Excellent Nursing staff led by sister Eleanor. Rehab staff very caring especially Curtis the physiotherapist. Facilities are a bit old and run down. Food is basic 5/10 - I avoided the cooked stuff and chose salads which were fresh. But overall still better than 4 stars / 5

I'd really share some pictures. But just to protect the identity of a woman and my mother. My mother is helping this poor old lady , giving her things she needs. This poor old lady is someone's mother and has been complaining about her TV that does not work and my mom has been complaining about her light that don't work since the day she came here. Each time I come and visit my mom. I share my time with this poor old lady helping her , by reaching things for her. My mom is opening and closing blinds here . This poor lady cannot really do anything for herself. She will lay there with a dirty mouth. If it was up to me. I wouldn't want my mom to stay another day in here. From what I see as a visitor. The nurses are only helping when they feel like it. And not everyone, certain ones. They do not clean, as I'm sitting here and typing this out, my mom said to another lady in a joke manner, that 'here you ring the bell and they don't come out's, you'll ring the bell until you're blue in your face. Yes it's a joke , but it's the truth. It's so sad. And from what Im seeing, this old ,poor lady needs care 24/7. I wonder what her children would have done if they've seen how their mother is being taken care of at a so called "NUTURE" hospital.

Absolutely terrible service!!!!!! My dad was asked to stir his medication with his toothbrush because the facility does not have enough spoons. For a place that charges R5000 a day this is extremely unacceptable!!! Even government facilities are better equipped than this.

My wife recently had a full hip replacement and was sent to the step down facility at M-Care in Newlands. She arrived at about 2pm and was given a bed with no duvet or blanket and left to her own devices. The bathroom door had a spring loaded hinge which made opening the door whilst on crutches difficult and was compounded by the fact that when leaving the bathroom the door automatically closed hard on her operated side. The toilet raiser was also far too high. At approximately 3pm a Doctor arrived and checked her blood pressure then left. At 5:30pm she was provided with supper. At 9:45pm she repeatedly pressed the bell with no response. At 11:15pm she walked to the nurses station and requested a duvet and for the manually operated bed to recline so she could sleep as well as to be shown how to switch the air conditioner off. The nurse on duty said she would follow her but did not. Around midnight she again walked to the nurses station requesting assistance from the same person on duty and was told she would send someone. Nobody came to the room. At 2am a nurse arrived and informed her that she had gone to almost every bed on the floor looking for the patient requiring assistance as the bell indicated bed 130 and she was in bed 82. She switched the air conditioner off, lowered the bed and advised there was no duvet available. She requested a blanket and one was found which was rather thin so she requested a second one to be told there weren’t any more. At 4am blood pressure was taken. At 8:30 someone advised that breakfast would be served in Room 15 or in the ward. Diane opted for the ward. At this point she phoned me say that she wanted to leave immediately. Up to this point she had received no medication and when she queried this she was told there was no script. When the other patient in the room requested her medication she was told her script had been lost. The other patient then discharged herself. My wife then told the nurse who came into the room at about 9am that she wanted to go home. the nurse then brought Sister in charge to the room who wanted to know the reason why. This person then said that she needed to understand that this hospital was originally not designed as a hospital for that reason could do nothing about the bathroom. Diane asked that the toilet raiser be adjusted and as the other disgruntled patient had already had herself discharged it could be an idea to do something to keep the door open at all times. At this point she also asked if someone could show her how to get into and out of the shower as it was a regular shower with a ledge she would have to step over. The sister advised that she may not use the shower alone – this was the first time she learned that a carer would assist. A lovely carer assisted with showering. Surely she should have been advised about showering shortly after admission? Maintenance then arrived and the toilet issue was resolved. As the bathroom door was a stable door he was able to tie the top portion with string to the toilet window to minimise the closing impact leaving her open to the rest of the ward. During this time her prescription was “found” and her medication obtained. I arrived hereafter and spoke to the administrator together with my wife and she convinced us that it would be in my wife's best interest to stay and have the two physiotherapy sessions each day and monitor her blood pressure. I stayed with Diane and at 2pm we walked to the nurses station to enquire what time her physiotherapy session was scheduled. The Sister looked across at the white board and said she was shocked that no physiotherapist had been assigned. She hurriedly arranged a physiotherapy session. At this point we both had lost faith in the Newlands Hospital and my wife discharged herself. An absolutely horrendous experience. I would not recommend it to anybody..

I spent 3 weeks at Nurture Newlands after a very Traumatic car accident. It is a lovely environment and the staff are all very friendly and professional. They are truly good at what they do. I was reluctant at first but I am thankful for the experience. I needed the assistance more than I realized. A special thank you to Curtis, Maart and Portia. Continue doing great work. XOXO

I was admitted to Nurture earlier this year, because I had a knee surgery after an unfortunate accident, in which I fell down two flights of stairs, traumatic to say the least. I must admit that upon my admission I felt as if "Oh here goes, another hospital setting, more of the same 'procedure'" and quite frankly I was yearning to just get home and get on with life. Unfortunately due to my problematic walking, the stairs I needed to make use of daily this clearly was not an easy task to tackle alone. I felt that within a few days of being a Nurture, I felt like family. I honestly have not experienced the type of caring approach at any hospital setting before. It might just be my opinion, but i do feel like I stayed there for a long enough period (2 weeks) and had seen the daily interactions with other patients, and felt the warmth and attentiveness pouring from every person that helped me get back to my busy life. I initially thought I would have to get through this obstacle without any skills and, sort of figure it out as I went along, but I do feel that the therapists (and nursing staff) gave me the confidence and tools to cope better than I initially anticipated, and for that I am forever thankful for the genuine contribution to that period of my life, and now I'm glad to report I've been back at work and Pilates for quite some time, and I can't rave about you ALL enough!! Sending my love Tatum

I have recently been admitted to Nurture Newlands Rehab centre for physiotherapy. My experience there were terrible. There were only about 2 carers per floor. They were rude and did not respond to when you use the bell. I on one occasion had to wait for over an hour for assistance. They very often refused to assist me. Two carers physically manhandled me to the point that that I almost fell. They lack basic equipment like pillows, cutlery, towels and face cloths. They treated my fellow patient badly. She often had to had to wait for hours to get them to change her nappy. We had to wait for hours to get water. I suffered from food poisoning while I was there. The cause was from bad soup which I got from the kitchen. The place is very dirty. The carers do not clean the toilets. They wait for the cleaners to clean. The carers treat multiple patients at the same time. They use the same pair of gloves while doing so. The physiotherapy I have received was average.

Best rehabilitation facility, but if they could improve their diet it would be great.

Very positive experience, friendly and helpful staff. Willing to assist. Also great assistance from Curtis in Physio as well as Q in OT. Made the patient comfortable and happy. Place is clean and well presented. Would recommend Nurtures.

Friendly and caring staff but we have had a bad experience. My mother’s hip was left displaced for 4 days before an X-ray was made. There doesn’t seem to be good hand over or communication between the different staff, shifts or departments. Something went very wrong at the cost of our mother, who ended up having yet another big operation after 3 weeks step down at Nurture Newlands Hospital. Her hip might have been manipulated back into place if someone had looked at the bigger picture and made the call on day 1.

In January this year my medical aid authorised a 7-day step-down stay for post-operative care following knee-replacement surgery. However, within hours of admission, I had serious reservations about the competency of this facility to aid my recovery (a confused response from staff as to the medication I required; a disregard for sanitation, with a large container of hazardous biological waste material in the bathroom opening into the ward with no extractor fan or ventilation; the occupational therapist who hounded me for treatment I didn't need or want). I resolved to discharge myself there and then. "Not possible", I was told by the social worker -- she arrived at my bed, uninvited -- that it required the permission of the "team", who would only be convening the following day, but that she would present my case. This morphed into a social work consultation for which I was billed. Four days post surgery, weak and vulnerable, I didn't have the energy to stand my ground. The following day, early afternoon, the acting hospital manager told me I was free to leave. In the following weeks, claim followed claim for services that were not provided, culminating in my laying a charge against Dr RDD Campbell, CEO of Nurture Health, with the Health Professions Council of South Africa. Last week, six months to the day, the last of the claims were reversed, in terms of a resolution of the HPCSA. My complaint is much more than a billing complaint. It has to do with the ethical issue of depriving me of agency, of detaining me against my will. At best, Nurture failed to communicate to their staff that I was there as a step-down patient not for rehabilitation. At worst, Nurture does not appreciate the distinction.

Not a day goes by that I ask God to bless you and your wonderfully skilled hands that helped me gain my mobility, Because of Janine Smith (my passionate Physiotherapist), Qaadirah (my OT), Dr Hayat (The most caring) and the friendly care givers like Viwe & Nomfundo I was able to go back to my husband, kids and family WALKING. Thank you and your team for being there in my time of need. I will never forget you

My Mum has been there for two weeks. During this time the night nurse ripped her earphones out of her ears and grabbed her phone out of her hands as though she was a naughty child. Mum is 82 years old. 2 days later R100 is stolen out of Mum's drawer while she is sleeping. Earlier tonight a new packet of Mum's disposable underwear was stolen. I am livid and disappointed because there is no feedback to the family after we reported the first Two incidents. AND now this!!

What an amazing rehab and therapy hospital. All sectors of staff including Doctors, Nurses, Sisters, Cleaners, Catering services, Physiotherapists, Speech Therapists, Occupational Therapists, Social Workers, Receptionists, Admin Staff and other medical staff that i have not had the priviledge of working with, a very big thank you for the manner in which you take care of your patients. No patient to my knowledge was singled out as better than the rest. Each patient treated equally. The empathy and compassiom shown, second to none. At the press of a button or even a holla, you would be attended to. The floors were properly mopped by moving the furniture and equipment to gain full access Just a few constructive criticisms: complete privacy around the bed was hampered by a shortage of a curtain, aircon faulty or controlled correctly, the generator timing for illumination was far too long, constant tripping of the electricity on the 5th floor, grab rails could be added to both sides of the stairway, against the wall, and in the toilet for both hands, right and not only for the left hand. The toilet paper holder is too far to the rear, not conducive for rehab patients to either side of their body. The basin washing trolley was not able to fit slightly over the bed especially for patients that found it very challenging to wash having to sit straight up on the side of the bed. Other than these, what a pleasure to be able to spend my rehab time with you Many many thanks