2/5 Neil Du T. 10 months ago on Google
Placed
an
order
for
a
lasagna,
a
creme
soda
and
a
banana
milkshake.
All
that
arrived
was
a
coke
and
the
milkshake.
The
driver
told
me
that
he
had
asked
twice
whether
the
restaurant
was
sure
that
there
was
no
food,
and
the
restaurant
had
insisted
that
there
was
no
food.
When
I
phoned
Narona
they
told
me
a
different
story,
they
said
that
they
had
asked
the
driver
to
wait
2
minutes
for
the
food
and
he
had
just
left.
They
apologised
to
me
and
said
that
they
would
send
the
food
and
"personally
ensure
that
it
arrived".
I
don't
know
who
is
lying
here.
Probably
the
driver.
But
even
if
it
was
the
driver
who
lied,
Narona
still
gets
only
2
stars
from
me
for
these
three
reasons:
1)
They
did
not
contact
me
to
let
me
know
that
the
driver
had
left
without
my
food.
If
they
had
done
this,
then
I
could
have
told
the
driver
that
he's
lying
and
sent
him
back.
2)
They
did
not
contact
me
to
let
me
know
that
they
didn't
have
the
creme
soda
in
stock.
I
cannot
drink
coke
I
have
a
caffeine
allergy
and
would
have
asked
them
to
send
something
else.
I
had
to
give
the
coke
away
and
go
to
the
shops
for
my
drink.
3)
After
assuring
me
that
they
would
"personally"
ensure
that
the
food
was
delivered
to
me,
it
took
another
57
minutes
for
the
food
to
finally
arrive.
It
was
by
then
completely
cold.
I
live
exactly
6
minutes
from
the
restaurant.
I
have
no
idea
what
they
were
doing
for
the
first
51
minutes,
but
this
time
they
definitely
cannot
blame
the
driver.
If
they
had
told
me
that
they
were
going
to
take
(another)
hour
to
deliver,
I
would
have
just
gone
and
picked
it
up.
I
should
also
note
that
I
did
pay
for
priority
delivery
on
this
order,
because
I
was
in
a
hurry,
and
it
ended
up
taking
almost
2
hours
in
total
to
arrive.
Terrible
communication
overall
and
a
horrible
experience.
The
only
reason
I
don't
give
1
star
is
that
they
did
at
least
apologize.
But
they
failed
to
make
it
right
after
apologizing.