hot
water
in
the
bathroom.
I
contacted
the
front
desk
immediately,
hoping
for
a
quick
resolution
to
this
inconvenience.
Regrettably,
the
hotel
staff
informed
me
that
there
was
a
temporary
issue
with
their
hot
water
supply,
and
they
were
working
to
resolve
it.
I
understand
that
unforeseen
maintenance
issues
can
occur,
but
the
lack
of
hot
water
persisted
throughout
my
entire
stay,
making
it
difficult
to
enjoy
basic
necessities
like
showering
and
washing
my
face.
This
inconvenience
negatively
impacted
my
overall
impression
of
the
hotel.
Moreover,
the
hotel's
response
to
the
situation
was
unsatisfactory.
While
the
staff
was
empathetic
and
apologized
for
the
inconvenience,
they
were
unable
to
provide
a
viable
solution
or
alternative
arrangements.
This
lack
of
proactive
action
left
me
feeling
frustrated
and
dissatisfied
with
the
level
of
customer
service
provided.
On
a
positive
note,
the
hotel
did
have
other
redeeming
qualities.
The
bed
was
comfortable,
and
the
room
was
generally
clean.
The
hotel's
location
was
also
convenient,
situated
in
close
proximity
to
popular
tourist
attractions
and
dining
options.
Additionally,
the
hotel's
Wi-Fi
connection
was
reliable,
which
allowed
me
to
stay
connected
and
attend
to
work-related
tasks
during
my
stay.
Despite
these
positives,
the
lack
of
hot
water
overshadowed
the
hotel's
other
features.
A
hot
shower
is
a
basic
expectation
in
any
hotel,
and
its
absence
significantly
impacted
my
comfort
and
overall
experience.
In
conclusion,
I
cannot
recommend
this
hotel
to
others
until
they
resolve
the
ongoing
issue
with
their
hot
water
supply.
While
they
may
have
other
positive
aspects,
the
absence
of
this
essential
amenity
heavily
dampened
my
stay.
I
hope
the
management
addresses
this
problem
promptly
to
ensure
a
more
satisfying
experience
for
future
guests.
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