1/5 aleem w. 4 years ago on Google
So
I'm
a
regular
customer
at
vangate
malls
nandos
branch,
so
myself
and
my
partner
decided
to
eat
there
yesterday
for
lunch,
I
place
our
order
and
this
teller
tells
me
to
insert
my
card
and
so
forth,
I
do
so
and
the
machine
takes
long
to
process,
she
pulls
my
card
out
and
inserts
it
into
another
machine,
I
then
insert
my
pin
and
so
forth
again
and
the
order
goes
through
on
the
card
machine
and
I
get
an
sms
showing
it
went
through
on
the
second
machine,
the
1st
machine
then
declines,
as
I
get
my
food
we
sitting
and
eating
and
the
manager
comes
to
me
and
tells
me
that
the
order
never
went
through
so
I
looked
at
her
and
showed
her
on
my
phone
that
it
went
through,
so
she
tells
me
the
order
slip
never
printed
so
I
had
to
do
the
purchase
Again!
It
goes
through
once
again
and
the
oder
slip
gets
printed,
I
asked
the
manager
but
now
I'm
being
double
charged
for
my
meal
she
says
it
will
automatically
reverse
immediately,
I'm
all
calm
about
it,
as
I
leave
she
tells
me
if
it
doesn't
come
through
by
tomorrow
which
is
today
I
should
phone
in,
I
tried
phoning
a
few
times
I
couldn't
get
through,
I
then
had
to
drive
from
home
which
is
from
grassy
park
all
the
way
to
vangate
mall
to
enquire
about
my
refund
of
R140,
I
get
there,
a
different
manager
on
site
by
the
name
of
Sharon
who
I
feel
like
I
was
speaking
to
a
robot,
no
customer
skills
whatsoever,
anyway
she
then
tells
me
I
need
to
wait
48
hours
again!
I
drove
all
the
way
from
grassy
park
for
a
140
for
nandos
mistake
cause
their
order
slip
never
printed
as
to
my
knowledge
that's
a
business
issue
not
a
customer
issue,
this
manager
was
so
abrupt
telling
me
there's
nothing
she
can
do
and
the
more
Im
telling
her
what
the
other
manager
said
all
she
is
saying
she
understands,
understand
what
exactly
if
you
not
listening
to
my
issue
but
to
respond...
So
I
left
nandos
now
without
my
refund
drove
a
R100
petrol
out
all
because
the
phone
wasn't
being
answered
where
this
could
have
been
resolved
instantly
yesterday
and
yet
still
unresolved.